Podcast
Questions and Answers
What is the term for the ability to identify potential customers and engage with them?
What is the term for the ability to identify potential customers and engage with them?
- Prospecting (correct)
- Perceptiveness
- Mirror client
- Personal selling
In the context of negotiation, what does successful negotiation involve?
In the context of negotiation, what does successful negotiation involve?
- Compromise on all sides (correct)
- Describing company products effectively
- Unspoken communication
- Mirroring the client
What is the term for one business selling to another business?
What is the term for one business selling to another business?
- Prospecting
- B2C
- B2B (correct)
- Personal selling
Which of the following is NOT part of the 5 C's of effective communication mentioned in the text?
Which of the following is NOT part of the 5 C's of effective communication mentioned in the text?
What is the term that describes a strong moral standard and consistent value system?
What is the term that describes a strong moral standard and consistent value system?
Which trait involves building long-term relationships with customers through face-to-face interactions?
Which trait involves building long-term relationships with customers through face-to-face interactions?
What are the goals of customer service?
What are the goals of customer service?
How does selling impact private enterprise?
How does selling impact private enterprise?
Which trait is NOT associated with an effective salesperson?
Which trait is NOT associated with an effective salesperson?
What is the primary goal of a sales transaction?
What is the primary goal of a sales transaction?
Why is it important for a salesperson to have knowledge of the product, industry, and competition?
Why is it important for a salesperson to have knowledge of the product, industry, and competition?
What role does follow-up play in customer service?
What role does follow-up play in customer service?
Flashcards are hidden until you start studying
