User Experience Design Basics

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Questions and Answers

Explain what user experience design (UX design) encompasses.

UX design encompasses all aspects of a user's perceived experience with a product or website, such as its usability, usefulness, desirability, brand perception, and overall performance.

What distinguishes user experience design from user interface design?

UX design considers the user's experience when using a product or platform, whereas user interface design focuses solely on the design of a computer interface.

How does UX design relate to customer experience (CX)?

UX design is an element of the customer experience (CX) and encompasses all aspects and stages of a customer's experience and interaction with a company.

What is the history and origin of user experience design?

<p>User experience design is a conceptual design discipline rooted in human factors and ergonomics, which has focused on the interaction between human users, machines, and contextual environments to design systems since the late 1940s.</p> Signup and view all the answers

Who coined the term 'user experience' and when did it gain prominence?

<p>Donald Norman, a professor and researcher in design, usability, and cognitive science, coined the term 'user experience' and brought it to a wider audience in the early 1990s.</p> Signup and view all the answers

Flashcards

What is UX Design?

UX design encompasses all aspects of a user's interaction with a product or website, including usability, usefulness, desirability, brand perception, and overall performance.

UX vs. UI Design

UX design considers the entire user journey, including their interactions with a product or platform, while UI design focuses specifically on the visual design of a computer interface.

UX and CX

UX design is a crucial part of the customer experience (CX). It encompasses all aspects of a customer's interactions with a company, including their online and offline experiences.

The origins of UX Design

User experience design emerged from human factors and ergonomics, focusing on the interaction between people, machines, and their environments. It has been studied since the 1940s.

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Who coined "User Experience"?

Donald Norman, a pioneer in design and usability, coined the term 'user experience' in the early 1990s and brought it to the forefront of design thinking.

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Study Notes

What is User Experience Design (UX Design)?

Encompasses creating products, systems, and services that are easy to use, efficient, and enjoyable for users
Involves understanding user needs, behaviors, and motivations to design interaction, usability, accessibility, and user interface

Difference between User Experience Design and User Interface Design

User experience design focuses on overall user experience, including user research, user testing, and iterative design
User interface design is a subset of UX design, focusing specifically on the visual and interactive aspects of digital products

Relationship between User Experience Design and Customer Experience

UX design is a crucial aspect of customer experience (CX), which encompasses all interactions between a customer and a company
Good UX design enhances CX, increasing customer satisfaction, loyalty, and ultimately, driving business success

History and Origin of User Experience Design

The term "user experience" was coined by Dr. Donald Norman, a cognitive scientist and user experience architect, in the 1990s
Norman's work at Apple Computer in the 1990s helped establish UX as a distinct field, focusing on human-centered design principles

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Description

Learn about the fundamentals of user experience design, which focuses on creating a positive and seamless interaction between users and products or services. Understand how research, data analysis, and testing shape design decisions in UXD.