30 Questions
What does accuracy in a business communication refer to?
Having no spelling, grammar, or punctuation errors
What does the term 'cc' typically indicate in a memo?
People who should receive a copy but are not addressed in the memo
Which of the following is NOT a quality of a good business letter?
Use of complex jargon to impress the reader
What is the primary purpose of a memo?
Provide necessary information to make informed decisions
Which of the following is a quality of a good memo?
Includes only relevant and necessary information
How should the language in a well-written memo be described?
Clear and straightforward to avoid confusion
What is the main purpose of the text?
To provide tips for effective business writing
Which of the following is NOT recommended for effective business writing?
Shortening words too much (e.g., 'pls', 'bfr')
What is the importance of proper punctuation in business writing, according to the text?
It ensures clarity and professionalism
Which of the following is NOT mentioned as a tip for effective business writing in the text?
Avoid using shortened words
What is the main piece of advice given in the 'BE POLITE' section of the text?
Both a and c
What is the overall tone of the text?
Formal and instructive
How many parts are typically included in a well-organised business letter?
7
What is the purpose of using polite language in an email according to the text?
To prevent tonal misinterpretation
Which of the following is NOT typically included in the structure of a memo?
Signature block
In business writing, what is 'jargon' defined as?
A shorthand used within a profession to communicate
Which part is typically included in both an email and a memo structure?
Sender's email address
Why should a business email be written in a format that is instantly recognisable according to the text?
To ensure understanding for the readers
What is the main purpose of a good memo?
To state its main objective clearly
Which of the following is NOT listed as an example of the purpose of writing emails?
Sending messages through computer networks
What is a common mistake to avoid when writing emails, according to the text?
Sending lengthy emails with too much information
What should a good email focus on?
Being intention-focused and concentrating on goals
When writing emails, why is it important to avoid rambling?
To ensure the message is clear and concise
What is one quality of a good email, as mentioned in the text?
Concentrating on writing short emails with essential information
What is Goodwill in an accounting perspective?
An intangible asset accounting for excess purchase price of another company
Which aspect is NOT part of a typical goodwill letter?
Acknowledgment of errors
What should the tone of goodwill communication ideally be?
Optimistic and Sincere
How should goodwill communication be in terms of being spontaneous?
Spontaneous and not rehearsed
What is a key aspect of maintaining a 'You-Attitude' in communication?
'You' should not be used in delivering bad news
Which term best describes the language to be used in maintaining goodwill communication?
Sincere language treating all people equally
Study Notes
Goodwill in Accounting
- Goodwill is an intangible asset that accounts for the excess purchase price of another company.
- Items included in goodwill are proprietary or intellectual property and brand recognition.
Goodwill Letter
- A typical goodwill letter consists of polite and complimentary clauses.
- Examples of clauses include:
- Thank you
- Apologizing for mistakes
- Congratulating
- Appreciating
Implementing Goodwill
- Attitude: Five S's
- Tone: Should be concise, to the point, and selfless
- Short: Should be brief and not vague
- Sincere: Should not come across as insincere or fake
- Spontaneous: Should not be rehearsed or scripted
Tone in Writing
- Types of tone:
- Formal
- Informal
- Optimistic
- Pessimistic
- Sad
- Joyful
- Hypocritical
- Use nondiscriminatory language that treats all people equally
- Avoid words and phrases that imply gender
You-Attitude
- Avoid using the word "you" when delivering bad news
- Makes the message easier and clearer
Accuracy
- Refers to the absence of grammar, spelling, or punctuation errors
- Communication should be directed
Qualities of a Good Business Letter
- Courteous
- Does not imply slang or offensive language
Memo
- A written message or information from one person or department to another in the same business
- Often written from one to all perspective
- "CC" stands for carbon copy, indicating people who should receive a copy
Purpose of Memo
- Address a problem
- Offer suggestions
- Report or record an agreement
- Provide feedback
Qualities of a Good Memo
- Easy to understand
- Necessary and sufficient information
- Clear language
- Relevance: Only includes information directly relevant to the subject
- Completeness: Contains all essential information
Tips for Effective Business Writing
- Check writing before sending
- Check spelling and punctuation
- Review writing for any overlooked mistakes
- Avoid shortening words too much
- Make sure to answer all questions fully and provide complete information
Being Polite in Business Writing
- Address the recipient appropriately
- Avoid negative language
- Frame feedback or criticism in a constructive and positive manner
- Well-organised
- Polite and tone-appropriate language
Structure of Business Letters, Memos, and Emails
- Business Letter: 7 parts (sender's email address, date, recipient's email address, salutation, subject, complimentary closing, signature block)
- Memo: 3 parts (heading, body, conclusion)
- Email: 7 parts (greetings, opening sentence, introduction, body, conclusion, sender's email address, recipient's email address, sign-off)
Etiquettes in Business Writing
- Avoid jargon
- Clear purpose statement: A good memo clearly states its main objective or purpose in the introductory section
- Definition of email: A form of communication that sends messages through computer networks using electronic devices
Purpose of Writing Emails
- Communicating with professors or supervisors
- Contacting friends
- Applying for internships, jobs, and scholarships
Qualities of a Good Email
- Concise
- Intention-focused: Focus on the goals and what you want to say
Test your knowledge on accuracy, qualities of good business letters, and memos in business communication. Learn about the importance of grammar, professionalism, and clarity in written messages.
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