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Understanding Crisis Management

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Questions and Answers

What is the common feature of a crisis according to most definitions?

Sense of loss of control (correct)

Long decision time

Stable and unchanging situation

Lack of specific threats

What is the primary goal of Crisis Management?

To prolong the crisis period

To shift the blame to external factors

To assess, understand, and cope with serious situations (correct)

To ignore the consequences of the crisis

What type of event can be defined as a crisis?

Planned event with undesirable consequences

Unplanned event with desirable consequences

Planned and desirable event

Unplanned event with undesirable consequences (correct)

What is the first stage of Mitroff’s Stages of Crisis Management Model?

Avoiding crisis Signup and view all the answers

What does the media demand in a crisis?

Accuracy, simplicity, and comments from highest authority Signup and view all the answers

What is the key to handling a crisis effectively, according to the text?

Building credibility and confidence by accepting responsibility and being clear in communications Signup and view all the answers

What should leaders do during a crisis according to the text?

Take advantage of the crisis to make long-term changes Signup and view all the answers

What is a recommended action in crisis management according to the text?

Go beyond community<code>s and victim</code>s expectations Signup and view all the answers

What is emphasized as important in handling adverse situations in crisis management?

Managing adverse situations quickly Signup and view all the answers

What is the crisis life cycle?

Awareness, Evaluation, Decision, Action, Containment, Recovery, Improvement, Learning Signup and view all the answers