Podcast
Questions and Answers
Total Quality Management is an enhancement to the traditional way of doing ______ business.
Total Quality Management is an enhancement to the traditional way of doing ______ business.
of
TQM is the application of quantitative methods and human resources to improve all the processes within an ______ and exceed customer needs.
TQM is the application of quantitative methods and human resources to improve all the processes within an ______ and exceed customer needs.
organization
Quality is the degree of ______ a product or service provides.
Quality is the degree of ______ a product or service provides.
excellence
A core definition of total quality management describes a management approach to long-term success through ______ satisfaction.
A core definition of total quality management describes a management approach to long-term success through ______ satisfaction.
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In a TQM effort, all members of an ______ participate in improving processes, products, services, and the culture in which they work.
In a TQM effort, all members of an ______ participate in improving processes, products, services, and the culture in which they work.
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Quality can be quantified as follows: Q = ______ / E = Expectation.
Quality can be quantified as follows: Q = ______ / E = Expectation.
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Leadership is the lifting of man's _______________ to higher sights
Leadership is the lifting of man's _______________ to higher sights
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Employee __________________ is one of the key aspects of organizational success
Employee __________________ is one of the key aspects of organizational success
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A manager's role involves being a __________________ to employees
A manager's role involves being a __________________ to employees
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Management by Wandering Around is denoted by the acronym __________________
Management by Wandering Around is denoted by the acronym __________________
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A strong __________________ base is essential for effective decision making
A strong __________________ base is essential for effective decision making
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A Recognition and __________________ system can motivate employees
A Recognition and __________________ system can motivate employees
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A ______________ statement is a short declaration of what an organization aspires to be tomorrow.
A ______________ statement is a short declaration of what an organization aspires to be tomorrow.
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A mission statement answers the question, “What ______________ we do?”
A mission statement answers the question, “What ______________ we do?”
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The mission statement is a guide for everyone in the organization as to how they should provide products and services to the ______________.
The mission statement is a guide for everyone in the organization as to how they should provide products and services to the ______________.
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The role of a leader is to ______________ road blocks.
The role of a leader is to ______________ road blocks.
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A leader should establish policies related to ______________.
A leader should establish policies related to ______________.
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A leader should become ______________ and cheering leaders to implement TQM.
A leader should become ______________ and cheering leaders to implement TQM.
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