Understanding Nomad Internet’s Chargeback Policy: How We Can Help Resolve Billing Issues
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Questions and Answers

What consequence may arise from filing a chargeback in relation to future services with Nomad Internet?

  • It may enhance your purchasing ability.
  • It may adversely affect your ability to purchase service. (correct)
  • It will guarantee a refund for services.
  • It could result in immediate account suspension.

    • What happens if a modem is not returned after service cancellation?

  • You will receive a refund for the rental fees.
  • There will be no action taken if the modem is not returned.
  • You may incur extra charges for rental fees or full modem replacement. (correct)
  • The account will be automatically closed.

    • What could potentially happen if a modem is not returned and a chargeback is filed?

  • The account may be sent to collections. (correct)
  • The situation will be ignored by the company.
  • You will be exempt from all charges.
  • Nomad Internet will cancel the subscription without any fees.

    • Which of the following is NOT a reason for billing collections mentioned?

    <p>Extra charges for customer support inquiries.</p> Signup and view all the answers

    What is the recommended approach when faced with billing issues according to the content?

    <p>Contact customer support before considering a chargeback.</p> Signup and view all the answers

    What is the primary benefit of contacting customer service before filing a chargeback?

    <p>It can resolve the issue more quickly than a chargeback.</p> Signup and view all the answers

    What type of fee is incurred when a chargeback is filed?

    <p>A $25 fee per chargeback instance.</p> Signup and view all the answers

    Which document is NOT mentioned as evidence that will be provided in case of a chargeback?

    <p>Payment history over the last year.</p> Signup and view all the answers

    What misunderstanding is likely to be resolved through direct communication with customer service?

    <p>Addressing simple billing errors or discrepancies.</p> Signup and view all the answers

    What potential complication arises from filing a chargeback?

    <p>Incur additional fees for the dispute.</p> Signup and view all the answers

    What assurance does contacting customer service first provide to the user?

    <p>Open communication regarding the issue.</p> Signup and view all the answers

    What service does Nomad Internet aim to prioritize according to their policy?

    <p>Providing the best customer experience.</p> Signup and view all the answers

    What could be a likely outcome if the user initiates a chargeback without contacting Nomad Internet first?

    <p>Additional complications and delays.</p> Signup and view all the answers

    Study Notes

    Nomad Internet Billing Policy

    • Contact Nomad Internet First: Before filing a chargeback, contact customer service to resolve billing disputes. This is faster and avoids additional fees.
    • Faster Resolution: Direct contact often resolves issues quicker than the chargeback process, which can be lengthy.
    • Open Communication: Direct communication lets both parties understand the issue better and reach a satisfactory solution.
    • Avoid Additional Fees: Filing a chargeback incurs a $25 fee per instance, which can be avoided by resolving the issue directly.

    Chargeback Process

    • Evidence Provided: If a chargeback is filed, Nomad Internet provides evidence to the payment processor, including communications, shipping information, data usage reports, and subscription records.
    • Chargeback Fee: Each chargeback incurs a $25 fee to cover associated payment processor costs.
    • Future Service Impact: Unresolved disputes may prevent future service purchases from Nomad Internet.

    Modem Return Policy

    • Required Return: Returning the modem after canceling or charging back is necessary.
    • Rental Fees: Unreturned modems result in continued rental fees or full replacement costs.
    • Account Collections: Non-returned modems and chargebacks might lead to account collection for unpaid subscription fees, modem charges, dispute fees and collection fees.

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