10 Questions
What should be provided for new employees and those who need a refresher?
All of the above
How should the project manager handle employees who are enthusiastic about the new CRM system?
Implement strategies to increase their sense of ownership
What is one way to ensure new employees learn how to use the CRM system from the start?
Include an introduction to the CRM system in the onboarding program
Which of the following is NOT mentioned in the text as a method for providing CRM training?
Self-paced online training modules
What is a similarity between enthusiastic and skeptical employees regarding the CRM system?
They both need training to increase their sense of ownership
What is the purpose of providing training to employees regarding the CRM system?
All of the above
Which of the following is NOT a responsibility of the project manager mentioned in the text?
Ensuring all employees complete a vendor-provided certification course
Which type of employee is more likely to start using the CRM system right away?
Enthusiastic employees
What is the purpose of including an introduction to the CRM system in the onboarding program for new employees?
All of the above
Who is responsible for conducting CRM training if a trained staff member is assigned?
A staff member trained by the vendor
Explore methods for creating efficient self-service channels for customers, such as knowledge bases and online support portals. Understand the importance of providing easy access to information in a Google-driven world.
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