Sales Techniques and Customer Service

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What is the purpose of the 'Uncovering Needs' stage in the sales process?

To identify the customer's pain points and requirements (correct)

To provide a personalized solution to the customer

To gain agreement from the customer

To educate the customer about the product features

What is the 'Content Transfer Hub' in the context of the sales process?

A tool to personalize the solution for the customer

A platform to educate the customer about the product

A resource hub for sales representatives (correct)

A customer relationship management system

What is the ultimate goal of the 'Gaining Agreement' stage in the sales process?

To understand the customer's needs

To educate the customer about the product features

To provide a personalized solution to the customer

To finalize the sale and gain customer consent (correct)

What is the significance of the 'Warmly Welcome' stage in the sales process?

To set a positive tone for the sales interaction (D) Signup and view all the answers

What is the purpose of the 'Sincerely Thank' stage in the sales process?

To show appreciation for the customer's business (D) Signup and view all the answers

What is the primary objective of the 'WOW THEM' stage?

To provide exceeding customer service (C) Signup and view all the answers

What is the purpose of teaching customers how to send out referral links?

To drive business (A) Signup and view all the answers

Why is it necessary to show customers how to watch their hotspot or data usage?

To help customers feel in control of their account (C) Signup and view all the answers

What should sales representatives do after installing customers' accessories?

Instruct customers to register their accessories after 24 hours (B) Signup and view all the answers

Why is it important to ask customers for feedback during the 'Sincerely Thanks' stage?

To gather customer feedback (D) Signup and view all the answers

What is the purpose of setting up a call back for an expert to help customers log back into everything and switch their important items over?

To save the sales representative time (D) Signup and view all the answers

What is the main purpose of asking questions like 'What do you like to do with your phone?' and 'Do you have kids'?

To figure out what type of phone they need (B) Signup and view all the answers

What is the significance of adding an extra 30 for taxes when giving a quote to the customer?

To ensure the customer is aware of the total cost (D) Signup and view all the answers

What is included in the monthly payment according to the GTES training?

Monthly rate plan, cricket protect, and PPP payment (D) Signup and view all the answers

What is the purpose of asking 'How do you talk on the phone when you're driving'?

To determine the customer's need for a hands-free device (A) Signup and view all the answers

What is the result of giving the customer the wrong quote?

The customer is expecting a different cost and may ruin the sale (C) Signup and view all the answers

What is the main goal of the 'Gain Agreement' stage in the sales process?

To close the sale and finalize the purchase (B) Signup and view all the answers

Sales Techniques and Customer Service

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