Management Information Systems - Global e-business and Collaboration

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Questions and Answers

What is the primary purpose of Executive Support Systems (ESS)?

To serve predefined, structured goals and decision making

To perform and record daily routine transactions

To monitor status of operations and relations with external environment

To provide reports and dashboards for senior level managers (correct)

What type of managers do Transaction Processing Systems serve?

Senior level managers

Operational managers and staff (correct)

External business partners

Middle-level managers

What is an example of a transaction in a Transaction Processing System?

Reviewing quarterly reports

Making a cash withdrawal at an ATM (correct)

Setting up a new business strategy

Monitoring the status of operations

What is the primary function of a Transaction Processing System?

To collect and store data about transactions (A) Signup and view all the answers

What type of decisions are supported by Transaction Processing Systems?

Predefined, structured goals and decision making (A) Signup and view all the answers

What is the primary purpose of a Management Information System?

To provide reports on a firm's current performance (B) Signup and view all the answers

What is the primary difference between Executive Support Systems and Transaction Processing Systems?

The type of managers they serve (D) Signup and view all the answers

What is the term for the process of collecting data from various sources, transforming it into a consistent format, and loading it into a database?

ETL (B) Signup and view all the answers

What is the primary function of an Executive Support System?

To turn an organization's data into useful summarized reports (A) Signup and view all the answers

What type of system uses external information as well as TPS/MIS data?

Decision Support System (C) Signup and view all the answers

What type of Decision Support System is used to estimate the time and resources required for a voyage?

Model-driven DSS (C) Signup and view all the answers

Which system serves middle management and provides reports on a firm's current performance?

Management Information System (D) Signup and view all the answers

What is the primary purpose of a Business Intelligence System?

To analyze business data and present it for easier decision making (D) Signup and view all the answers

What type of system is used to analyze business data and present it so that users can make business decisions more easily?

Business Intelligence System (C) Signup and view all the answers

Which type of information system is typically used by operational managers?

Transaction Process Systems (TPS) (B) Signup and view all the answers

What was the primary problem faced by Sharp Corporation before implementing enterprise social networking?

Hierarchical top-down processes (C) Signup and view all the answers

What is the primary benefit of using Decision Support Systems (DSS)?

To support non-routine decision making (B) Signup and view all the answers

What is the primary purpose of Business Intelligence Systems (BI)?

To provide reports and dashboards for middle-level managers (B) Signup and view all the answers

What is the outcome of implementing enterprise social networking at Sharp Corporation?

Improved innovation and collaboration (C) Signup and view all the answers

What is the role of Transaction Process Systems (TPS) in relation to Business Intelligence Systems (BI)?

TPS provides summarized data to BI (B) Signup and view all the answers

What is the primary benefit of using new information systems, as demonstrated by Sharp Corporation?

Enhanced teamwork and collaboration (B) Signup and view all the answers

What is the key factor in facilitating knowledge dissemination, as demonstrated by Sharp Corporation?

Organizational culture and business processes (A) Signup and view all the answers

What is the primary goal of social business?

To deepen interactions and expedite information sharing (C) Signup and view all the answers

What is a major benefit of collaboration in terms of innovation?

Generating more ideas for products and services (D) Signup and view all the answers

What is a characteristic of a collaborative business culture?

Teams of employees are involved in decision-making (B) Signup and view all the answers

What is an example of a collaboration technology?

Virtual meeting systems (A) Signup and view all the answers

What is a benefit of investing in collaboration technology?

Generating large returns, especially in sales and marketing (C) Signup and view all the answers

What is a requirement for effective collaboration?

Decentralized structure and open culture (D) Signup and view all the answers

What is an example of a tool for social business?

Enterprise social networking tools (C) Signup and view all the answers

What is the purpose of a time/space matrix in evaluating collaboration software?

To identify the right collaboration tool for a specific situation (B) Signup and view all the answers

What is a key aspect of collaboration in the modern workplace?

Informal, interaction-based work (A) Signup and view all the answers

What is a benefit of collaboration in terms of customer service?

Faster resolution of customer complaints (B) Signup and view all the answers

What is the main objective of evaluating collaboration tools?

To select the most cost-effective tool for the organization (C) Signup and view all the answers

Who is responsible for heading the Information Systems Department in an organization?

Chief Information Officer (CIO) (D) Signup and view all the answers

What is the primary focus of IT governance in an organization?

Developing strategies for using IT in the organization (D) Signup and view all the answers

What type of analysts are responsible for designing and implementing information systems in an organization?

System analysts (A) Signup and view all the answers

What is the primary function of the Information Systems Department in an organization?

To develop and implement IT strategies (D) Signup and view all the answers

What is the main objective of feasibility analysis in collaboration tools?

To analyze the organizational suitability of a tool (B) Signup and view all the answers

What is the primary role of the Chief Knowledge Officer (CKO) in an organization?

To manage knowledge and information assets in the organization (C) Signup and view all the answers

What is the primary focus of asynchronous conference groups?

Offline collaboration and discussion (B) Signup and view all the answers

Study Notes

Introduction to Management Information Systems

Management Information Systems (MIS) are a type of Information System that serves middle management by providing reports on a firm's current performance based on data from Transaction Processing Systems (TPS).

Types of Information Systems

Transaction Processing Systems (TPS): serve operational managers and staff, perform and record daily routine transactions necessary to conduct business, and allow managers to monitor status of operations and relations with external environment.
Management Information Systems (MIS): serve middle management, provide reports on firm's current performance, and provide answers to routine questions with predefined procedure for answering them.
Decision Support Systems (DSS): support non-routine decision making, may use external information as well as TPS/MIS data.
Executive Support Systems (ESS): serve senior level managers who use them along with BI, reports and dashboards in form of charts and graphs, reviewed periodically.

Systems for Different Management Groups

Transaction Processing Systems (TPS): serve operational managers and staff, perform and record daily routine transactions necessary to conduct business.
Systems for Business Intelligence: data and software tools for organizing and analyzing data, used to help managers and users make improved decisions.
Management Information Systems (MIS): serve middle management, provide reports on firm's current performance, and provide answers to routine questions with predefined procedure for answering them.
Decision Support Systems (DSS): support non-routine decision making, may use external information as well as TPS/MIS data.
Executive Support Systems (ESS): serve senior level managers who use them along with BI, reports and dashboards in form of charts and graphs, reviewed periodically.

Collaboration

Collaboration: short-lived or long-term, informal or formal (teams), growing importance of collaboration.
Social Business: use of social networking platforms (internal and external) to engage employees, customers, and suppliers, aims to deepen interactions and expedite information sharing.
Business Benefits of Collaboration and Teamwork: investment in collaboration technology can return large rewards, especially in sales and marketing, research and development, productivity, quality, innovation, customer service, and financial performance.

Requirements for Effective Collaboration

Collaboration Capability: open culture, decentralized structure, breadth of collaboration.
Collaboration Technology: for implementation and operations, for strategic planning.

E-mail and Instant Messaging (IM)
Social Network
Blogs
WiKi
Virtual Worlds
Collaboration and Social Business Platforms
Virtual Meeting Systems (videoconferencing, telepresence)
Cloud Collaboration Services (Google Drive, Google Docs, etc.)
Microsoft SharePoint and IBM Notes
Enterprise Social Networking Tools

Information Systems Department

Also called IT department in some forms
Roles: programmers, system analysts, information system managers, chief information officer (CIO), chief security (information) officer, chief privacy officer, chief knowledge officer
Organizing the Information Systems Function: IT governance, strategies and policies for using IT in the organization, decision rights, accountability, organization of information systems function.

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Description

This quiz covers the basics of management information systems, types of information systems, e-business, e-commerce, and collaboration. It also explores systems and tools for collaboration and the role of IS departments.