Key Handover Procedure Overview

What is the primary action required during key handover?

What should you request the customer to do after handing over the key?

Which of the following is NOT a part of the key handover process?

If the vehicle has remote ignition, what should the customer be instructed to do?

During the vehicle key handover, what is the expected interaction with the customer?

Key Handover Procedure

Ensure the vehicle key is readily available and accessible to the customer.
Verbally inform the customer that they are now ready to collect the vehicle.
Physically hand over the key(s) to the customer.
Instruct the customer to unlock the vehicle.
If the vehicle has a remote ignition system available, instruct the customer to turn on the ignition remotely using the key fob or app.
This ensures the customer is fully aware of the process and can immediately begin driving the vehicle.
Verify that the customer acknowledges receiving the key and understands the instructions.
If there are any issues with unlocking or starting the vehicle, be prepared to assist the customer.
If there are separate keys for different features (e.g., engine, alarm), ensure all keys are handed over. This could include a spare key.
Document the handover process in the relevant system (e.g., logbook) for record keeping, which should include the date and time.
Confirm that the customer has received the complete vehicle.
Ensure there is a handover confirmation signed by the customer.

This quiz covers the essential steps for properly handing over vehicle keys to customers. It ensures that both the customer and staff understand the process, including the use of remote ignition systems and proper documentation. Test your knowledge on the key handover procedure to ensure smooth customer experiences.