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Understanding Control in Management

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Questions and Answers

What is the purpose of control?

To monitor activities as they happen

To correct past mistakes

To provide feedback on employee performance

To ensure activities are completed as planned (correct)

Which of the following statements about controlling is true?

Controlling focuses only on past performance

Controlling is a one-time process

Controlling is unrelated to organizational goals

Controlling is a continuous process (correct)

Why is control important in an organization?

To ensure goals and plans are on target (correct)

To micromanage employees' tasks

To protect the workplace from external disruptions

To empower employees with decision-making authority

When does the control process begin?

With the establishment of performance objectives (B) Signup and view all the answers

Which statement best describes the concept of controlling?

It focuses on future performance and corrective action if needed (D) Signup and view all the answers

What makes a controlling system integrated according to the text?

It is coordinated and integrated as a system (C) Signup and view all the answers

What is the purpose of feedforward control?

To prevent anticipated problems before they occur (D) Signup and view all the answers

Which type of control involves direct supervision and management by walking around?

Concurrent control (B) Signup and view all the answers

What is the main focus of operational control?

Concern with action or performance (C) Signup and view all the answers

Which form of control provides managers with information on their planning effectiveness?

Feedback control (C) Signup and view all the answers

What is the aim of feedback control?

Provide corrective action after a problem has occurred (D) Signup and view all the answers

Which type of control enhances employee motivation by providing information on performance?

Feedback control (A) Signup and view all the answers

What are the two types of standards mentioned in the text?

Output and Input Standards (B) Signup and view all the answers

What are the control criteria for measuring employee performance according to the text?

Satisfaction, Turnover, Absenteeism (A) Signup and view all the answers

How is the significance of variation from the standard determined?

Based on acceptable range and size/direction of variation (A) Signup and view all the answers

What action should be taken if a deviation from the standard is judged insignificant?

Do nothing (D) Signup and view all the answers

When taking corrective action to correct a problem, what should be done first according to the text?

Locate and correct the source of deviation (D) Signup and view all the answers

What is the purpose of revising the standard according to the text?

To uphold the validity of the standard (D) Signup and view all the answers