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What are the two types of user support mentioned in the text?
What are the two types of user support mentioned in the text?
- Quick reference and task specific help (correct)
- Quick assistance and general explanation
- Immediate help and detailed guidance
- Task-oriented support and broad assistance
What are the key requirements for user support availability mentioned in the text?
What are the key requirements for user support availability mentioned in the text?
- Continuous access concurrent to main application (correct)
- Intermittent access concurrent to main application
- Access after main application usage
- Access only during system maintenance
What is the difference between help and documentation as mentioned in the text?
What is the difference between help and documentation as mentioned in the text?
- Help is problem-oriented and specific, while documentation is system-oriented and general (correct)
- Help is general, while documentation is task-specific
- Help is system-oriented and general, while documentation is problem-oriented and specific
- Help is task-specific, while documentation is problem-oriented
What is a key design principle for user support highlighted in the text?
What is a key design principle for user support highlighted in the text?
What is the approach to user support where a user requests help on a particular command, as mentioned in the text?
What is the approach to user support where a user requests help on a particular command, as mentioned in the text?
What are the two types of user support mentioned in the text?
What are the two types of user support mentioned in the text?
What is the key requirement for user support availability mentioned in the text?
What is the key requirement for user support availability mentioned in the text?
What is the approach to user support where a user requests help on a particular command, as mentioned in the text?
What is the approach to user support where a user requests help on a particular command, as mentioned in the text?
What is the focus of help as compared to documentation, as mentioned in the text?
What is the focus of help as compared to documentation, as mentioned in the text?
Which design principle for user support is highlighted in the text?
Which design principle for user support is highlighted in the text?
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