Podcast
Questions and Answers
What information should be included in the vehicle handover reminder message?
What information should be included in the vehicle handover reminder message?
- Sales consultant's performance rating
- Client's previous purchase history
- Scope of the visit (correct)
- Payment methods available
What is the most appropriate time frame for sending the vehicle handover reminder?
What is the most appropriate time frame for sending the vehicle handover reminder?
- On the same day as vehicle handover
- The day before vehicle handover (correct)
- The day after the appointment
- One week before handover
Which of the following should NOT be included in the reminder message?
Which of the following should NOT be included in the reminder message?
- Location of the handover
- Duration of the appointment
- Details about the vehicle's specifications (correct)
- Time of their appointment
What communication method should the sales consultant use to send the reminder?
What communication method should the sales consultant use to send the reminder?
Which piece of information would be considered essential to include for the client's convenience?
Which piece of information would be considered essential to include for the client's convenience?
Flashcards
Vehicle handover reminder
Vehicle handover reminder
A message sent to a client the day before their vehicle handover.
Scope of the visit
Scope of the visit
Outlines what will happen during the vehicle handover appointment.
Time of appointment
Time of appointment
The date and time of the vehicle handover appointment.
Duration of appointment
Duration of appointment
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Location of appointment
Location of appointment
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Study Notes
Vehicle Handover Reminder
- Sales consultants must send a reminder the day before a vehicle handover.
- The reminder should use the client's preferred communication method.
- The reminder message must include:
- Scope of the visit (what will happen)
- Appointment time
- Appointment duration
- Location of the handover.
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