Podcast
Questions and Answers
What must you do if your contact details change to ensure the security of your information?
What must you do if your contact details change to ensure the security of your information?
- Neglect reporting any changes
- Wait for a scheduled update
- Update your details promptly (correct)
- Inform Customer Services as soon as possible
What could happen if you do not provide a valid mobile number for your account?
What could happen if you do not provide a valid mobile number for your account?
- All your payments will be declined
- Your account will be temporarily suspended
- You will not receive marketing offers
- You may face restrictions on online transactions (correct)
In the event of a dispute with a merchant, what is your responsibility?
In the event of a dispute with a merchant, what is your responsibility?
- Report the merchant to authorities
- Settle the dispute directly with the merchant (correct)
- Request assistance from OnePay customer service
- Contact your bank for a refund
What should you do if your Card is lost or stolen?
What should you do if your Card is lost or stolen?
What does the Privacy Notice indicate about how Personal Data is handled?
What does the Privacy Notice indicate about how Personal Data is handled?
What could trigger a request for additional information about your OnePay account?
What could trigger a request for additional information about your OnePay account?
You should report your lost or stolen card via which method?
You should report your lost or stolen card via which method?
Which of the following best describes the responsibility of OnePay regarding the goods purchased with your account?
Which of the following best describes the responsibility of OnePay regarding the goods purchased with your account?
What does the term 'Activation' refer to in this Agreement?
What does the term 'Activation' refer to in this Agreement?
Which of the following describes 'Available Funds'?
Which of the following describes 'Available Funds'?
What does the term 'Chargeback' mean?
What does the term 'Chargeback' mean?
Which day qualifies as a 'Business Day' under this Agreement?
Which day qualifies as a 'Business Day' under this Agreement?
What is required during the customer due diligence measures (CDD)?
What is required during the customer due diligence measures (CDD)?
What does the Agreement entail for a user's rights and obligations?
What does the Agreement entail for a user's rights and obligations?
In what manner can a user manage their OnePay Account?
In what manner can a user manage their OnePay Account?
How can users accept the terms and conditions of the Agreement?
How can users accept the terms and conditions of the Agreement?
What is required for a successful chargeback to be attempted?
What is required for a successful chargeback to be attempted?
What happens if a disputed transaction is found to have been authorized by you?
What happens if a disputed transaction is found to have been authorized by you?
How much notice is typically required before changes to the agreement take effect?
How much notice is typically required before changes to the agreement take effect?
What discretion is given regarding chargeback administration fees?
What discretion is given regarding chargeback administration fees?
When might immediate changes be introduced without prior notification?
When might immediate changes be introduced without prior notification?
What must you do before the chargeback process is initiated?
What must you do before the chargeback process is initiated?
What is the reason for not providing 2 months’ notice for changes in certain situations?
What is the reason for not providing 2 months’ notice for changes in certain situations?
What should you expect if a chargeback is not successful?
What should you expect if a chargeback is not successful?
Study Notes
Chargebacks
- Chargebacks may be raised at the discretion of the service provider if deemed appropriate, but success is not guaranteed.
- An administration fee may apply for initiating a chargeback, information on fees will be provided prior to starting the process.
- Details regarding timeframes for Mastercard adjudication and follow-up communication will be given.
Refunds & Disputed Transactions
- If a refund is issued for a disputed transaction and later proven to be authorized, the refunded amount will be deducted from the account.
- Any fees or charges owed will be recharged to the account if the transaction is confirmed as valid.
Agreement Changes
- Changes in favor of the customer, such as lowered fees, will be communicated promptly.
- New features or services can be introduced immediately without altering existing terms, but customers will receive notice before usage.
- Any significant changes require at least 2 months’ written notice unless legally mandated otherwise; in such cases, customers will receive as much notice as possible.
Customer Responsibilities
- Promptly update contact details to maintain security and receive important notifications regarding the agreement.
- Lack of a valid mobile number may hinder online transaction processes, including identity verification through one-time passcodes.
Data Protection
- Personal data collected will be handled according to applicable laws and the company’s Privacy Notice.
Merchant Disputes
- Customers are responsible for resolving disputes with merchants regarding purchases made via the OnePay account.
- The service provider is not liable for the quality, safety, or legality of purchased goods and cannot halt transactions once processed.
Communication Protocols
- Customers must contact Customer Services for inquiries related to their OnePay accounts.
- Lost or stolen cards must be reported immediately using the dedicated contact number or online portal.
Essential Terms
- Agreement establishment occurs upon submission of the application form and usage of the OnePay account.
- Key definitions include “Activation,” “Agreement,” “App,” “Available Funds,” “Business Day,” and “Card” to clarify terms of use.
- Customer due diligence (CDD) measures are mandated to comply with anti-money laundering regulations.
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Description
This quiz covers the process of raising a chargeback, including eligibility and the potential for administrative fees. Gain insight into the factors affecting the success of a chargeback and learn how financial institutions handle disputes. Perfect for those looking to understand transaction disputes better.
