User Support and Design Principles Quiz
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Questions and Answers

What type of user support is problem-oriented and specific?

  • Tutorial
  • Task-specific help (correct)
  • Quick reference
  • Full explanation
  • Which requirement for user support emphasizes the need for help to match the actual system behavior?

  • Robustness
  • Accuracy and completeness (correct)
  • Availability
  • Consistency
  • What approach to user support involves user requests for help on a particular command?

  • Command assistance (correct)
  • Full explanation
  • Task-specific help
  • Quick reference
  • Which aspect of user support emphasizes the need for correct error handling and predictable behavior?

    <p>Robustness</p> Signup and view all the answers

    What type of user support is system-oriented and general?

    <p>Documentation</p> Signup and view all the answers

    What is the common categorization of cognitive models?

    <p>Competence vs. Performance</p> Signup and view all the answers

    In cognitive models, what is the distinction between goals and tasks?

    <p>Goals are intentions, tasks are actions</p> Signup and view all the answers

    Which model represents mental processing as divide-and-conquer?

    <p>Goal and task hierarchies</p> Signup and view all the answers

    What is the main issue for goal hierarchies in cognitive models?

    <p>Granularity – Where do we start, where do we stop</p> Signup and view all the answers

    Which cognitive model focuses on internal goals and external actions?

    <p>GOMS</p> Signup and view all the answers

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