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Questions and Answers
What type of user support is problem-oriented and specific?
What type of user support is problem-oriented and specific?
- Tutorial
- Task-specific help (correct)
- Quick reference
- Full explanation
Which requirement for user support emphasizes the need for help to match the actual system behavior?
Which requirement for user support emphasizes the need for help to match the actual system behavior?
- Robustness
- Accuracy and completeness (correct)
- Availability
- Consistency
What approach to user support involves user requests for help on a particular command?
What approach to user support involves user requests for help on a particular command?
- Command assistance (correct)
- Full explanation
- Task-specific help
- Quick reference
Which aspect of user support emphasizes the need for correct error handling and predictable behavior?
Which aspect of user support emphasizes the need for correct error handling and predictable behavior?
What type of user support is system-oriented and general?
What type of user support is system-oriented and general?
What is the common categorization of cognitive models?
What is the common categorization of cognitive models?
In cognitive models, what is the distinction between goals and tasks?
In cognitive models, what is the distinction between goals and tasks?
Which model represents mental processing as divide-and-conquer?
Which model represents mental processing as divide-and-conquer?
What is the main issue for goal hierarchies in cognitive models?
What is the main issue for goal hierarchies in cognitive models?
Which cognitive model focuses on internal goals and external actions?
Which cognitive model focuses on internal goals and external actions?
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