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Questions and Answers
What is the main focus of customer service?
What is the main focus of customer service?
- Developing new products
- Managing financial transactions
- Creating marketing campaigns
- Providing support before and after purchase (correct)
What are some key job expectations of a customer service representative?
What are some key job expectations of a customer service representative?
Accessibility, knowledge, courtesy, excellent listening skills, conflict resolution training, strong speaking skills
List three non-traditional channels through which customer service is available today.
List three non-traditional channels through which customer service is available today.
Email, web, social media
Why is self-service support important for customers?
Why is self-service support important for customers?
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Explain why active listening is considered a crucial skill for customer service representatives.
Explain why active listening is considered a crucial skill for customer service representatives.
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How can strong speaking skills benefit phone staff in customer service?
How can strong speaking skills benefit phone staff in customer service?
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What are the seven key skills suggested by Indeed for customer representatives that can enhance every customer interaction?
What are the seven key skills suggested by Indeed for customer representatives that can enhance every customer interaction?
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