Sales Techniques and Customer Service
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Questions and Answers

What is the purpose of the 'Uncovering Needs' stage in the sales process?

  • To identify the customer's pain points and requirements (correct)
  • To provide a personalized solution to the customer
  • To gain agreement from the customer
  • To educate the customer about the product features

What is the 'Content Transfer Hub' in the context of the sales process?

  • A tool to personalize the solution for the customer
  • A platform to educate the customer about the product
  • A resource hub for sales representatives (correct)
  • A customer relationship management system

What is the ultimate goal of the 'Gaining Agreement' stage in the sales process?

  • To understand the customer's needs
  • To educate the customer about the product features
  • To provide a personalized solution to the customer
  • To finalize the sale and gain customer consent (correct)

What is the significance of the 'Warmly Welcome' stage in the sales process?

<p>To set a positive tone for the sales interaction (D)</p> Signup and view all the answers

What is the purpose of the 'Sincerely Thank' stage in the sales process?

<p>To show appreciation for the customer's business (D)</p> Signup and view all the answers

What is the primary objective of the 'WOW THEM' stage?

<p>To provide exceeding customer service (C)</p> Signup and view all the answers

What is the purpose of teaching customers how to send out referral links?

<p>To drive business (A)</p> Signup and view all the answers

Why is it necessary to show customers how to watch their hotspot or data usage?

<p>To help customers feel in control of their account (C)</p> Signup and view all the answers

What should sales representatives do after installing customers' accessories?

<p>Instruct customers to register their accessories after 24 hours (B)</p> Signup and view all the answers

Why is it important to ask customers for feedback during the 'Sincerely Thanks' stage?

<p>To gather customer feedback (D)</p> Signup and view all the answers

What is the purpose of setting up a call back for an expert to help customers log back into everything and switch their important items over?

<p>To save the sales representative time (D)</p> Signup and view all the answers

What is the main purpose of asking questions like 'What do you like to do with your phone?' and 'Do you have kids'?

<p>To figure out what type of phone they need (B)</p> Signup and view all the answers

What is the significance of adding an extra 30 for taxes when giving a quote to the customer?

<p>To ensure the customer is aware of the total cost (D)</p> Signup and view all the answers

What is included in the monthly payment according to the GTES training?

<p>Monthly rate plan, cricket protect, and PPP payment (D)</p> Signup and view all the answers

What is the purpose of asking 'How do you talk on the phone when you're driving'?

<p>To determine the customer's need for a hands-free device (A)</p> Signup and view all the answers

What is the result of giving the customer the wrong quote?

<p>The customer is expecting a different cost and may ruin the sale (C)</p> Signup and view all the answers

What is the main goal of the 'Gain Agreement' stage in the sales process?

<p>To close the sale and finalize the purchase (B)</p> Signup and view all the answers

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