Podcast
Questions and Answers
The _______ barked
The _______ barked
dog
The _______ meowed
The _______ meowed
cat
The division/ department: RESTAURANT _______
The division/ department: RESTAURANT _______
systems
Effectivity Date: _______ 29, 2023
Effectivity Date: _______ 29, 2023
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Document Code: JBRS-_______004
Document Code: JBRS-_______004
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Prepared by: JEM / _______
Prepared by: JEM / _______
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Reviewed by: RDB / _______
Reviewed by: RDB / _______
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Approved by: RDB / KLG / _______
Approved by: RDB / KLG / _______
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Control Location: Reason for _______
Control Location: Reason for _______
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This document is a property of Jollibee Foods Corp. Any unauthorized use or _______ is prohibited.
This document is a property of Jollibee Foods Corp. Any unauthorized use or _______ is prohibited.
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TURNAROUND TIME – starts when the guest reaches the counter and ends when the guest receives all the items ordered. It indicates the total time the guest and cashier transact business. Elements Seven Key Steps Average Time Order-Taking 1. Smile and greet the guest 2. Take the order, do suggestive selling, Call out the order 3. Punch the order 65 sec Payment 4. State amount of purchase 5. Receive payment and give change, if any Assembly to Dispatch 6. Assemble the order 7. Present the order 8. Thank the guest and ask for repeat business FST (max 4 min) POS Utilization – is defined as the ratio, in percentage, of services that the process is producing and what it is designed to do, in terms of Transaction Count. The faster the ______ time, the more efficient the counter service is. This will mean that the queue at the counter will move faster, and guests are served faster. In order to manage the ______ time, it is essential that the 7 Key Steps are properly executed. Ideally, each POS can accommodate 55 transactions per hour with an average of 65 seconds per transaction. These transactions may have different ______ times depending on the following: IPTC, products ordered, mode of payment, transaction type, etc. The utilization of each POS must not exceed 100% because utilization higher than 100% indicates continuous guest queue and long guest waiting time.
TURNAROUND TIME – starts when the guest reaches the counter and ends when the guest receives all the items ordered. It indicates the total time the guest and cashier transact business. Elements Seven Key Steps Average Time Order-Taking 1. Smile and greet the guest 2. Take the order, do suggestive selling, Call out the order 3. Punch the order 65 sec Payment 4. State amount of purchase 5. Receive payment and give change, if any Assembly to Dispatch 6. Assemble the order 7. Present the order 8. Thank the guest and ask for repeat business FST (max 4 min) POS Utilization – is defined as the ratio, in percentage, of services that the process is producing and what it is designed to do, in terms of Transaction Count. The faster the ______ time, the more efficient the counter service is. This will mean that the queue at the counter will move faster, and guests are served faster. In order to manage the ______ time, it is essential that the 7 Key Steps are properly executed. Ideally, each POS can accommodate 55 transactions per hour with an average of 65 seconds per transaction. These transactions may have different ______ times depending on the following: IPTC, products ordered, mode of payment, transaction type, etc. The utilization of each POS must not exceed 100% because utilization higher than 100% indicates continuous guest queue and long guest waiting time.
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Existing questions. Do NOT ask these: The _______ meowed
Existing questions. Do NOT ask these: The _______ meowed
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Reviewed by: RDB / _______
Reviewed by: RDB / _______
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The division/ department: RESTAURANT _______
The division/ department: RESTAURANT _______
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Prepared by: JEM / _______
Prepared by: JEM / _______
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Document Code: JBRS-_______004
Document Code: JBRS-_______004
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Control Location: Reason for _______
Control Location: Reason for _______
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This document is a property of Jollibee Foods Corp. Any unauthorized use or _______ is prohibited.
This document is a property of Jollibee Foods Corp. Any unauthorized use or _______ is prohibited.
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Effectivity Date: _______ 29, 2023
Effectivity Date: _______ 29, 2023
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Approved by: RDB / KLG / _______
Approved by: RDB / KLG / _______
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The _______ barked
The _______ barked
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