Understanding Customer Service
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Questions and Answers

What is the main focus of customer service?

  • Developing new products
  • Managing financial transactions
  • Creating marketing campaigns
  • Providing support before and after purchase (correct)

    • What are some key job expectations of a customer service representative?

    Accessibility, knowledge, courtesy, excellent listening skills, conflict resolution training, strong speaking skills

    List three non-traditional channels through which customer service is available today.

    Email, web, social media

    Why is self-service support important for customers?

    <p>Customers can find their own answers at any time day or night.</p> Signup and view all the answers

    Explain why active listening is considered a crucial skill for customer service representatives.

    <p>Active listening helps representatives understand customer needs and concerns better.</p> Signup and view all the answers

    How can strong speaking skills benefit phone staff in customer service?

    <p>Speaking clearly and slowly with a calm demeanor helps maintain customer satisfaction.</p> Signup and view all the answers

    What are the seven key skills suggested by Indeed for customer representatives that can enhance every customer interaction?

    <p>Active listening, communication, empathy, patience, knowledge, problem-solving, punctuality</p> Signup and view all the answers

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