30 Questions
What type of system supports operational level employees?
Transaction processing systems
Which type of system supports managers in decision-making?
Decision-support systems
What are the four major applications of enterprise systems?
Supply chain management, customer relationship management, knowledge management
In which type of system is data exchanged between different systems?
Transaction processing systems
Which type of system supports executives in strategic decision-making?
Executive support systems
What do enterprise applications automate?
Processes that span multiple business functions and levels
What is the primary focus of 'command and control' organizations?
Exerting authority over lower-level employees
Which of the following is NOT a category of collaborative software tools mentioned in the text?
Content management systems
What is one benefit of using videoconferencing technologies for collaboration?
Improved communication among remote teams
Which technology helps in synchronous collaboration where users can edit a document simultaneously?
Wiki
What is the purpose of a virtual meeting system like telepresence?
Enhancing real-time collaboration among geographically dispersed teams
How do social networking platforms contribute to collaboration and teamwork?
By facilitating connections and knowledge sharing among employees
How does information technology enhance business processes?
By fostering innovation and improving performance
Which department is responsible for assembling the product according to the text?
Manufacturing and production
What is the role of finance and accounting in business processes?
Creating financial statements
Which function involves fulfilling a customer order as depicted in the text?
Sales, accounting, and manufacturing functions
How are business processes described in the text?
Workflows of material, information, knowledge
What are examples of functional business processes?
Manufacturing and production, sales and marketing, finance and accounting, human resources
What is the main purpose of transaction processing systems?
To perform and record daily routine transactions
Which level do transaction processing systems primarily serve?
Operational level
What kind of information do Transaction Processing Systems provide to managers?
Predefined, structured data for daily operations
What are examples of transaction processing systems tasks?
Monitoring status of operations
What kind of transactions do Payroll TPS capture?
Daily routine transactions
What are the outputs of a Payroll TPS system?
Online and hard-copy reports for management and employee paychecks
What is the formal organizational unit responsible for information technology services within a business?
Information systems department
Who is often in charge of the information systems department within a business?
Chief information officer (CIO)
Which position is responsible for managing the security aspects of information systems within a business?
Chief privacy officer (CPO)
Who are the representatives of other departments for whom applications are developed?
End users
What does IT Governance involve?
Decision rights and accountability
Which position is NOT typically a senior position within the information systems department?
Systems analysts
This quiz covers the different types of information systems, including transaction processing systems, in the context of global e-business and collaboration. It also includes examples such as digital dashboards for monitoring financial performance.
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