Types of Information Systems in Global E-Business
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Questions and Answers

What type of system supports operational level employees?

  • Management information systems
  • Transaction processing systems (correct)
  • Decision-support systems
  • Executive support systems

    • Which type of system supports managers in decision-making?

  • Executive support systems
  • Decision-support systems (correct)
  • Management information systems
  • Transaction processing systems

    • What are the four major applications of enterprise systems?

  • Supply chain management, customer relationship management, knowledge management (correct)
  • Inventory management, payroll, performance appraisal, production planning
  • Marketing, sales, finance, human resources
  • Executive support, decision-making, operational control, data analysis

    • In which type of system is data exchanged between different systems?

    <p>Transaction processing systems</p> Signup and view all the answers

    Which type of system supports executives in strategic decision-making?

    <p>Executive support systems</p> Signup and view all the answers

    What do enterprise applications automate?

    <p>Processes that span multiple business functions and levels</p> Signup and view all the answers

    What is the primary focus of 'command and control' organizations?

    <p>Exerting authority over lower-level employees</p> Signup and view all the answers

    Which of the following is NOT a category of collaborative software tools mentioned in the text?

    <p>Content management systems</p> Signup and view all the answers

    What is one benefit of using videoconferencing technologies for collaboration?

    <p>Improved communication among remote teams</p> Signup and view all the answers

    Which technology helps in synchronous collaboration where users can edit a document simultaneously?

    <p>Wiki</p> Signup and view all the answers

    What is the purpose of a virtual meeting system like telepresence?

    <p>Enhancing real-time collaboration among geographically dispersed teams</p> Signup and view all the answers

    How do social networking platforms contribute to collaboration and teamwork?

    <p>By facilitating connections and knowledge sharing among employees</p> Signup and view all the answers

    How does information technology enhance business processes?

    <p>By fostering innovation and improving performance</p> Signup and view all the answers

    Which department is responsible for assembling the product according to the text?

    <p>Manufacturing and production</p> Signup and view all the answers

    What is the role of finance and accounting in business processes?

    <p>Creating financial statements</p> Signup and view all the answers

    Which function involves fulfilling a customer order as depicted in the text?

    <p>Sales, accounting, and manufacturing functions</p> Signup and view all the answers

    How are business processes described in the text?

    <p>Workflows of material, information, knowledge</p> Signup and view all the answers

    What are examples of functional business processes?

    <p>Manufacturing and production, sales and marketing, finance and accounting, human resources</p> Signup and view all the answers

    What is the main purpose of transaction processing systems?

    <p>To perform and record daily routine transactions</p> Signup and view all the answers

    Which level do transaction processing systems primarily serve?

    <p>Operational level</p> Signup and view all the answers

    What kind of information do Transaction Processing Systems provide to managers?

    <p>Predefined, structured data for daily operations</p> Signup and view all the answers

    What are examples of transaction processing systems tasks?

    <p>Monitoring status of operations</p> Signup and view all the answers

    What kind of transactions do Payroll TPS capture?

    <p>Daily routine transactions</p> Signup and view all the answers

    What are the outputs of a Payroll TPS system?

    <p>Online and hard-copy reports for management and employee paychecks</p> Signup and view all the answers

    What is the formal organizational unit responsible for information technology services within a business?

    <p>Information systems department</p> Signup and view all the answers

    Who is often in charge of the information systems department within a business?

    <p>Chief information officer (CIO)</p> Signup and view all the answers

    Which position is responsible for managing the security aspects of information systems within a business?

    <p>Chief privacy officer (CPO)</p> Signup and view all the answers

    Who are the representatives of other departments for whom applications are developed?

    <p>End users</p> Signup and view all the answers

    What does IT Governance involve?

    <p>Decision rights and accountability</p> Signup and view all the answers

    Which position is NOT typically a senior position within the information systems department?

    <p>Systems analysts</p> Signup and view all the answers

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