10 Questions
What type of user support is problem-oriented and specific?
Task-specific help
Which requirement for user support emphasizes the need for help to match the actual system behavior?
Accuracy and completeness
What approach to user support involves user requests for help on a particular command?
Command assistance
Which aspect of user support emphasizes the need for correct error handling and predictable behavior?
Robustness
What type of user support is system-oriented and general?
Documentation
What is the common categorization of cognitive models?
Competence vs. Performance
In cognitive models, what is the distinction between goals and tasks?
Goals are intentions, tasks are actions
Which model represents mental processing as divide-and-conquer?
Goal and task hierarchies
What is the main issue for goal hierarchies in cognitive models?
Granularity – Where do we start, where do we stop
Which cognitive model focuses on internal goals and external actions?
GOMS
Test your knowledge of user support types, implementation, and design principles in this quiz. Explore different types of user support, from quick reference to full explanation, and learn about the importance of careful design in implementation and presentation. Identify the key differences between help and documentation, and understand the design principles that apply to both.
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