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User Support and Documentation Quiz

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Questions and Answers

What are the two types of user support mentioned in the text?

Quick reference and task specific help (correct)

Quick assistance and general explanation

Immediate help and detailed guidance

Task-oriented support and broad assistance

What are the key requirements for user support availability mentioned in the text?

Continuous access concurrent to main application (correct)

Intermittent access concurrent to main application

Access after main application usage

Access only during system maintenance

What is the difference between help and documentation as mentioned in the text?

Help is problem-oriented and specific, while documentation is system-oriented and general (correct)

Help is general, while documentation is task-specific

Help is system-oriented and general, while documentation is problem-oriented and specific

Help is task-specific, while documentation is problem-oriented

What is a key design principle for user support highlighted in the text?

Consistency between different parts of the help system and paper documentation Signup and view all the answers

What is the approach to user support where a user requests help on a particular command, as mentioned in the text?

Command assistance Signup and view all the answers

What are the two types of user support mentioned in the text?

Quick reference and task-specific help Signup and view all the answers

What is the key requirement for user support availability mentioned in the text?

Continuous access concurrent to main application Signup and view all the answers

What is the approach to user support where a user requests help on a particular command, as mentioned in the text?

Command assistance Signup and view all the answers

What is the focus of help as compared to documentation, as mentioned in the text?

Problem-oriented and specific Signup and view all the answers

Which design principle for user support is highlighted in the text?

Flexibility – allows user to interact in a way appropriate to experience and task Signup and view all the answers

User Support and Documentation Quiz

Choose a study mode

Podcast

Questions and Answers

What are the two types of user support mentioned in the text?

What are the key requirements for user support availability mentioned in the text?

What is the difference between help and documentation as mentioned in the text?

What is a key design principle for user support highlighted in the text?

What is the approach to user support where a user requests help on a particular command, as mentioned in the text?

What are the two types of user support mentioned in the text?

What is the key requirement for user support availability mentioned in the text?

What is the approach to user support where a user requests help on a particular command, as mentioned in the text?

What is the focus of help as compared to documentation, as mentioned in the text?

Which design principle for user support is highlighted in the text?

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