Podcast
Questions and Answers
What is the primary action required during key handover?
What is the primary action required during key handover?
- Explain the vehicle's warranty details
- Collect feedback from the customer
- Handover the vehicle key to the customer (correct)
- Provide the customer with the vehicle manual
What should you request the customer to do after handing over the key?
What should you request the customer to do after handing over the key?
- Return the key after a test drive
- Unlock and turn on the remote ignition if available (correct)
- Leave the key in the ignition
- Set up the vehicle's navigation system
Which of the following is NOT a part of the key handover process?
Which of the following is NOT a part of the key handover process?
- Request the customer to unlock the vehicle
- Ask the customer about their driving experience (correct)
- Handover the vehicle key
- Instruct the customer to use remote ignition
If the vehicle has remote ignition, what should the customer be instructed to do?
If the vehicle has remote ignition, what should the customer be instructed to do?
During the vehicle key handover, what is the expected interaction with the customer?
During the vehicle key handover, what is the expected interaction with the customer?
Flashcards
Key Handover
Key Handover
The process of giving the vehicle key to the customer at the end of a transaction.
Key Handover Procedure
Key Handover Procedure
The act of giving the car key to the customer and asking them to unlock the car using the key.
Vehicle Unlock
Vehicle Unlock
The customer uses the key to unlock the vehicle.
Remote Ignition
Remote Ignition
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Turn on Remote Ignition
Turn on Remote Ignition
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Study Notes
Key Handover Procedure
- Ensure the vehicle key is readily available and accessible to the customer.
- Verbally inform the customer that they are now ready to collect the vehicle.
- Physically hand over the key(s) to the customer.
- Instruct the customer to unlock the vehicle.
- If the vehicle has a remote ignition system available, instruct the customer to turn on the ignition remotely using the key fob or app.
- This ensures the customer is fully aware of the process and can immediately begin driving the vehicle.
- Verify that the customer acknowledges receiving the key and understands the instructions.
- If there are any issues with unlocking or starting the vehicle, be prepared to assist the customer.
- If there are separate keys for different features (e.g., engine, alarm), ensure all keys are handed over. This could include a spare key.
- Document the handover process in the relevant system (e.g., logbook) for record keeping, which should include the date and time.
- Confirm that the customer has received the complete vehicle.
- Ensure there is a handover confirmation signed by the customer.
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