Podcast
Questions and Answers
What is the primary purpose of Executive Support Systems (ESS)?
What is the primary purpose of Executive Support Systems (ESS)?
- To serve predefined, structured goals and decision making
- To perform and record daily routine transactions
- To monitor status of operations and relations with external environment
- To provide reports and dashboards for senior level managers (correct)
What type of managers do Transaction Processing Systems serve?
What type of managers do Transaction Processing Systems serve?
- Senior level managers
- Operational managers and staff (correct)
- External business partners
- Middle-level managers
What is an example of a transaction in a Transaction Processing System?
What is an example of a transaction in a Transaction Processing System?
- Reviewing quarterly reports
- Making a cash withdrawal at an ATM (correct)
- Setting up a new business strategy
- Monitoring the status of operations
What is the primary function of a Transaction Processing System?
What is the primary function of a Transaction Processing System?
What type of decisions are supported by Transaction Processing Systems?
What type of decisions are supported by Transaction Processing Systems?
What is the primary purpose of a Management Information System?
What is the primary purpose of a Management Information System?
What is the primary difference between Executive Support Systems and Transaction Processing Systems?
What is the primary difference between Executive Support Systems and Transaction Processing Systems?
What is the term for the process of collecting data from various sources, transforming it into a consistent format, and loading it into a database?
What is the term for the process of collecting data from various sources, transforming it into a consistent format, and loading it into a database?
What is the primary function of an Executive Support System?
What is the primary function of an Executive Support System?
What type of system uses external information as well as TPS/MIS data?
What type of system uses external information as well as TPS/MIS data?
What type of Decision Support System is used to estimate the time and resources required for a voyage?
What type of Decision Support System is used to estimate the time and resources required for a voyage?
Which system serves middle management and provides reports on a firm's current performance?
Which system serves middle management and provides reports on a firm's current performance?
What is the primary purpose of a Business Intelligence System?
What is the primary purpose of a Business Intelligence System?
What type of system is used to analyze business data and present it so that users can make business decisions more easily?
What type of system is used to analyze business data and present it so that users can make business decisions more easily?
Which type of information system is typically used by operational managers?
Which type of information system is typically used by operational managers?
What was the primary problem faced by Sharp Corporation before implementing enterprise social networking?
What was the primary problem faced by Sharp Corporation before implementing enterprise social networking?
What is the primary benefit of using Decision Support Systems (DSS)?
What is the primary benefit of using Decision Support Systems (DSS)?
What is the primary purpose of Business Intelligence Systems (BI)?
What is the primary purpose of Business Intelligence Systems (BI)?
What is the outcome of implementing enterprise social networking at Sharp Corporation?
What is the outcome of implementing enterprise social networking at Sharp Corporation?
What is the role of Transaction Process Systems (TPS) in relation to Business Intelligence Systems (BI)?
What is the role of Transaction Process Systems (TPS) in relation to Business Intelligence Systems (BI)?
What is the primary benefit of using new information systems, as demonstrated by Sharp Corporation?
What is the primary benefit of using new information systems, as demonstrated by Sharp Corporation?
What is the key factor in facilitating knowledge dissemination, as demonstrated by Sharp Corporation?
What is the key factor in facilitating knowledge dissemination, as demonstrated by Sharp Corporation?
What is the primary goal of social business?
What is the primary goal of social business?
What is a major benefit of collaboration in terms of innovation?
What is a major benefit of collaboration in terms of innovation?
What is a characteristic of a collaborative business culture?
What is a characteristic of a collaborative business culture?
What is an example of a collaboration technology?
What is an example of a collaboration technology?
What is a benefit of investing in collaboration technology?
What is a benefit of investing in collaboration technology?
What is a requirement for effective collaboration?
What is a requirement for effective collaboration?
What is an example of a tool for social business?
What is an example of a tool for social business?
What is the purpose of a time/space matrix in evaluating collaboration software?
What is the purpose of a time/space matrix in evaluating collaboration software?
What is a key aspect of collaboration in the modern workplace?
What is a key aspect of collaboration in the modern workplace?
What is a benefit of collaboration in terms of customer service?
What is a benefit of collaboration in terms of customer service?
What is the main objective of evaluating collaboration tools?
What is the main objective of evaluating collaboration tools?
Who is responsible for heading the Information Systems Department in an organization?
Who is responsible for heading the Information Systems Department in an organization?
What is the primary focus of IT governance in an organization?
What is the primary focus of IT governance in an organization?
What type of analysts are responsible for designing and implementing information systems in an organization?
What type of analysts are responsible for designing and implementing information systems in an organization?
What is the primary function of the Information Systems Department in an organization?
What is the primary function of the Information Systems Department in an organization?
What is the main objective of feasibility analysis in collaboration tools?
What is the main objective of feasibility analysis in collaboration tools?
What is the primary role of the Chief Knowledge Officer (CKO) in an organization?
What is the primary role of the Chief Knowledge Officer (CKO) in an organization?
What is the primary focus of asynchronous conference groups?
What is the primary focus of asynchronous conference groups?
Study Notes
Introduction to Management Information Systems
- Management Information Systems (MIS) are a type of Information System that serves middle management by providing reports on a firm's current performance based on data from Transaction Processing Systems (TPS).
Types of Information Systems
- Transaction Processing Systems (TPS): serve operational managers and staff, perform and record daily routine transactions necessary to conduct business, and allow managers to monitor status of operations and relations with external environment.
- Management Information Systems (MIS): serve middle management, provide reports on firm's current performance, and provide answers to routine questions with predefined procedure for answering them.
- Decision Support Systems (DSS): support non-routine decision making, may use external information as well as TPS/MIS data.
- Executive Support Systems (ESS): serve senior level managers who use them along with BI, reports and dashboards in form of charts and graphs, reviewed periodically.
Systems for Different Management Groups
- Transaction Processing Systems (TPS): serve operational managers and staff, perform and record daily routine transactions necessary to conduct business.
- Systems for Business Intelligence: data and software tools for organizing and analyzing data, used to help managers and users make improved decisions.
- Management Information Systems (MIS): serve middle management, provide reports on firm's current performance, and provide answers to routine questions with predefined procedure for answering them.
- Decision Support Systems (DSS): support non-routine decision making, may use external information as well as TPS/MIS data.
- Executive Support Systems (ESS): serve senior level managers who use them along with BI, reports and dashboards in form of charts and graphs, reviewed periodically.
Collaboration
- Collaboration: short-lived or long-term, informal or formal (teams), growing importance of collaboration.
- Social Business: use of social networking platforms (internal and external) to engage employees, customers, and suppliers, aims to deepen interactions and expedite information sharing.
- Business Benefits of Collaboration and Teamwork: investment in collaboration technology can return large rewards, especially in sales and marketing, research and development, productivity, quality, innovation, customer service, and financial performance.
Requirements for Effective Collaboration
- Collaboration Capability: open culture, decentralized structure, breadth of collaboration.
- Collaboration Technology: for implementation and operations, for strategic planning.
Tools and Technologies for Collaboration and Social Business
- E-mail and Instant Messaging (IM)
- Social Network
- Blogs
- WiKi
- Virtual Worlds
- Collaboration and Social Business Platforms
- Virtual Meeting Systems (videoconferencing, telepresence)
- Cloud Collaboration Services (Google Drive, Google Docs, etc.)
- Microsoft SharePoint and IBM Notes
- Enterprise Social Networking Tools
Information Systems Department
- Also called IT department in some forms
- Roles: programmers, system analysts, information system managers, chief information officer (CIO), chief security (information) officer, chief privacy officer, chief knowledge officer
- Organizing the Information Systems Function: IT governance, strategies and policies for using IT in the organization, decision rights, accountability, organization of information systems function.
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Description
This quiz covers the basics of management information systems, types of information systems, e-business, e-commerce, and collaboration. It also explores systems and tools for collaboration and the role of IS departments.
