10 Questions
What are the two types of user support mentioned in the text?
Quick reference and task specific help
What are the key requirements for user support availability mentioned in the text?
Continuous access concurrent to main application
What is the difference between help and documentation as mentioned in the text?
Help is problem-oriented and specific, while documentation is system-oriented and general
What is a key design principle for user support highlighted in the text?
Consistency between different parts of the help system and paper documentation
What is the approach to user support where a user requests help on a particular command, as mentioned in the text?
Command assistance
What are the two types of user support mentioned in the text?
Quick reference and task-specific help
What is the key requirement for user support availability mentioned in the text?
Continuous access concurrent to main application
What is the approach to user support where a user requests help on a particular command, as mentioned in the text?
Command assistance
What is the focus of help as compared to documentation, as mentioned in the text?
Problem-oriented and specific
Which design principle for user support is highlighted in the text?
Flexibility – allows user to interact in a way appropriate to experience and task
Test your knowledge of user support issues and types of user support in this quiz. Explore the importance of careful design in implementation and presentation, as well as the different types of support, including quick reference, task-specific help, full explanation, and tutorial. Gain an understanding of the principles behind help and documentation, including problem-oriented and specific help, and system-oriented and general documentation.
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