OB Quiz: Types of Conflict in Organizational Behavior

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Questions and Answers

In the withdrawing approach to handling conflict, what does one of the parties do?

Removes oneself from the situation to avoid the conflict (correct)

Engages in a win-lose fashion to resolve the conflict

Discusses the conflict with a third party

Seeks to win regardless of the damage to the other side

What is the hallmark of the forcing style of handling conflict?

Responding to conflict by always trying to win (correct)

Giving in to the other person in a conflict

Resolving the conflict in such a way that both sides get what they want

Allowing each side to get some of what it wants

What is the primary characteristic of the collaborating style of handling conflict?

Seeking to win regardless of the damage to the other side

Wanting a conflict resolved in a way that both sides get what they want (correct)

Giving in to the other person in a conflict

Adopting give-and-take tactics that enable each side to get some of what it wants

What does the compromising style of resolving conflicts entail?

Adopting give-and-take tactics that enable each side to get some of what it wants Signup and view all the answers

What is the source of potential conflict when the completion of a task by one person affects the completion of a task by another person?

Jurisdictional Ambiguity Signup and view all the answers

Which type of conflict arises from a disagreement about geographical territory or lines of authority?

Conflict caused by Jurisdictional Ambiguity Signup and view all the answers

What type of conflict is most likely to occur when individuals or groups believe that they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless?

Beliefs-related conflict Signup and view all the answers

Which intervention involves providing training to others on dealing with difficult personalities?

Indirect Coping Signup and view all the answers

What is the conflict style where individuals choose to ignore the conflict and hope it will resolve itself?

Avoiding Style Signup and view all the answers

Which factor can lead to conflict by creating incompatible personalities among people who must work together?

Personality differences Signup and view all the answers

What is the range between the least acceptable result and the maximum supportable position called?

Acceptable compromise range Signup and view all the answers

In conflict resolution, which style emphasizes on preserving relationships and meeting the goals of both parties?

The Diplomat Signup and view all the answers

When is dictation considered the best third-party intervention method for conflict resolution?

When parties are too angry to be realistic and have mental health issues Signup and view all the answers

What type of third-party intervention is used when parties get stuck during mediation?

Arbitration Signup and view all the answers

What is the focus of the 'Warrior' conflict response style?

Winning at all costs Signup and view all the answers

What action should employees take when conflict occurs, according to the text?

Try to solve the conflict and seek third-party intervention Signup and view all the answers

Study Notes

Conflict Handling Styles

In the withdrawing approach to handling conflict, one of the parties avoids or leaves the situation.
The forcing style of handling conflict is characterized by one party trying to win at the expense of the other.
The collaborating style of handling conflict is marked by a high level of cooperation and a willingness to find a mutually beneficial solution.
The compromising style of resolving conflicts involves finding a middle ground that partially satisfies both parties.

Conflict Types

Task interdependence is the source of potential conflict when the completion of a task by one person affects the completion of a task by another person.
Territorial conflict arises from a disagreement about geographical territory or lines of authority.
Identity-based conflict is most likely to occur when individuals or groups believe that they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless.

Conflict Resolution Interventions

Conflict training involves providing training to others on dealing with difficult personalities.
The avoiding conflict style involves individuals choosing to ignore the conflict and hope it will resolve itself.

Conflict Factors

Incompatible personalities can lead to conflict by creating differences among people who must work together.

Conflict Resolution Concepts

The bargaining range is the range between the least acceptable result and the maximum supportable position.
The collaborating conflict resolution style emphasizes on preserving relationships and meeting the goals of both parties.

Third-Party Interventions

Dictation is considered the best third-party intervention method for conflict resolution when one party is unable to make a decision.
Arbitration is used when parties get stuck during mediation.

Conflict Response Styles

The Warrior conflict response style focuses on competing and winning at all costs.

Employee Action

When conflict occurs, employees should take action to address the issue, rather than ignoring it.

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Description

This quiz explores different types of conflict that can arise in organizational behavior, including jurisdictional ambiguity, territorial conflicts, communication barriers, and conflicts arising from differing beliefs.

Types of Conflict in Organizational Behavior

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