Podcast
Questions and Answers
What is technical support primarily known for?
What is technical support primarily known for?
- Customer service for technical products (correct)
- Marketing strategy
- Product development
- Product distribution
What is a common method for companies to reduce tech support costs?
What is a common method for companies to reduce tech support costs?
- Increasing product price
- Reducing product quality
- Increasing marketing budget
- Creating discussion boards for product users (correct)
Where do many organizations locate their technical support departments to reduce costs?
Where do many organizations locate their technical support departments to reduce costs?
- In the most technologically advanced countries
- In countries or regions with lower costs (correct)
- In their headquarters
- In countries with high living costs
Which company was one of the first to outsource their technical support and customer service departments to India in 2001?
Which company was one of the first to outsource their technical support and customer service departments to India in 2001?
What has been the trend with the use of technology in modern times?
What has been the trend with the use of technology in modern times?
What is the main objective of customer success?
What is the main objective of customer success?
What does the scope and level of effort for technical enablement refer to?
What does the scope and level of effort for technical enablement refer to?
What is another term for the process of enhancing customers' satisfaction while using a product or service?
What is another term for the process of enhancing customers' satisfaction while using a product or service?
What does Customer Success Management primarily focus on?
What does Customer Success Management primarily focus on?
What is the consequence of ensuring customers achieve their desired outcomes with the product or service?
What is the consequence of ensuring customers achieve their desired outcomes with the product or service?
