Introduction to Total Quality Management (TQM)

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What is the primary focus of Total Quality Management (TQM)?

Increasing the production rate of goods and services

Reducing the number of employees in the organization

Improving the quality of an organization's outputs (correct)

Improving employee salaries and benefits

Who is considered the father of statistical quality control?

Rose Anne A. Beronilla

Walter A. Shewhart (correct)

Joseph M. Juran

W. Edwards Deming

In what year did Walter Shewhart publish his book on economic control of quality of manufactured product?

1931 (correct)

1941

1951

1921

Which of the following is NOT one of the goals of Total Quality Management?

Increasing production costs Signup and view all the answers

Who wrote the book 'What Is Total Quality Control?'

Joseph M. Juran Signup and view all the answers

Who is credited with developing the concept of Six Sigma (DMAIC)?

Walter A. Shewhart Signup and view all the answers

What is the majority of the result that comes from a small number of factors according to the Pareto Principle?

80% from 20% of the causes Signup and view all the answers

What is the concept of 'internal customer' identified by?

Kaoru Ishikawa Signup and view all the answers

What is the first step in Juran's Quality Planning Road Map?

Identify who are the customers Signup and view all the answers

What is the main objective of Single-Minute Exchange of Die (SMED)?

To reduce the time taken for product changeover Signup and view all the answers

What phrase was coined by Philip B. Crosby?

Quality is free Signup and view all the answers

Who developed the concept of Poka-yoke, also known as 'mistake-proofing'?

Shigeo Shingo Signup and view all the answers

What is the acronym TIMWOOD used to represent?

Seven Types of Wastes Signup and view all the answers

What is the main idea behind Philip B. Crosby's concept of zero defects?

Defects are not acceptable and everyone must strive to get it right the first time Signup and view all the answers

What is the name of the principle that Vilfredo Pareto observed?

The Pareto Principle Signup and view all the answers

What is the name of the methodology developed by Genichi Taguchi to improve quality and reduce costs?

Taguchi Methods Signup and view all the answers

What is the seventh step in Juran's Quality Planning Road Map?

Transfer the resulting plans to the operating forces Signup and view all the answers

During which period was the Toyota Production System (TPS) developed?

1945-1970 Signup and view all the answers

What is the primary focus of Taguchi's methodology?

Enhancing product design before manufacturing Signup and view all the answers

What is the definition of quality according to Taguchi?

The loss imparted by the product to society Signup and view all the answers

What is the purpose of Taguchi's quality loss function?

To optimize product design and manufacturing Signup and view all the answers

According to Taguchi, which of the following is an example of 'Smaller the better'?

Emissions Signup and view all the answers

What is the ultimate goal of Taguchi's prototyping technique?

To create a robust design that meets customer requirements Signup and view all the answers

What does Quality of Design refer to?

How well the product or service has been designed to meet customer requirements Signup and view all the answers

What is the primary objective of Quality Improvement?

To achieve unprecedented levels of performance Signup and view all the answers

What is involved in Quality Planning (QP)?

Planning for quality objectives, QA/QC practices, and resources Signup and view all the answers

What does Quality of Service involve?

Activities that enable the customer to procure and use the product Signup and view all the answers

What is part of Strategic Planning?

Investment in machinery and equipment Signup and view all the answers

What is Quality Management (QM) responsible for?

All of the above Signup and view all the answers