UX Design Principles for Cloud Kicks
42 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to Lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which location must the UX Designer code to change the logo?

  • Custom objects
  • Page headers
  • Visualforce pages (correct)
  • Email templates

    • Which feature should be utilized to enhance the onboarding value for sales representatives using Paths?

  • Integrated buttons to automate approvals
  • Actions and recommendations component
  • Key fields to complete before next Path stage (correct)
  • Progress tracking indicators

    • Which guideline is important for a UX Designer to consider when selecting text and button background colors?

  • Responsive
  • Adaptable
  • Distinguishable (correct)
  • Navigable

    • What approach could a UX Designer adopt to speed up the visual design of custom Salesforce components?

    <p>Leverage the Salesforce Lightning Design System (SLDS) using UI kits or plugins (C)</p> Signup and view all the answers

    Which evaluation method should a UX Designer use first to identify improvements for an Experience Cloud site?

    <p>Heuristic Evaluation (D)</p> Signup and view all the answers

    What should be considered by Cloud Kicks to ensure themes comply with WCAG 2.1 while reflecting branding?

    <p>The color palette is auto-generated to meet WCAG compliance (D)</p> Signup and view all the answers

    During a sprint planning session, which estimation methodology could a UX Designer be asked to use?

    <p>T-shirt Sizing (C)</p> Signup and view all the answers

    What conceptual approach best describes Cloud Kicks' commitment to human-centered design?

    <p>Desirable, Feasible, Viable (D)</p> Signup and view all the answers

    What button combination should be selected for the 'Continue', 'Cancel', and 'Back' actions according to Salesforce Design System guidelines?

    <p>Brand button for 'Cancel' and 'Continue'; Neutral button for 'Back' (A)</p> Signup and view all the answers

    Which testing approach is most appropriate for collecting user feedback on straightforward tasks?

    <p>Online surveys (C)</p> Signup and view all the answers

    What is the minimum touch screen target size recommended for interactive elements on mobile devices?

    <p>44 pixels wide x 44 pixels tall (A)</p> Signup and view all the answers

    Which detail can be verified by testing keyboard navigation for accessibility?

    <p>Tabbing order is logical. (D)</p> Signup and view all the answers

    What are the three action-oriented principles of inclusive design?

    <p>Recognize exclusion. Learn from diversity. Solve for one, extend to many. (D)</p> Signup and view all the answers

    Which combination of approaches encourages more creative problem-solving in design thinking?

    <p>Divergent and convergent (B)</p> Signup and view all the answers

    What is a key benefit of Lightning Console Apps for sales representatives at Cloud Kicks?

    <p>They can complete actions with a single click. (A)</p> Signup and view all the answers

    How should the design for users who are visually impaired be updated?

    <p>Optimize for color contrast-ratio and screen-reading technology. (D)</p> Signup and view all the answers

    What is the most effective way to improve the experience for the Service team at Cloud Kicks dealing with too many list views?

    <p>Remove low value list views from public view. (B)</p> Signup and view all the answers

    What is an effective method to analyze and implement feature enhancements requested by users?

    <p>Create a prioritization list and develop high-priority enhancements first. (B)</p> Signup and view all the answers

    What is one benefit of asking the user to think aloud during a user test?

    <p>Allows the user to share a raw stream of thought. (D)</p> Signup and view all the answers

    Which feature has the highest probability of increasing customer engagement for the existing Customer Experience Cloud portal?

    <p>Recognizing peers with badges. (B)</p> Signup and view all the answers

    What approach should a UX Designer use to gather insights from a specific set of users in their workflow after releasing a new feature?

    <p>In-App Feedback. (B)</p> Signup and view all the answers

    What type of content could be assigned to learners as part of the onboarding process using Learning Paths functionality?

    <p>Trailhead modules. (D)</p> Signup and view all the answers

    What Salesforce Solutions should Cloud Kicks implement to ensure consistently branded content?

    <p>Distributed Marketing and Journey Builder (D)</p> Signup and view all the answers

    Which technique should CK's UX Designer use to help the team visualize the innovative solution?

    <p>Storyboards (A)</p> Signup and view all the answers

    What Salesforce functionality should be employed to make a complex user experience more engaging for internal users?

    <p>Screen Flow (B)</p> Signup and view all the answers

    Which Usability Heuristic is applied when a UX Designer creates visual indicators for required form fields?

    <p>Visibility of system status (C)</p> Signup and view all the answers

    How should Cloud Kicks store details of its storage facilities in Salesforce?

    <p>Objects to represent storage facilities and fields to store facility details (B)</p> Signup and view all the answers

    What approach should be taken in Experience Builder to allow partners to browse opportunities based on key attributes?

    <p>Configure a pre-filtered opportunity list view for each key attribute with the partner group (A)</p> Signup and view all the answers

    What limitation exists if a UX Designer is restricted to one standard Order record page layout in Sales Cloud?

    <p>Difficulty in catering to diverse user needs (A)</p> Signup and view all the answers

    Which tool would best allow Cloud Kicks to develop an effective overall communication strategy?

    <p>Journey Builder (C)</p> Signup and view all the answers

    How can CK ensure the user experience aligns with its branding requirements?

    <p>Foster team-wide training on branding standards (B)</p> Signup and view all the answers

    What feature should be used for gathering user feedback in Salesforce?

    <p>Lightning Survey (B)</p> Signup and view all the answers

    What feature is available in the Salesforce Lightning Design System (SLDS) for designers and developers?

    <p>Semantic and accessible component markup (B)</p> Signup and view all the answers

    Which additional UX elements should be reviewed to enhance brand experience at Cloud Kicks?

    <p>Visual, Content, and Interaction Design (A)</p> Signup and view all the answers

    What tool should the UX Designer use to synthesize user knowledge at Cloud Kicks?

    <p>Empathy Map (D)</p> Signup and view all the answers

    Which approach is characterized by identifying user needs and creating suitable solutions?

    <p>User Experience Design (B)</p> Signup and view all the answers

    How should the Client Service team efficiently locate the correct fields causing validation errors?

    <p>Update the validation rule with help text informing the User of field requirements. (D)</p> Signup and view all the answers

    Which tool should a UX Designer use to document user archetypes at Cloud Kicks?

    <p>Personas (B)</p> Signup and view all the answers

    How can Cloud Kicks leverage the Salesforce Lightning Design System (SLDS) for their applications?

    <p>Include the SLDS package available in NPM (A)</p> Signup and view all the answers

    What is a key component of enhancing user satisfaction according to Cloud Kicks' service experience goals?

    <p>Frequent user feedback (C)</p> Signup and view all the answers

    What should be the focus for the UX design approach described in solving end-user problems?

    <p>Fulfilling user needs first (D)</p> Signup and view all the answers

    What primary factor should influence a validation rule in the Client Service team process?

    <p>User experience and clarity (A)</p> Signup and view all the answers

    Flashcards

    Paths for onboarding

    A feature in Salesforce that provides structured processes for onboarding.

    Accessibility guideline for colors

    A principle ensuring that color combinations are clear and distinguishable for all users.

    Accelerate visual design with SLDS

    Using Salesforce Lightning Design System to speed up design with ready-made components.

    Tool for improving design

    A method used by UX designers to evaluate and suggest improvements for a design interface.

    Signup and view all the flashcards

    WCAG compliance in branding

    Standards ensuring that web content is accessible to people with disabilities, affecting how color themes are chosen in Salesforce.

    Signup and view all the flashcards

    Agile estimation method

    A practice used in Agile teams to estimate the amount of work for tasks using relative sizing like T-shirt sizes.

    Signup and view all the flashcards

    Human-centered design approach

    A design philosophy prioritizing user needs, focusing on desirability, feasibility, and viability in solutions.

    Signup and view all the flashcards

    Visualforce pages

    Custom pages in Salesforce that allow for more advanced UI components and functionality.

    Signup and view all the flashcards

    Salesforce button usage

    Choose correct buttons: Brand for actions, Neutral for others.

    Signup and view all the flashcards

    User feedback collection

    Method to gather feedback without creativity required.

    Signup and view all the flashcards

    Minimum touch target size

    Smallest size for touchable elements on mobile: 44x44 pixels.

    Signup and view all the flashcards

    Keyboard navigation accessibility

    Test logical tab order and visual feedback for navigation.

    Signup and view all the flashcards

    Inclusive design principles

    Key principles: Recognize imperfection, Learn from diversity, One size fits one.

    Signup and view all the flashcards

    Creative problem-solving approaches

    Combine divergent and convergent thinking for innovation.

    Signup and view all the flashcards

    Benefits of Lightning Console Apps

    Enable fast actions for sales reps with a single click.

    Signup and view all the flashcards

    Accessibility testing methods

    Verify if keyboard actions highlight actionable items.

    Signup and view all the flashcards

    User survey method

    Utilize online surveys to achieve broad feedback efficiently.

    Signup and view all the flashcards

    Mobile element interaction

    Interactive elements on mobile should be at least 44x44 pixels.

    Signup and view all the flashcards

    Design for Visually Impaired

    An update to the UX design that improves accessibility for users with visual impairments.

    Signup and view all the flashcards

    Service Team List Views

    The challenge of too many list views causing difficulty in user navigation and experience.

    Signup and view all the flashcards

    User Acceptance Testing Enhancements

    The process of analyzing feature requests following user testing for effectiveness and prioritization.

    Signup and view all the flashcards

    Thinking Aloud in User Tests

    A technique that allows users to verbalize their thoughts during a test for better understanding of their experience.

    Signup and view all the flashcards

    Increasing Customer Engagement

    The strategy of enhancing user interaction with a portal to maintain user interest and satisfaction.

    Signup and view all the flashcards

    In-App Feedback

    A method for collecting user insights and feedback directly within the application environment.

    Signup and view all the flashcards

    Learning Paths in Onboarding

    A feature that organizes training content into structured sequences for new employees during onboarding.

    Signup and view all the flashcards

    Salesforce Lightning Design System (SLDS)

    A system providing UI components and styles for Lightning applications.

    Signup and view all the flashcards

    Empathy Map

    A tool used to illustrate user personas’ feelings and needs.

    Signup and view all the flashcards

    User Experience Design

    The process of designing products that provide meaningful user experiences.

    Signup and view all the flashcards

    Validation Rule

    A rule in Salesforce that verifies data entries before saving.

    Signup and view all the flashcards

    Personas

    Fictional characters representing user archetypes in UX design.

    Signup and view all the flashcards

    In App Guidance

    A tool to provide helpful tips and prompts to users within an application.

    Signup and view all the flashcards

    Visual Design

    The aesthetics of the user interface including colors, fonts, and layout.

    Signup and view all the flashcards

    Interaction Design

    The design of the interactions between users and products.

    Signup and view all the flashcards

    Human Centered Design

    Design approach focusing on making products usable and useful for people.

    Signup and view all the flashcards

    SLDS Package (NPM)

    A package for including SLDS in Salesforce applications for consistency.

    Signup and view all the flashcards

    Distributed Marketing

    A Salesforce solution for consistent branded communications through multiple channels.

    Signup and view all the flashcards

    Journey Builder

    A tool in Salesforce to create customer journeys and personalize communications.

    Signup and view all the flashcards

    Storyboards in UX

    A technique to visualize user interactions and experiences through a series of images.

    Signup and view all the flashcards

    Screen Flow

    Salesforce functionality that guides users through a specific process with interactive screens.

    Signup and view all the flashcards

    Visibility of System Status

    A usability heuristic ensuring users know what's happening in the system.

    Signup and view all the flashcards

    Storing Facility Details in Salesforce

    Using objects for storage facilities and fields to store specific details about them.

    Signup and view all the flashcards

    Experience Builder

    A Salesforce tool to create customized user experiences in community portals.

    Signup and view all the flashcards

    Filtered Opportunity List View

    A pre-set view in Salesforce that shows opportunities based on specific criteria.

    Signup and view all the flashcards

    High-fidelity Prototype

    A detailed and interactive model that simulates the final product closely.

    Signup and view all the flashcards

    User Control and Freedom

    A usability principle allowing users to easily navigate or backtrack in processes.

    Signup and view all the flashcards

    Study Notes

    Cloud Kicks Study Notes

    • Cloud Kicks wants a site for customers to manage events regardless of device. A responsive user interface is the best practice.
    • Salesforce Lightning Design System (SLDS) component blueprints, BEM naming classes, and utility classes provide visual consistency.
    • UX Designers should be specific about usability testing issues, and should not include already known bugs in reports.
    • UX Designers should create business process diagrams and journey maps to illustrate existing processes, identifying pain points & opportunities.
    • Cloud Kicks wants gamified learning content. In-app prompts, and custom modules are recommended.
    • Usability testing goal is to understand user behavior & preferences.
    • A moderated usability study allows follow-up questions to obtain further information about participant issues encountered.
    • Cloud Kicks wants a logo prominently displayed. Updating the Visualforce pages is the correct location to update the logo.
    • UX Designers could use heuristics, low fidelity prototypes, or design templates to assess Cloud Kicks' Experiences Cloud site.
    • WCAG 2.1 is the standard to follow when choosing a color palette.
    • Mobile-friendly interactive elements should be 44 x 44 pixels minimum.
    • For accessibility checks, tabbing order, keyboard actions, and highlighting actionable items should be verified.
    • Inclusive design principles are Recognize imperfection, Learn from diversity, one size fits one.
    • Multiple perspectives are important for Consequence scanning.
    • A UX Designer conducting usability tests should consider the users' traits to match target customer personas.
    • Cloud Kicks wants a site where customers can shop for homes, and real estate agents can track home buyers online. Account, Contact, and Opportunity are the objects to use for the functionality.
    • To improve experience, and to increase conversion, low value list views should be removed. User's Sharing Rules should be updated to limit the user's view of the records
    • Cloud Kicks uses Experience Builder and needs tools to consistently apply brand guidelines.
    • In order to improve UX, a company should use a well-documented method to apply brand guidelines.
    • When creating a new feature, Cloud Kicks should consider the overall brand and communication style. Use appropriate tools like distributed marketing or journey builder for consistent and branded content.
    • Customer journey maps, user personas, and storyboards can help understand customer needs and to provide guidance about the users.
    • To develop an application, pre-existing components are important, and these components can be found within the Lightning Design component library, or within the developer salesforce.com components library.
    • When designing an app, using a well-defined design approach can enhance the application's quality.
    • To understand the users, an in-depth analysis of their traits, as well as their common use cases and goals should be considered when designing new applications.
    • For Cloud Kicks' customer service team, use specific Salesforce features, like custom actions, to improve the user experience.
    • Use Salesforce functionality to guide users through important and complex processes.
    • UX Designers can streamline the design process by leveraging design tokens that consistently apply design attributes and ensure scalability and consistency.
    • When designing for multiple devices, make sure to use responsive design elements to handle screen size and orientation changes.
    • Using a component blueprint, designer can create an efficient design solution.
    • Creating a separate layout per each record type, to improve the UX and make the record creation screen user-friendly is also important for developers.
    • Using Salesforce processes like the Path will help create the experience for users.
    • By focusing on clarity, efficiency and consistency, a designer can make designs that are easy to navigate.
    • An important step in a new feature release si to determine the change in scope and impact of the enhancement request.
    • Designing a website for mobile is essential.
    • Understanding user behavior, and their common use cases and goals are important factors when using Salesforce designs.
    • Using Salesforce for building an app, designers must leverage the best components, or design blueprints, available.
    • Providing a clear structure, ensuring necessary fields are visible is essential for users to succeed.
    • Users should be provided with clear examples of what is required when filling out a form.
    • UX designers can leverage tools such as surveys to find what users want and need, in order to improve their product.
    • To aid and improve user experience, designers must recognize that users need help to understand how to navigate through a product.

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Related Documents

    Set-4 PDF

    Description

    This quiz covers essential UX design principles as they apply to Cloud Kicks, including responsive design, usability testing, and the use of visual consistency through SLDS. It also highlights the importance of business process diagrams and gamified learning content. Test your understanding of these critical concepts to optimize the user experience.

    More Like This

    Use Quizgecko on...
    Browser
    Open
    Browser
    Browser