Podcast
Questions and Answers
What should be provided for new employees and those who need a refresher?
What should be provided for new employees and those who need a refresher?
- On-going training
- Classroom-type training from a vendor
- Introductory training during onboarding
- All of the above (correct)
How should the project manager handle employees who are enthusiastic about the new CRM system?
How should the project manager handle employees who are enthusiastic about the new CRM system?
- Assign them to train the skeptical employees
- Implement strategies to increase their sense of ownership (correct)
- Discourage their enthusiasm to avoid overconfidence
- Provide no training, as they will figure it out themselves
What is one way to ensure new employees learn how to use the CRM system from the start?
What is one way to ensure new employees learn how to use the CRM system from the start?
- Include an introduction to the CRM system in the onboarding program (correct)
- Assign a mentor to guide them through the system
- Require them to complete a vendor-provided certification course
- Provide on-the-job training during their first week
Which of the following is NOT mentioned in the text as a method for providing CRM training?
Which of the following is NOT mentioned in the text as a method for providing CRM training?
What is a similarity between enthusiastic and skeptical employees regarding the CRM system?
What is a similarity between enthusiastic and skeptical employees regarding the CRM system?
What is the purpose of providing training to employees regarding the CRM system?
What is the purpose of providing training to employees regarding the CRM system?
Which of the following is NOT a responsibility of the project manager mentioned in the text?
Which of the following is NOT a responsibility of the project manager mentioned in the text?
Which type of employee is more likely to start using the CRM system right away?
Which type of employee is more likely to start using the CRM system right away?
What is the purpose of including an introduction to the CRM system in the onboarding program for new employees?
What is the purpose of including an introduction to the CRM system in the onboarding program for new employees?
Who is responsible for conducting CRM training if a trained staff member is assigned?
Who is responsible for conducting CRM training if a trained staff member is assigned?
