Technical Support and Customer Service Quiz

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What is technical support primarily known for?

Customer service for technical products (correct)

Marketing strategy

Product development

Product distribution

What is a common method for companies to reduce tech support costs?

Increasing product price

Reducing product quality

Increasing marketing budget

Creating discussion boards for product users (correct)

Where do many organizations locate their technical support departments to reduce costs?

In the most technologically advanced countries

In countries or regions with lower costs (correct)

In their headquarters

In countries with high living costs

Which company was one of the first to outsource their technical support and customer service departments to India in 2001?

Dell Signup and view all the answers

What has been the trend with the use of technology in modern times?

Increasing requirement for technical support Signup and view all the answers

What is the main objective of customer success?

To ensure customers achieve their desired outcomes Signup and view all the answers

What does the scope and level of effort for technical enablement refer to?

The range of effort from initial setup to enablement Signup and view all the answers

What is another term for the process of enhancing customers' satisfaction while using a product or service?

Client Advocacy Signup and view all the answers

What does Customer Success Management primarily focus on?

Implementing strategies that reduce customer churn and increase up-sell opportunities Signup and view all the answers

What is the consequence of ensuring customers achieve their desired outcomes with the product or service?

Improved customer lifetime value for the company Signup and view all the answers

Technical Support and Customer Service Quiz

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Questions and Answers

What is technical support primarily known for?

What is a common method for companies to reduce tech support costs?

Where do many organizations locate their technical support departments to reduce costs?

Which company was one of the first to outsource their technical support and customer service departments to India in 2001?

What has been the trend with the use of technology in modern times?

What is the main objective of customer success?

What does the scope and level of effort for technical enablement refer to?

What is another term for the process of enhancing customers' satisfaction while using a product or service?

What does Customer Success Management primarily focus on?

What is the consequence of ensuring customers achieve their desired outcomes with the product or service?

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