User Experience Design Overview

User Experience Design

• User experience design encompasses legal, ethical, and professional aspects of design work.
• The lecture plan includes introducing user experience and presenting it as a key ethical design aspect.
• The aim is a detailed breakdown of user experience design.

What is User Experience Design?

• User experience design involves a multi-faceted inquiry into the topic.
• The use of a mentimeter is important for dynamic interaction.

Encountering a New System

• The scenario depicts encountering a new software system without sufficient support.
• User frustration and anxiety are described during the initiation of using a new software system.
• The user encounter is characterized by a lack of clear understanding of how to effectively use the system.

More Formal Account

• The lecture aims to provide a structured account of poor user experiences.
• This involves considering the "gulf of execution," "gulf of evaluation," affordances, and mental models.
• These are crucial in determining efficient processes and addressing user needs.

Gulf of Execution, Gulf of Evaluation

• Gulf of execution is how well a user understands system interactions for achieving goals.
• Difficulties in using the software are identified as a gulf in the execution.
• Gulf of evaluation addresses how clearly the system presents its capabilities and allows for action.
• The evaluation gulf is significant if system functionality isn't apparent.

Affordances

• Affordances represent design properties communicating how to use a design element. This includes physical, sensory, cognitive, functional, and emotional aspects.
• The presentation includes a visual example of an affordance-a blue button which is meant to represent using the "submit" functionality.

Mental Models

• Mental models are user conceptions about system operation.
• Understanding and addressing prior knowledge is important for UX design.
• Incorporating design conventions, such as navigation bars and blue links, is crucial for user experience.

Visceral, Behavioural and Cognitive Design

• Design impacts user experiences at various levels – visceral (instant reactions), behavioural (effectiveness), and reflective (overall feeling about the experience).
• Examples demonstrate how physical attributes can evoke visceral responses.

Deceptive UX Patterns in Context

• Deceptive UX design is a conscious tactic to elicit specific behaviors or outcomes.
• Good design facilitates user goals, while bad design fails in this endeavor.
• Deceptive designs are sometimes successful by unintentionally benefiting the system owner.

The Sneak into Basket Pattern

• The presented scenario describes how users may unintentionally add undesirable elements to the shopping basket.
• A low gulf of execution signifies ease of adding items as expected.
• A high evaluation gulf emphasizes hidden or obscured information, requiring extra scrutiny.

Ethical Considerations

• Design teams have a responsibility to both the users and clients to produce functional and ethical user-friendly systems.
• Methods for evaluating user experience efficacy are discussed.

Designing and Evaluating with Users

• Comprehensive user research is crucial, viewing users as active participants rather than objects of the process.
• Expert reviews and user studies are highlighted as essential methods.

Participatory Design

• Participatory design emphasizes involving users in the design process.
• It aims to create systems that reflect a balanced and ethical approach toward the users' needs.

Importance of User Experience

• User experience is crucial for mitigating potential risks.
• Accessibility must be considered, since there are specific legal and ethical considerations when designing user-friendly systems.

Overall Process

• A defined process covers UX research, prototyping, evaluation, reiterative adjustments, and summative evaluations, before final release.

A Note on Where UXD Fits In

• UXD aligns with other methodologies, like universal design and inclusive design.
• Adapting designs to accommodate assistive technologies and user needs is vital for user experience.
• Recognizing users, market segments, and their needs is key.

Accessibility in Context (and Beyond)

• Accessibility is an essential aspect of user experience, not a separate issue.
• User experience is profoundly influenced by accessibility considerations; usability, and ethical parameters.

Questions or Comments?

• A Q&A session allows for engagement.

This quiz explores the fundamental concepts of user experience design, focusing on its legal, ethical, and professional aspects. It addresses the challenges users face when encountering new systems, emphasizing the importance of understanding user interactions and perceptions. Participants will gain insights into the structured account of user experiences and essential design principles.