part 1
10 Questions
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part 1

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@MonumentalGrace3717

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Questions and Answers

If you dump your mobile service provider after three billing errors in a row, you ended your loyalty because of a ________.

  • competition
  • service encounter failure
  • core service failure (correct)
  • convenience
  • Which level of the company has responsibility for deciding which businesses to start or eliminate?

  • Strategic business units
  • Divisional headquarters
  • Product line departments
  • Corporate headquarters (correct)
  • A company has developed the prototype of a mobile phone that it plans to launch in the next few months. The phone comes equipped with the most advanced technological features. As part of its marketing research efforts, the company allows customers to examine and use the prototype and also gathers feedback regarding product features and price. The results of this research show that customers are willing to pay at least 5000 NOK, considering the phone's various features. As such, the company has discovered customers' ________.

  • typical price
  • expected future price
  • upper-bound price
  • lower-bound price (correct)
  • Which of these is NOT a characteristic of a company with a high degree of customer-centricity?

    <p>Hierarchical organization</p> Signup and view all the answers

    If a digital coupon pops up on your mobile phone when you arrive on site at a retail location, what promotional technique is the retailer using?

    <p>Geofencing</p> Signup and view all the answers

    Which purchasing scenario is both the greatest opportunity and the greatest challenge for business marketers?

    <p>New buy</p> Signup and view all the answers

    Nike's decision to prominently feature former San Francisco 49ers quarterback Colin Kaepernick in support of his stance against police killings of Black Americans was an example of ________.

    <p>brand activism</p> Signup and view all the answers

    A company website is an example of ________.

    <p>owned media</p> Signup and view all the answers

    When American Airlines decided to review new ideas aimed at first-class passengers on long flights, like an ultra high-speed Wi-Fi service and 124 channels of high-definition satellite cable TV, their first step in the marketing research process was to ________.

    <p>define the problem</p> Signup and view all the answers

    ________ is the number of different persons or households exposed to a particular media schedule at least once during a specified time period.

    <p>Reach</p> Signup and view all the answers

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