18 Questions
Total Quality Management is an enhancement to the traditional way of doing ______ business.
of
TQM is the application of quantitative methods and human resources to improve all the processes within an ______ and exceed customer needs.
organization
Quality is the degree of ______ a product or service provides.
excellence
A core definition of total quality management describes a management approach to long-term success through ______ satisfaction.
customer
In a TQM effort, all members of an ______ participate in improving processes, products, services, and the culture in which they work.
organization
Quality can be quantified as follows: Q = ______ / E = Expectation.
Performance
Leadership is the lifting of man's _______________ to higher sights
visions
Employee __________________ is one of the key aspects of organizational success
satisfaction
A manager's role involves being a __________________ to employees
Mentor
Management by Wandering Around is denoted by the acronym __________________
MBWA
A strong __________________ base is essential for effective decision making
information
A Recognition and __________________ system can motivate employees
Reward
A ______________ statement is a short declaration of what an organization aspires to be tomorrow.
vision
A mission statement answers the question, “What ______________ we do?”
do
The mission statement is a guide for everyone in the organization as to how they should provide products and services to the ______________.
customers
The role of a leader is to ______________ road blocks.
remove
A leader should establish policies related to ______________.
TQM
A leader should become ______________ and cheering leaders to implement TQM.
coaching
Test your knowledge of Total Quality Management (TQM), a business approach that focuses on continuous improvement and customer satisfaction. Learn about the concept of quality, its quantification, and the role of management in achieving excellence. Evaluate your understanding of TQM principles and their application in organizations.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
