29 Questions
What is the primary focus of Total Quality Management (TQM)?
Improving the quality of an organization's outputs
Who is considered the father of statistical quality control?
Walter A. Shewhart
In what year did Walter Shewhart publish his book on economic control of quality of manufactured product?
1931
Which of the following is NOT one of the goals of Total Quality Management?
Increasing production costs
Who wrote the book 'What Is Total Quality Control?'
Joseph M. Juran
Who is credited with developing the concept of Six Sigma (DMAIC)?
Walter A. Shewhart
What is the majority of the result that comes from a small number of factors according to the Pareto Principle?
80% from 20% of the causes
What is the concept of 'internal customer' identified by?
Kaoru Ishikawa
What is the first step in Juran's Quality Planning Road Map?
Identify who are the customers
What is the main objective of Single-Minute Exchange of Die (SMED)?
To reduce the time taken for product changeover
What phrase was coined by Philip B. Crosby?
Quality is free
Who developed the concept of Poka-yoke, also known as 'mistake-proofing'?
Shigeo Shingo
What is the acronym TIMWOOD used to represent?
Seven Types of Wastes
What is the main idea behind Philip B. Crosby's concept of zero defects?
Defects are not acceptable and everyone must strive to get it right the first time
What is the name of the principle that Vilfredo Pareto observed?
The Pareto Principle
What is the name of the methodology developed by Genichi Taguchi to improve quality and reduce costs?
Taguchi Methods
What is the seventh step in Juran's Quality Planning Road Map?
Transfer the resulting plans to the operating forces
During which period was the Toyota Production System (TPS) developed?
1945-1970
What is the primary focus of Taguchi's methodology?
Enhancing product design before manufacturing
What is the definition of quality according to Taguchi?
The loss imparted by the product to society
What is the purpose of Taguchi's quality loss function?
To optimize product design and manufacturing
According to Taguchi, which of the following is an example of 'Smaller the better'?
Emissions
What is the ultimate goal of Taguchi's prototyping technique?
To create a robust design that meets customer requirements
What does Quality of Design refer to?
How well the product or service has been designed to meet customer requirements
What is the primary objective of Quality Improvement?
To achieve unprecedented levels of performance
What is involved in Quality Planning (QP)?
Planning for quality objectives, QA/QC practices, and resources
What does Quality of Service involve?
Activities that enable the customer to procure and use the product
What is part of Strategic Planning?
Investment in machinery and equipment
What is Quality Management (QM) responsible for?
All of the above
This quiz covers the basics of Total Quality Management (TQM), including its definition, evolution, and key principles. It also discusses the role of quality gurus and the importance of continuous improvement in organizations.
Make Your Own Quizzes and Flashcards
Convert your notes into interactive study material.
Get started for free
