Understanding Crisis Management
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Questions and Answers

What is the common feature of a crisis according to most definitions?

  • Sense of loss of control (correct)
  • Long decision time
  • Stable and unchanging situation
  • Lack of specific threats

What is the primary goal of Crisis Management?

  • To prolong the crisis period
  • To shift the blame to external factors
  • To assess, understand, and cope with serious situations (correct)
  • To ignore the consequences of the crisis

What type of event can be defined as a crisis?

  • Planned event with undesirable consequences
  • Unplanned event with desirable consequences
  • Planned and desirable event
  • Unplanned event with undesirable consequences (correct)

What is the first stage of Mitroff’s Stages of Crisis Management Model?

<p>Avoiding crisis (A)</p> Signup and view all the answers

What does the media demand in a crisis?

<p>Accuracy, simplicity, and comments from highest authority (C)</p> Signup and view all the answers

What is the key to handling a crisis effectively, according to the text?

<p>Building credibility and confidence by accepting responsibility and being clear in communications (C)</p> Signup and view all the answers

What should leaders do during a crisis according to the text?

<p>Take advantage of the crisis to make long-term changes (D)</p> Signup and view all the answers

What is a recommended action in crisis management according to the text?

<p>Go beyond community<code>s and victim</code>s expectations (C)</p> Signup and view all the answers

What is emphasized as important in handling adverse situations in crisis management?

<p>Managing adverse situations quickly (C)</p> Signup and view all the answers

What is the crisis life cycle?

<p>Awareness, Evaluation, Decision, Action, Containment, Recovery, Improvement, Learning (C)</p> Signup and view all the answers

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