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Questions and Answers
Identify the missing word(s) in the following sentence. A sponsor is a person who authorizes [?} for service consumption.
Identify the missing word(s) in the following sentence. A sponsor is a person who authorizes [?} for service consumption.
What is the definition of a customer?
What is the definition of a customer?
A small start-up in San Francisco is launching a brand new iPhone app. Their staff is small, but they have big dreams and ideas for their app. The app will perform 15 different functions when it is fully developed. Currently, the app only has 4 functions completed, but the company decided to release the app to get some initial feedback. Based on the feedback, the company changed the third function to improve the customer experience and continued to add one function every 3 weeks to the app. What guiding principle best describes what the company was doing?
A small start-up in San Francisco is launching a brand new iPhone app. Their staff is small, but they have big dreams and ideas for their app. The app will perform 15 different functions when it is fully developed. Currently, the app only has 4 functions completed, but the company decided to release the app to get some initial feedback. Based on the feedback, the company changed the third function to improve the customer experience and continued to add one function every 3 weeks to the app. What guiding principle best describes what the company was doing?
You have been asked to investigate an email service within your organization that is failing to meet its intended outcomes. You begin by determining the intended outcome and then observe the current service with as much objectivity as possible. Based on your observations, you are able to determine that the current service is not meeting its utility and warranty requirements. Which guiding principles best describes your actions in this scenario?
You have been asked to investigate an email service within your organization that is failing to meet its intended outcomes. You begin by determining the intended outcome and then observe the current service with as much objectivity as possible. Based on your observations, you are able to determine that the current service is not meeting its utility and warranty requirements. Which guiding principles best describes your actions in this scenario?
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What are guiding principles considered?
What are guiding principles considered?
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What term best describes a service that is 'fit for use'?
What term best describes a service that is 'fit for use'?
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Which describes the functionality offered by a product or service to meet a particular need?
Which describes the functionality offered by a product or service to meet a particular need?
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Dion Training is an online training organization that provides asynchronous, on-demand video training for the ITIL 4 certifications. To provide these on-demand videos, Dion Training relies on a third-party service provider to host the videos securely and stream the content directly to students when requested through Dion Training's website. Dion Training is responsible for managing the amount of storage space utilized on the service provider's server, as well as determining whether a student may or may not watch a particular video. What best describes these activities?
Dion Training is an online training organization that provides asynchronous, on-demand video training for the ITIL 4 certifications. To provide these on-demand videos, Dion Training relies on a third-party service provider to host the videos securely and stream the content directly to students when requested through Dion Training's website. Dion Training is responsible for managing the amount of storage space utilized on the service provider's server, as well as determining whether a student may or may not watch a particular video. What best describes these activities?
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What is defined as the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information?
What is defined as the practice of protecting an organization by understanding and managing risks to the confidentiality, integrity, and availability of information?
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What is the purpose of the 'service request management' practice?
What is the purpose of the 'service request management' practice?
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What is the purpose of the 'service configuration management' practice?
What is the purpose of the 'service configuration management' practice?
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Identify the missing word in the following sentence. The [?] is the practice of capturing demand for incident resolution and service requests.
Identify the missing word in the following sentence. The [?] is the practice of capturing demand for incident resolution and service requests.
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What is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services?
What is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on services?
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What is the definition of a problem?
What is the definition of a problem?
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Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes.
Identify the missing word in the following sentence. [?] is the practice of ensuring that risks are properly assessed, authorizing changes to proceed, and managing a change schedule in order to maximize the number of successful IT changes.
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What is usually included as part of 'incident management'?
What is usually included as part of 'incident management'?
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Your laptop was connected to the corporate wireless network this morning but when you came back from lunch, it refuses to connect to the network. What term best describes this scenario?
Your laptop was connected to the corporate wireless network this morning but when you came back from lunch, it refuses to connect to the network. What term best describes this scenario?
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Which of the following is NOT a problem identification activity?
Which of the following is NOT a problem identification activity?
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