Podcast
Questions and Answers
In the withdrawing approach to handling conflict, what does one of the parties do?
In the withdrawing approach to handling conflict, what does one of the parties do?
- Removes oneself from the situation to avoid the conflict (correct)
- Engages in a win-lose fashion to resolve the conflict
- Discusses the conflict with a third party
- Seeks to win regardless of the damage to the other side
What is the hallmark of the forcing style of handling conflict?
What is the hallmark of the forcing style of handling conflict?
- Responding to conflict by always trying to win (correct)
- Giving in to the other person in a conflict
- Resolving the conflict in such a way that both sides get what they want
- Allowing each side to get some of what it wants
What is the primary characteristic of the collaborating style of handling conflict?
What is the primary characteristic of the collaborating style of handling conflict?
- Seeking to win regardless of the damage to the other side
- Wanting a conflict resolved in a way that both sides get what they want (correct)
- Giving in to the other person in a conflict
- Adopting give-and-take tactics that enable each side to get some of what it wants
What does the compromising style of resolving conflicts entail?
What does the compromising style of resolving conflicts entail?
What is the source of potential conflict when the completion of a task by one person affects the completion of a task by another person?
What is the source of potential conflict when the completion of a task by one person affects the completion of a task by another person?
Which type of conflict arises from a disagreement about geographical territory or lines of authority?
Which type of conflict arises from a disagreement about geographical territory or lines of authority?
What type of conflict is most likely to occur when individuals or groups believe that they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless?
What type of conflict is most likely to occur when individuals or groups believe that they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless?
Which intervention involves providing training to others on dealing with difficult personalities?
Which intervention involves providing training to others on dealing with difficult personalities?
What is the conflict style where individuals choose to ignore the conflict and hope it will resolve itself?
What is the conflict style where individuals choose to ignore the conflict and hope it will resolve itself?
Which factor can lead to conflict by creating incompatible personalities among people who must work together?
Which factor can lead to conflict by creating incompatible personalities among people who must work together?
What is the range between the least acceptable result and the maximum supportable position called?
What is the range between the least acceptable result and the maximum supportable position called?
In conflict resolution, which style emphasizes on preserving relationships and meeting the goals of both parties?
In conflict resolution, which style emphasizes on preserving relationships and meeting the goals of both parties?
When is dictation considered the best third-party intervention method for conflict resolution?
When is dictation considered the best third-party intervention method for conflict resolution?
What type of third-party intervention is used when parties get stuck during mediation?
What type of third-party intervention is used when parties get stuck during mediation?
What is the focus of the 'Warrior' conflict response style?
What is the focus of the 'Warrior' conflict response style?
What action should employees take when conflict occurs, according to the text?
What action should employees take when conflict occurs, according to the text?
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Study Notes
Conflict Handling Styles
- In the withdrawing approach to handling conflict, one of the parties avoids or leaves the situation.
- The forcing style of handling conflict is characterized by one party trying to win at the expense of the other.
- The collaborating style of handling conflict is marked by a high level of cooperation and a willingness to find a mutually beneficial solution.
- The compromising style of resolving conflicts involves finding a middle ground that partially satisfies both parties.
Conflict Types
- Task interdependence is the source of potential conflict when the completion of a task by one person affects the completion of a task by another person.
- Territorial conflict arises from a disagreement about geographical territory or lines of authority.
- Identity-based conflict is most likely to occur when individuals or groups believe that they are superior to other groups, have been mistreated by others, cannot trust others, and feel helpless or powerless.
Conflict Resolution Interventions
- Conflict training involves providing training to others on dealing with difficult personalities.
- The avoiding conflict style involves individuals choosing to ignore the conflict and hope it will resolve itself.
Conflict Factors
- Incompatible personalities can lead to conflict by creating differences among people who must work together.
Conflict Resolution Concepts
- The bargaining range is the range between the least acceptable result and the maximum supportable position.
- The collaborating conflict resolution style emphasizes on preserving relationships and meeting the goals of both parties.
Third-Party Interventions
- Dictation is considered the best third-party intervention method for conflict resolution when one party is unable to make a decision.
- Arbitration is used when parties get stuck during mediation.
Conflict Response Styles
- The Warrior conflict response style focuses on competing and winning at all costs.
Employee Action
- When conflict occurs, employees should take action to address the issue, rather than ignoring it.
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