Operation Staff in Customer Service and Sales
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Questions and Answers

Which of the following is NOT a responsibility of the operation staff mentioned in the text?

  • Establishing relationships with potential customers
  • Building customer confidence (correct)
  • Achieving sales goals
  • Processing transactions accurately and efficiently

    • What is the main goal of the operation staff mentioned in the text?

  • To provide quality customer service
  • To establish relationships with potential customers
  • To process transactions accurately and efficiently
  • To achieve sales goals (correct)

    • What is one of the key factors that the operation staff should focus on while processing transactions?

  • Encouraging future potential customers
  • Providing quality customer service
  • Building customer confidence (correct)
  • Establishing relationships with potential customers

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