Understanding Business Memos

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Questions and Answers

An ethos advertisement plays off the consumer's respect for a given ______.

spokesperson

Through respect, the spokesperson appears convincing, authoritative, and ______.

trustworthy

Famous people enjoy a high ______ in our society.

status

The 'Plain Folks' technique involves imagery of ______, ordinary people.

<p>everyday</p> Signup and view all the answers

Pathos is a persuasive technique that tries to convince an audience through ______.

<p>emotions</p> Signup and view all the answers

Examples of pathos in advertising include a devastated ______ or a love story.

<p>family</p> Signup and view all the answers

Pathos appeals to an audience's basic emotions like joy, fear, and ______.

<p>envy</p> Signup and view all the answers

Positive words conjure feelings of love, excitement, and ______.

<p>wonder</p> Signup and view all the answers

Visual rhetoric is a branch of rhetorical studies concerned with the persuasive use of ______.

<p>images</p> Signup and view all the answers

Advertising constitutes a dominant genre of visual ______.

<p>rhetoric</p> Signup and view all the answers

Advertisers use ______ to evoke specific emotions in the audience.

<p>pathos</p> Signup and view all the answers

______, pathos, and logos are the three categories of persuasive advertising techniques.

<p>Ethos</p> Signup and view all the answers

Ethos is the persuasive technique that appeals to an audience by highlighting ______.

<p>credibility</p> Signup and view all the answers

Good persuasive advertising technique is when you balance all three ______.

<p>appeals</p> Signup and view all the answers

Logos puts logic into play by using evidence and ______.

<p>facts</p> Signup and view all the answers

When an esteemed public figure endorses a product, it validates it to the end ______.

<p>consumer</p> Signup and view all the answers

The tone is usually very important in memo writing because it will determine the attitude that the ______ will have towards your memo.

<p>recipients</p> Signup and view all the answers

The classification of reports includes informal reports and ______.

<p>formal reports</p> Signup and view all the answers

The types of technical reports include technical-background report, ______, and feasibility reports.

<p>instructions</p> Signup and view all the answers

One of the fundamental principles of report writing is to be ______.

<p>relevant</p> Signup and view all the answers

A report must be organized in a ______ and formulaic format.

<p>logical</p> Signup and view all the answers

The accuracy principle means that the content of a report represents what it ______ it does.

<p>claims</p> Signup and view all the answers

An amount reported as wages expense should actually be the amount of wages expense for the ______.

<p>period</p> Signup and view all the answers

A report must be well researched and contain ______ information.

<p>factual</p> Signup and view all the answers

You'll want to deliver your most critical information ______, and then use subsequent paragraphs as opportunities to dive into more detail.

<p>upfront</p> Signup and view all the answers

In the second paragraph, you'll want to provide ______ or supporting evidence.

<p>context</p> Signup and view all the answers

If you're informing staff of ______ to the building, you might say, 'I'd appreciate your cooperation during this time.'

<p>upcoming construction</p> Signup and view all the answers

A memo is usually used to address very ______ matters.

<p>critical</p> Signup and view all the answers

Make it as ______ as possible - the memo should not be lengthy.

<p>short</p> Signup and view all the answers

You should not use ______ language while writing your memo because the readers may end up missing important points.

<p>complex</p> Signup and view all the answers

Most people would want to go through it with the shortest time possible but acquire all the ______.

<p>information</p> Signup and view all the answers

It's helpful to include how you hope they'll handle the ______ and whether you expect them to do something in response to the memo.

<p>news</p> Signup and view all the answers

Bandwagon advertising creates the impression that using a certain product will put you on the 'winning ______'.

<p>team</p> Signup and view all the answers

Logos is often called 'the logical ______'.

<p>appeal</p> Signup and view all the answers

Statistics, facts, charts, and graphs are commonly used in advertisements to employ ______.

<p>logos</p> Signup and view all the answers

A rhetorical analysis requires you to influence what others ______.

<p>think</p> Signup and view all the answers

When writing a rhetorical analysis, it's essential to ask what ______ the advertisement serves.

<p>purpose</p> Signup and view all the answers

The intended ______ of an ad is crucial for understanding its impact.

<p>audience</p> Signup and view all the answers

In analyzing an ad, you should consider what specific ______ are present.

<p>images</p> Signup and view all the answers

An advertisement may promote a certain ______ that reflects societal norms.

<p>lifestyle</p> Signup and view all the answers

You have to write the remaining part of the introduction to bring the reader up to speed with the topic under ______.

<p>discussion</p> Signup and view all the answers

It is necessary to provide ______ for the text under analysis in a rhetorical analysis essay.

<p>context</p> Signup and view all the answers

Ethos refers to a persuasive strategy used by an author to illustrate their reliability, ______, and credibility.

<p>trustfulness</p> Signup and view all the answers

In analyzing a rhetorical analysis essay, you need to provide specific examples of ______ to illustrate how the author builds trust.

<p>ethos</p> Signup and view all the answers

Pathos is a rhetorical appeal that engages the ______ and emotions of the audience.

<p>values</p> Signup and view all the answers

The author may share personal anecdotes to evoke ______ in the audience.

<p>emotions</p> Signup and view all the answers

Logos refers to an appeal to the audience's need for logical ______ of ideas.

<p>sequencing</p> Signup and view all the answers

Using reliable resources is crucial when making reasonable and supportable ______.

<p>claims</p> Signup and view all the answers

Flashcards

Opening Paragraph of a Memo

The first paragraph of a memo should present the most crucial information in a clear and concise manner.

Supporting Paragraphs in a Memo

Subsequent paragraphs in a memo provide additional details, context, or supporting evidence for the information presented in the opening paragraph.

Closing Paragraph of a Memo

The final paragraph of a memo should include a specific request or call to action for the reader, or explain the desired response to the memo.

Memo

A memo is a written communication used to convey information within an organization, often addressing critical matters.

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Conciseness in Memos

A memo should be concise and easy to read, avoiding lengthy explanations or unnecessary details.

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Simple Language in Memos

Memos should use simple and clear language, avoiding complex vocabulary or jargon.

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Clarity in Memos

The memo should clearly convey the intent and purpose of the communication to ensure the message is understood accurately.

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Importance of Memos

Memos are often employed to address crucial issues and therefore require careful attention to ensure the information is transmitted without distortion.

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Technical-background Report

A technical report that provides details about a subject, often focusing on how something works or a process is completed.

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Instruction Report

A report that outlines the steps needed to accomplish a task or procedure.

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Feasibility Report

A type of report that analyzes the pros and cons of a specific idea or plan.

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Primary Research Report

A report that presents the findings of research, including data analysis and interpretations.

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Technical Specifications Report

A report that outlines the precise specifications for a product, system, or process.

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Accuracy in Reporting

Reports should convey accurate and reliable information, free from errors.

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Consistency in Reporting

Reports should present consistent information throughout, ensuring uniformity in presentation.

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Relevance in Reporting

Reports should be relevant to the target audience and address their specific needs or interests.

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What is visual rhetoric?

Visual rhetoric is the art of using images to persuade an audience. It's like written rhetoric, but instead of words, it uses pictures, visuals, and other elements to convey a message.

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How is visual rhetoric used in advertising?

Advertising is often considered a dominant form of visual rhetoric. It uses visuals, language, and other elements to try and convince you to buy a product or service. They often highlight gender roles to target specific groups.

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What are ethos, pathos, and logos?

Ethos, pathos, and logos are three key persuasive tools used in advertising. Ethos appeals to the credibility of the speaker, pathos evokes emotions, and logos uses logic and facts.

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What is ethos in advertising?

Ethos builds trust and credibility by showcasing the speaker's expertise or reputation. It's like getting a recommendation from someone you admire.

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What is pathos in advertising?

Pathos uses emotions to connect with the audience. It might make you feel happy, sad, or nostalgic to create an emotional bond with the product.

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What is logos in advertising?

Logos uses logical arguments and evidence to reason with the audience. It might present facts, statistics, or comparisons to prove its point.

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Why is balancing ethos, pathos, and logos important?

Balancing ethos, pathos, and logos is crucial for effective advertising. This means using all three techniques to appeal to reason, emotion, and trust.

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Can ads focus on just one technique?

Sometimes ads focus heavily on one technique, like emphasizing the speaker's expertise (ethos) or playing on your emotions (pathos). This allows the ad to make a strong impact in one specific way.

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Ethos in advertising

A persuasive technique that uses credibility and authority to convince an audience. It often relies on trusted figures like celebrities or experts.

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Plain folks technique

Using ordinary people or relatable figures to connect with the audience and make a product seem more approachable and familiar.

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Pathos in advertising

A persuasive advertising technique that focuses on appealing to the audience's emotions, such as joy, fear, or sadness.

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Logos in advertising

A persuasive technique that uses logic, reason, and evidence to support an argument or point of view.

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Pathos through language

The use of emotionally charged language, imagery, and music to evoke strong feelings in the audience.

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Celebrity endorsements

The use of celebrities or experts to endorse a product or service.

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Fear appeal

A persuasive technique that uses fear, uncertainty, or doubt to motivate the audience to take action.

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Aspirational advertising

Ads that appeal to an audience's desire for success, happiness, or belonging.

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Context of an Advertisement

The context surrounding the advertisement, which can include the target audience, the product or service being advertised, and the cultural and historical background.

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Thesis of an Advertisement

The central claim or argument the advertisement is trying to make about the product or service.

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Evidence in Advertising

Specific examples from the advertisement that support the thesis, including images, text, and design elements.

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Analyzing Rhetorical Appeals

Analyzing the effectiveness of the advertisement's rhetorical appeals (ethos, pathos, logos) in persuading the audience.

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Conclusion of a Rhetorical Analysis

The overall conclusion drawn about the advertisement's effectiveness in achieving its persuasive goals.

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Logos: What is it?

A persuasive technique that uses logic and reason to convince an audience. It often uses facts, statistics, charts, and graphs to make a product or idea seem more reasonable.

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Bandwagon Advertising: What is it?

A type of advertising that tries to convince people that using a particular product will make them part of a successful or popular group. It plays on people's fear of being left out.

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Rhetorical Analysis: What is it?

The act of analyzing a piece of writing or visual media to understand how it works and how it tries to persuade its audience.

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Audience: What to consider in a Rhetorical Analysis

The intended audience for an advertisement. Consider who the advertiser is trying to reach and what their needs and desires are.

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Purpose: What to consider in a Rhetorical Analysis

The purpose of an advertisement. What is the message trying to achieve? What is the advertiser trying to sell or promote?

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Images and Language: What to consider in a Rhetorical Analysis

The specific images, words, phrases, or other elements used in an advertisement to convey its message. How are they used to create a specific effect?

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People in Ads: What to consider in a Rhetorical Analysis

The way people are depicted in an advertisement, including any stereotypes. What are the messages about gender, race, or social status?

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Lifestyle: What to consider in a Rhetorical Analysis

The lifestyle being promoted by an advertisement. What kind of life is the advertiser trying to sell? Are there hidden messages about success, happiness, or belonging?

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Study Notes

  • A memorandum is a concise notice, often written by management, announcing changes or policies within an organization.
  • Memos can also be used in business contexts to confirm receipt of goods.
  • A memo has a simple format including sections for 'To', 'From', 'Date', 'Subject', and the body of the message.
  • Memos are used for internal communication within organizations, typically to a large group.
  • Memos differ from emails as they are generally used for more formal internal communications.
  • Memos should be concise, clear, and to-the-point.
  • Critical information should be presented upfront, followed by detailed information in subsequent paragraphs.
  • The writer should tailor the tone and language of the memo to the audience.
  • A memo should be well-structured with a clear heading, date, a title, and the body.
  • The body of a memo should be concise and well-organized including use of lists and subheadings if required.
  • The content should be double-spaced to improve clarity.
  • The title of the memo should be clear and concise specifying the topic of the memo.
  • Memos should be formatted consistently, with the date, and recipient address aligned to the left side of the page.
  • Use simple language that is easy for all readers to understand.
  • To ensure clarity avoid using complex sentence structures and language.
  • Use specific examples wherever possible.
  • Avoid unnecessary adjectives, flowery language or overly complex vocabulary that could obscure the core message.
  • The date, title and recipient(s) should be clearly identified.
  • Summarize points and state the need for action to conclude the memo.
  • Different types of memos include: Request memos, confirmation memos, and suggestive memos. Each serves a different function in communication.
  • Memos should summarize key ideas and clearly state the next steps expected from the recipient.
  • Crucial information should be presented in a straightforward manner.
  • A good memo writer considers the audience and their needs.
  • It is essential that errors in grammar or spelling are avoided.
  • Visual elements within the memo should be clearly and functionally laid out, not distracting to the reader.
  • Memo writers should pay close attention to the details of the memo and verify that the content is accurate.
  • Different types of technical reports exist, including feasibility, recommendation, evaluation, primary research, report length proposals, business prospectus, technical specifications reports.

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