Questions and Answers
What is the term for the ability to identify potential customers and engage with them?
Prospecting
In the context of negotiation, what does successful negotiation involve?
Compromise on all sides
What is the term for one business selling to another business?
B2B
Which of the following is NOT part of the 5 C's of effective communication mentioned in the text?
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What is the term that describes a strong moral standard and consistent value system?
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Which trait involves building long-term relationships with customers through face-to-face interactions?
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What are the goals of customer service?
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How does selling impact private enterprise?
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Which trait is NOT associated with an effective salesperson?
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What is the primary goal of a sales transaction?
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Why is it important for a salesperson to have knowledge of the product, industry, and competition?
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What role does follow-up play in customer service?
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