Understanding Motivation in the Workplace
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Questions and Answers

Which of the following factors does NOT affect work performance?

  • Job characteristics and work environment
  • The willingness to perform
  • External financial incentives (correct)
  • Abilities and skills
  • What does 'persistence' in motivation refer to?

  • The duration of effort maintained toward a goal (correct)
  • The skill level required to complete a task
  • The intensity of effort during a task
  • The ability to influence others to perform better
  • Which statement accurately describes motivation?

  • Motivation can solely resolve all job performance issues.
  • Motivation involves the processes influencing intensity, direction, and persistence. (correct)
  • Motivation is merely about financial rewards.
  • Motivation is an innate ability that cannot be developed.
  • What is the primary distinction between 'motive' and 'motivation'?

    <p>Motive energizes action, while motivation is the process guiding that action. (B)</p> Signup and view all the answers

    Which of the following misbeliefs about motivation is correct?

    <p>Motivation depends on various factors, including the individual. (C)</p> Signup and view all the answers

    What is the primary focus of hygiene factors in Herzberg's Two-Factor Theory?

    <p>Preventing job dissatisfaction (A)</p> Signup and view all the answers

    Which of the following is classified as a motivator factor in the workplace according to Herzberg's theory?

    <p>Recognition (A)</p> Signup and view all the answers

    How should managers ideally manage the hygiene factors?

    <p>Minimize their negative impacts (C)</p> Signup and view all the answers

    According to Herzberg's theory, satisfaction and dissatisfaction are described as:

    <p>Mutually exclusive (D)</p> Signup and view all the answers

    What is one of the primary actions a manager should take to motivate employees?

    <p>Emphasize motivator factors related to the work itself (A)</p> Signup and view all the answers

    What does the performance-reward relationship indicate?

    <p>It reflects an individual's belief in performance leading to desired outcomes. (C)</p> Signup and view all the answers

    In the numeric example of Expectancy Theory, what is the expected present value of the greater effort?

    <p>£136.36 (C)</p> Signup and view all the answers

    How does Goal-Setting Theory suggest individuals are motivated?

    <p>By setting their own targets. (B)</p> Signup and view all the answers

    What is a key component of Management by Objectives (MBO)?

    <p>Participation in decision making by employees. (B)</p> Signup and view all the answers

    What does Equity Theory focus on regarding employee motivation?

    <p>The balance between inputs and outcomes compared to others. (D)</p> Signup and view all the answers

    According to the content, which factor does not influence the goal-performance relationship?

    <p>Employee age (D)</p> Signup and view all the answers

    What might individuals choose to do when they perceive inequity in the workplace?

    <p>Change their inputs. (A)</p> Signup and view all the answers

    What does the discount rate of 10% represent in the context of the numeric example?

    <p>The reduction in future value of money over time. (B)</p> Signup and view all the answers

    What is a key factor related to managerial success?

    <p>Affiliation (B)</p> Signup and view all the answers

    What can employees be trained to enhance according to the content?

    <p>Achievement need (C)</p> Signup and view all the answers

    According to Expectancy Theory, what does the effort-performance relationship describe?

    <p>The perceived probability that effort leads to performance (C)</p> Signup and view all the answers

    What motivates university students based on the motivation concept presented?

    <p>Power and status (C)</p> Signup and view all the answers

    Which of the following elements of motivation is least likely to influence a student's achievement?

    <p>Comfort (D)</p> Signup and view all the answers

    Which motivational aspect is part of the diagram showing what motivates students?

    <p>Intrinsic motivation (D)</p> Signup and view all the answers

    What aspect of motivation does 'respect' pertain to in the context provided?

    <p>External validation (A)</p> Signup and view all the answers

    Which of the following statements is true regarding high achievers and management?

    <p>High achievers do not necessarily excel at managing people. (A)</p> Signup and view all the answers

    What is the relationship between unsatisfied needs and tension in motivation?

    <p>Unsatisfied needs result in increased tension. (C)</p> Signup and view all the answers

    Which factor is essential for job performance according to the discussed models?

    <p>Ability and motivation (C)</p> Signup and view all the answers

    What type of motivation primarily comes from within an individual?

    <p>Intrinsic motivation (C)</p> Signup and view all the answers

    What does the term 'effort' refer to in the context of motivation?

    <p>The measure of intensity in trying (B)</p> Signup and view all the answers

    What is the primary effect of extrinsic motivation?

    <p>It often requires an external reward. (C)</p> Signup and view all the answers

    Which factor is considered an intrinsic motivator related to job satisfaction?

    <p>Recognition (B)</p> Signup and view all the answers

    What does Theory Y suggest about employees' view of work?

    <p>They see work as a natural activity. (B)</p> Signup and view all the answers

    How do intrinsic and extrinsic motivation differ?

    <p>Intrinsic motivation stems from internal beliefs, while extrinsic comes from outside. (D)</p> Signup and view all the answers

    According to McClelland's Theory of Needs, what does 'nAch' stand for?

    <p>Need for achievement (A)</p> Signup and view all the answers

    What role does 'search behavior' play in motivation?

    <p>It initiates the process of reducing internal tension. (B)</p> Signup and view all the answers

    To effectively motivate others, what should be aligned according to the content?

    <p>Individual goals with organizational goals. (C)</p> Signup and view all the answers

    Which of the following factors is associated with extreme dissatisfaction according to the provided content?

    <p>Work conditions (B)</p> Signup and view all the answers

    Which of the following motivates high achievers in their work?

    <p>Personal responsibility (C)</p> Signup and view all the answers

    What is the primary focus of McGregor's Theory X?

    <p>Dislike for work and the need for control. (D)</p> Signup and view all the answers

    Which need is characterized by the desire to influence others' behavior?

    <p>Need for power (A)</p> Signup and view all the answers

    In the context of job satisfaction, which of the following represents an extrinsic factor?

    <p>Salary (C)</p> Signup and view all the answers

    What type of work environment do high achievers tend to prefer?

    <p>Intermediate risk with feedback (C)</p> Signup and view all the answers

    Which of the following statements about intrinsic factors is true?

    <p>They are focused on personal growth and achievement. (A)</p> Signup and view all the answers

    Flashcards

    Motivation

    The willingness of an individual to exert effort towards organizational goals, characterized by intensity, direction, and persistence.

    Motive

    A need or desire that drives people to act and energizes them.

    Need

    A mental or emotional state that makes specific outcomes seem appealing.

    Intensity (Effort)

    The amount of effort an individual puts into their work.

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    Direction

    The alignment of an individual's effort towards organizational goals.

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    Internal Tension

    A state of internal tension that arises when an individual's needs are unmet.

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    Drive

    A desire or goal that motivates an individual to act.

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    Effort

    The effort an individual exerts to achieve a goal.

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    Search Behavior

    The process of actively searching for ways to satisfy a need.

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    Intrinsic Motivation

    Motivation that originates from within the individual, such as personal satisfaction or accomplishment.

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    Extrinsic Motivation

    Motivation that comes from external sources, such as rewards or punishments.

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    Ability

    The ability to perform a task successfully.

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    Job Performance

    The level of success achieved in a given task, influenced by both ability and motivation.

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    Two-Factor Theory

    Herzberg's theory suggests that job satisfaction and dissatisfaction are not opposites but rather independent. While 'hygiene factors' like pay, working conditions, and company policies prevent dissatisfaction, 'motivator factors' like achievement, recognition, and growth opportunities drive job satisfaction.

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    Hygiene Factors

    Factors that can prevent dissatisfaction but don't necessarily motivate employees. These include things like pay, company policies, working conditions, and job security.

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    Motivator Factors

    Factors that directly influence job satisfaction and motivate employees. These include things like achievement, recognition, responsibility, growth opportunities, and a sense of accomplishment.

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    Motivating Employees

    Focusing on hygiene factors alone may prevent dissatisfaction, but it won't necessarily make employees enthusiastic about their work. Instead, a focus on motivators is essential to truly inspire employees.

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    Managerial Implications

    According to Herzberg's theory, managers should focus on providing opportunities for employees to experience motivator factors like achievement, recognition, and growth opportunities. They should also strive to minimize hygiene factors that can create dissatisfaction.

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    Effort-performance relationship

    The belief that effort will lead to a desired performance level.

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    Expectancy Theory

    A theory that explains why people are motivated to achieve certain goals. It suggests that individuals are motivated to exert effort when they believe that their effort will lead to desired performance, that this performance will result in valued outcomes, and that the value of these outcomes is high.

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    Performance-outcome relationship

    The belief that achieving a certain performance level will lead to desired outcomes.

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    Valence

    The value that an individual places on the outcomes that may result from their performance.

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    Self-efficacy

    The degree to which an individual believes that they have the ability to perform a task successfully.

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    Expectancy

    The perception that the effort exerted will lead to a desired outcome.

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    Instrumentality

    The belief that a certain performance level will lead to a particular outcome.

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    Outcome value

    The perceived value or importance of an outcome.

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    Performance-Reward Relationship

    The degree to which a person believes their effort will lead to desired outcomes.

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    Reward-Personal Goals Relationship

    The extent to which achieving the goal aligns with personal goals or needs.

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    Goal-Setting Theory

    A theory where motivation comes from setting specific and challenging goals, and believing you can achieve them.

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    Management by Objectives (MBO)

    A management method where organizational objectives are translated into individual goals, with clear deadlines and feedback.

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    Equity Theory

    The theory suggests that people are motivated when they perceive fairness in their work situations.

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    Equity Theory: Input-Outcome Ratio

    Perceived fairness in job situations is based on comparing input-outcome ratios.

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    Equity Theory: Changing Inputs

    Adjusting the amount of effort you put into a task to achieve a perceived sense of fairness.

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    Equity Theory: Changing Outcomes

    Seeking to change rewards or outcomes to achieve a feeling of equity.

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    Motivators (Herzberg's Two-Factor Theory)

    Factors that impact employee satisfaction and are intrinsic to the job itself, such as achievement, recognition, work itself, responsibility, advancement and growth.

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    Hygiene Factors (Herzberg's Two-Factor Theory)

    Factors that impact employee dissatisfaction and are extrinsic to the job, such as company policy, supervision, relationship with supervisor, working conditions, salary, peer relationships, personal life, and job security.

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    McClelland's Theory of Needs

    A theory that suggests employees are motivated by a need to achieve, have power, and be affiliated with others.

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    Need for Achievement (nAch)

    The drive to excel, outperform others, and take on challenging tasks.

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    Need for Power (nPow)

    The need to influence others, have control, and have an impact.

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    Need for Affiliation (nAff)

    The desire for close relationships, teamwork, and social connection.

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    Theory X (McGregor's Theory X and Y)

    A set of assumptions about human nature that suggests employees inherently dislike work and need to be coerced, controlled, or threatened with punishment to be productive.

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    Theory Y (McGregor's Theory X and Y)

    A set of assumptions about human nature that suggests employees are inherently motivated to work and are capable of self-direction and self-control, especially when they are committed to their goals.

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    Characteristics of High Achievers

    Individuals with a strong need for achievement enjoy jobs with personal responsibility, feedback, and moderate levels of risk.

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    Power Motivation: Two Types

    The need for power can be expressed in two ways: a desire to control others (personalized power) or a desire to achieve organizational goals (socialized power).

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    Study Notes

    Motivation

    • Work performance is affected by job characteristics and work environment, abilities and skills, and the willingness to perform.
    • Motivation is a set of processes that moves a person toward a goal.
    • A motive is a need or a want that causes a person to act.
    • Needs create tension, which motivates a drive toward fulfilling the needs.
    • Effort is a measure of intensity.
    • The greater the tension, the greater the effort.
    • Job performance is a function of ability and motivation.
    • Motivating others involves synchronizing their goals with the organization's goals.
    • Motivating oneself involves setting a direction and taking actions to reach that goal.
    • Intrinsic motivation comes from within the performer (beliefs, values, attitudes). It has a long-lasting effect.
    • Extrinsic motivation comes from outside the performer (money, promotion, coercion). It is immediate but not always persistent.

    Misconceptions About Motivation

    • Motivation is not directly related to money.
    • Motivation is not a form of ability.
    • Motivation is not a cure-all for every workplace problem.
    • Motivation is not solely dependent on the employee.
    • Motivation is the willingness to contribute to organizational goals.

    Theories of Motivation

    • Instrumentality Theory: Rewards and punishments influence behavior (operant conditioning).
    • Content Theories: Focus on factors that motivate people (e.g., needs – Maslow, Herzberg, McClelland). Different needs are not always equally important.
    • Process Theories: Explore how psychological processes (e.g., expectancy, goal, and equity) affect motivation.

    Herzberg's Two-Factor Theory

    • Hygiene Factors (extrinsic): affect job dissatisfaction (e.g., quality of supervision, pay, company policies, physical working conditions, relations with others, job security).
    • Motivator Factors (intrinsic): affect job satisfaction (e.g., promotional opportunities, opportunities for personal growth, recognition, responsibility, achievement).
    • Satisfaction and dissatisfaction are not related; managers should focus on motivators to improve satisfaction.

    Maslow's Hierarchy of Needs

    • A hierarchy of five (later eight) major categories of needs.
    • Some needs are more fundamental than others.
    • Lower-level needs must be satisfied before higher-level needs can be activated.
    • A satisfied need loses its motivating power.
    • Needs include: physiological, safety, social, esteem, and self-actualization (and cognitive, aesthetic, and self-transcendence).

    McGregor's Theory X and Theory Y

    • Theory X:*
    • People inherently dislike work and try to avoid it.
    • They need to be controlled and threatened.
    • They avoid responsibility and prefer security.
    • Theory Y:*
    • Work is natural and enjoyable.
    • People exercise self-direction and self-control.
    • They seek responsibility and are creative.

    McClelland's Theory of Needs

    • Need for achievement (nAch): Drive to excel.
    • Need for power (nPow): Desire to influence others.
    • Need for affiliation (nAff): Desire for friendly and close relationships.
    • High achievers prefer jobs with personal responsibility and feedback.

    Expectancy Theory

    • Motivation is based on the perceived relationship between effort, performance, rewards, and personal goals.
    • Effort-performance relationship: the probability of attaining performance based on effort.
    • Performance-reward relationship: the expectation of specific rewards for specific performance levels.
    • Reward-personal goals relationship: the value individual places on the rewards, and how well the rewards satisfy their goals.

    Goal-Setting Theory

    • Motivation is enhanced when specific and challenging goals are set.
    • Difficult but attainable goals promote higher performance.
    • Individuals are more motivated by self-generated feedback than externally generated feedback.
    • The strength of goal-performance relationship depends on task characteristics and national/organizational cultures.

    Management by Objectives (MBO)

    • Overall organizational objectives are converted into specific objectives for work units and individuals.
    • Key elements include goal specificity, participation in decision-making, explicit time periods, and performance feedback.

    Equity Theory

    • Employees compare their inputs (e.g., performance, education, tenure) and outputs (e.g., rewards, benefits, recognition) with those of others.
    • Perceived inequity motivates adjustments to restore equity (e.g., changing inputs, changing outcomes, changing perceptions).

    Forms of Justice

    • Distributive Justice: Perceived fairness of outcome (e.g., pay raise).
    • Procedural Justice: Perceived fairness of the process used to determine outcome (e.g., input into decision-making).
    • Interactional Justice: Perceived degree to which one is treated with dignity and respect (e.g., supervisor's politeness).
    • Organizational Justice: Overall perception of fairness in the workplace.

    Motivation of University Students

    • Factors influencing motivation for university students vary between men and women.

    What Motivates a University Student?

    • Graphs show different motivational factors: Comfort, Structured work, personal relationships, respect, status, and power, and self-actualization.

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