7 Questions
What is the main focus of customer service?
Providing support before and after purchase
What are some key job expectations of a customer service representative?
Accessibility, knowledge, courtesy, excellent listening skills, conflict resolution training, strong speaking skills
List three non-traditional channels through which customer service is available today.
Email, web, social media
Why is self-service support important for customers?
Customers can find their own answers at any time day or night.
Explain why active listening is considered a crucial skill for customer service representatives.
Active listening helps representatives understand customer needs and concerns better.
How can strong speaking skills benefit phone staff in customer service?
Speaking clearly and slowly with a calm demeanor helps maintain customer satisfaction.
What are the seven key skills suggested by Indeed for customer representatives that can enhance every customer interaction?
Active listening, communication, empathy, patience, knowledge, problem-solving, punctuality
Learn about the importance of customer service, which includes providing support to customers before and after they purchase products or services. Explore the various channels through which customer service is now accessible, such as email, web, text message, and social media.
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