Management Information Systems - Global e-business and Collaboration
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Questions and Answers

What is the primary purpose of Executive Support Systems (ESS)?

  • To serve predefined, structured goals and decision making
  • To perform and record daily routine transactions
  • To monitor status of operations and relations with external environment
  • To provide reports and dashboards for senior level managers (correct)
  • What type of managers do Transaction Processing Systems serve?

  • Senior level managers
  • Operational managers and staff (correct)
  • External business partners
  • Middle-level managers
  • What is an example of a transaction in a Transaction Processing System?

  • Reviewing quarterly reports
  • Making a cash withdrawal at an ATM (correct)
  • Setting up a new business strategy
  • Monitoring the status of operations
  • What is the primary function of a Transaction Processing System?

    <p>To collect and store data about transactions</p> Signup and view all the answers

    What type of decisions are supported by Transaction Processing Systems?

    <p>Predefined, structured goals and decision making</p> Signup and view all the answers

    What is the primary purpose of a Management Information System?

    <p>To provide reports on a firm's current performance</p> Signup and view all the answers

    What is the primary difference between Executive Support Systems and Transaction Processing Systems?

    <p>The type of managers they serve</p> Signup and view all the answers

    What is the term for the process of collecting data from various sources, transforming it into a consistent format, and loading it into a database?

    <p>ETL</p> Signup and view all the answers

    What is the primary function of an Executive Support System?

    <p>To turn an organization's data into useful summarized reports</p> Signup and view all the answers

    What type of system uses external information as well as TPS/MIS data?

    <p>Decision Support System</p> Signup and view all the answers

    What type of Decision Support System is used to estimate the time and resources required for a voyage?

    <p>Model-driven DSS</p> Signup and view all the answers

    Which system serves middle management and provides reports on a firm's current performance?

    <p>Management Information System</p> Signup and view all the answers

    What is the primary purpose of a Business Intelligence System?

    <p>To analyze business data and present it for easier decision making</p> Signup and view all the answers

    What type of system is used to analyze business data and present it so that users can make business decisions more easily?

    <p>Business Intelligence System</p> Signup and view all the answers

    Which type of information system is typically used by operational managers?

    <p>Transaction Process Systems (TPS)</p> Signup and view all the answers

    What was the primary problem faced by Sharp Corporation before implementing enterprise social networking?

    <p>Hierarchical top-down processes</p> Signup and view all the answers

    What is the primary benefit of using Decision Support Systems (DSS)?

    <p>To support non-routine decision making</p> Signup and view all the answers

    What is the primary purpose of Business Intelligence Systems (BI)?

    <p>To provide reports and dashboards for middle-level managers</p> Signup and view all the answers

    What is the outcome of implementing enterprise social networking at Sharp Corporation?

    <p>Improved innovation and collaboration</p> Signup and view all the answers

    What is the role of Transaction Process Systems (TPS) in relation to Business Intelligence Systems (BI)?

    <p>TPS provides summarized data to BI</p> Signup and view all the answers

    What is the primary benefit of using new information systems, as demonstrated by Sharp Corporation?

    <p>Enhanced teamwork and collaboration</p> Signup and view all the answers

    What is the key factor in facilitating knowledge dissemination, as demonstrated by Sharp Corporation?

    <p>Organizational culture and business processes</p> Signup and view all the answers

    What is the primary goal of social business?

    <p>To deepen interactions and expedite information sharing</p> Signup and view all the answers

    What is a major benefit of collaboration in terms of innovation?

    <p>Generating more ideas for products and services</p> Signup and view all the answers

    What is a characteristic of a collaborative business culture?

    <p>Teams of employees are involved in decision-making</p> Signup and view all the answers

    What is an example of a collaboration technology?

    <p>Virtual meeting systems</p> Signup and view all the answers

    What is a benefit of investing in collaboration technology?

    <p>Generating large returns, especially in sales and marketing</p> Signup and view all the answers

    What is a requirement for effective collaboration?

    <p>Decentralized structure and open culture</p> Signup and view all the answers

    What is an example of a tool for social business?

    <p>Enterprise social networking tools</p> Signup and view all the answers

    What is the purpose of a time/space matrix in evaluating collaboration software?

    <p>To identify the right collaboration tool for a specific situation</p> Signup and view all the answers

    What is a key aspect of collaboration in the modern workplace?

    <p>Informal, interaction-based work</p> Signup and view all the answers

    What is a benefit of collaboration in terms of customer service?

    <p>Faster resolution of customer complaints</p> Signup and view all the answers

    What is the main objective of evaluating collaboration tools?

    <p>To select the most cost-effective tool for the organization</p> Signup and view all the answers

    Who is responsible for heading the Information Systems Department in an organization?

    <p>Chief Information Officer (CIO)</p> Signup and view all the answers

    What is the primary focus of IT governance in an organization?

    <p>Developing strategies for using IT in the organization</p> Signup and view all the answers

    What type of analysts are responsible for designing and implementing information systems in an organization?

    <p>System analysts</p> Signup and view all the answers

    What is the primary function of the Information Systems Department in an organization?

    <p>To develop and implement IT strategies</p> Signup and view all the answers

    What is the main objective of feasibility analysis in collaboration tools?

    <p>To analyze the organizational suitability of a tool</p> Signup and view all the answers

    What is the primary role of the Chief Knowledge Officer (CKO) in an organization?

    <p>To manage knowledge and information assets in the organization</p> Signup and view all the answers

    What is the primary focus of asynchronous conference groups?

    <p>Offline collaboration and discussion</p> Signup and view all the answers

    Study Notes

    Introduction to Management Information Systems

    • Management Information Systems (MIS) are a type of Information System that serves middle management by providing reports on a firm's current performance based on data from Transaction Processing Systems (TPS).

    Types of Information Systems

    • Transaction Processing Systems (TPS): serve operational managers and staff, perform and record daily routine transactions necessary to conduct business, and allow managers to monitor status of operations and relations with external environment.
    • Management Information Systems (MIS): serve middle management, provide reports on firm's current performance, and provide answers to routine questions with predefined procedure for answering them.
    • Decision Support Systems (DSS): support non-routine decision making, may use external information as well as TPS/MIS data.
    • Executive Support Systems (ESS): serve senior level managers who use them along with BI, reports and dashboards in form of charts and graphs, reviewed periodically.

    Systems for Different Management Groups

    • Transaction Processing Systems (TPS): serve operational managers and staff, perform and record daily routine transactions necessary to conduct business.
    • Systems for Business Intelligence: data and software tools for organizing and analyzing data, used to help managers and users make improved decisions.
    • Management Information Systems (MIS): serve middle management, provide reports on firm's current performance, and provide answers to routine questions with predefined procedure for answering them.
    • Decision Support Systems (DSS): support non-routine decision making, may use external information as well as TPS/MIS data.
    • Executive Support Systems (ESS): serve senior level managers who use them along with BI, reports and dashboards in form of charts and graphs, reviewed periodically.

    Collaboration

    • Collaboration: short-lived or long-term, informal or formal (teams), growing importance of collaboration.
    • Social Business: use of social networking platforms (internal and external) to engage employees, customers, and suppliers, aims to deepen interactions and expedite information sharing.
    • Business Benefits of Collaboration and Teamwork: investment in collaboration technology can return large rewards, especially in sales and marketing, research and development, productivity, quality, innovation, customer service, and financial performance.

    Requirements for Effective Collaboration

    • Collaboration Capability: open culture, decentralized structure, breadth of collaboration.
    • Collaboration Technology: for implementation and operations, for strategic planning.

    Tools and Technologies for Collaboration and Social Business

    • E-mail and Instant Messaging (IM)
    • Social Network
    • Blogs
    • WiKi
    • Virtual Worlds
    • Collaboration and Social Business Platforms
    • Virtual Meeting Systems (videoconferencing, telepresence)
    • Cloud Collaboration Services (Google Drive, Google Docs, etc.)
    • Microsoft SharePoint and IBM Notes
    • Enterprise Social Networking Tools

    Information Systems Department

    • Also called IT department in some forms
    • Roles: programmers, system analysts, information system managers, chief information officer (CIO), chief security (information) officer, chief privacy officer, chief knowledge officer
    • Organizing the Information Systems Function: IT governance, strategies and policies for using IT in the organization, decision rights, accountability, organization of information systems function.

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    Description

    This quiz covers the basics of management information systems, types of information systems, e-business, e-commerce, and collaboration. It also explores systems and tools for collaboration and the role of IS departments.

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