3.1 – Troubleshooting Windows - Troubleshooting Solutions

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Questions and Answers

Why is restarting a device often the first troubleshooting step?

  • It permanently deletes any malware present on the system.
  • It can resolve issues caused by software bugs or excessive resource usage. (correct)
  • It always updates the operating system to the latest version.
  • It automatically defragments the hard drive.

What is the purpose of the Windows Task Manager in troubleshooting?

  • To monitor system uptime and running services. (correct)
  • To defragment the hard drive.
  • To manage and organize desktop icons.
  • To automatically update device drivers.

In Windows, what are background applications referred to as, and why might they need to be restarted?

  • Processes, which are restarted to free up disk space.
  • Services, which may encounter software problems requiring a restart. (correct)
  • Daemons, which require restarts to update configurations.
  • Utilities, which need to be restarted for performance enhancement.

What actions does repairing an application typically perform, without removing application data?

<p>It installs missing files, replaces corrupted files, and fixes registry entries. (C)</p> Signup and view all the answers

What is the primary difference between 'repairing' and 'resetting' an application in Windows?

<p>Repairing keeps application data intact; resetting removes all application data. (D)</p> Signup and view all the answers

Why is it important to verify the minimum system requirements for an application, and where should you typically find this information?

<p>To ensure the system meets the necessary hardware specifications, found on the manufacturer's website. (A)</p> Signup and view all the answers

If an application requires 8 GB of memory to run, and your system has 8 GB installed but only 4.8 GB available, what is the likely problem?

<p>The operating system and other processes are using a significant portion of the installed memory. (B)</p> Signup and view all the answers

What is the purpose of the Windows System Information app?

<p>To display a summary of hardware, software, and system settings. (D)</p> Signup and view all the answers

What is the key difference between Task Manager and Performance Monitor in Windows?

<p>Task Manager shows real-time utilization, while Performance Monitor allows tracking over time. (D)</p> Signup and view all the answers

What is the primary function of the Disk Cleanup utility in Windows?

<p>To free up storage space by removing unnecessary files. (C)</p> Signup and view all the answers

What does the SFC utility (System File Checker) do, and when is it most useful?

<p>It scans system files for corruption and replaces them with original versions; it is most useful after a malware infection. (C)</p> Signup and view all the answers

How can you access the Startup Repair tool in Windows when the system fails to boot?

<p>By booting from the original installation media and choosing the 'Repair your computer' option. (D)</p> Signup and view all the answers

What is the main purpose of using a System Restore point in Windows?

<p>To revert the computer's system settings to a previous state. (D)</p> Signup and view all the answers

What is the primary advantage of restoring a system from an image, compared to other troubleshooting methods?

<p>It quickly reinstalls the operating system and applications to a known good state. (C)</p> Signup and view all the answers

In Windows 10 and 11, where can you find the option to 'Reset this PC'?

<p>Settings &gt; Update &amp; Security &gt; Recovery (Windows 10) or Settings &gt; System &gt; Recovery (Windows 11). (C)</p> Signup and view all the answers

What is the main purpose of the Windows Update function?

<p>To install operating system updates and security patches automatically. (A)</p> Signup and view all the answers

Where can you find the update history in Windows to see which updates have been installed?

<p>Settings &gt; Update &amp; Security &gt; Windows Update (Windows 10) or Settings &gt; Windows Update (Windows 11). (D)</p> Signup and view all the answers

If a recent Windows update is suspected of causing system issues, how can you uninstall it?

<p>By going to Control Panel &gt; Programs and Features &gt; Installed Updates, right-clicking the update, and choosing 'Uninstall'. (C)</p> Signup and view all the answers

What is an Active Directory user profile, and what happens when it becomes damaged or corrupted?

<p>It is a collection of user settings that is downloaded on login, and corruption can cause login failures or an incorrect desktop. (C)</p> Signup and view all the answers

What is the first step in resolving a corrupt Active Directory user profile?

<p>Log in with domain administrator rights to rename the user's folder. (D)</p> Signup and view all the answers

What is the significance of backing up the user's registry key (under HKLM/SOFTWARE/Microsoft/WindowsNT/CurrentVersion/ProfileList) before deleting it?

<p>It preserves a copy of the profile settings so that they can be restored if needed. (B)</p> Signup and view all the answers

After deleting the corrupted profile and restarting the computer, what happens when the user attempts to log in?

<p>Windows will recognize that a profile doesn't exist and create a new, empty profile. (B)</p> Signup and view all the answers

Why should you avoid copying the entire contents of the old, corrupted profile into the new profile?

<p>It might transfer the corrupted data back into the new profile. (C)</p> Signup and view all the answers

Which of the following is a common reason to restart a service in Windows?

<p>To fix a software problem or service failure. (B)</p> Signup and view all the answers

What is the purpose of checking system uptime in Task Manager before troubleshooting?

<p>To see if a recent reboot might resolve the issue. (A)</p> Signup and view all the answers

Which of the following actions will remove all application data, similar to a factory reset?

<p>Resetting an application. (D)</p> Signup and view all the answers

Besides CPU speed and memory, what other hardware or software requirements might an application have?

<p>Video options, device drivers, or runtime libraries. (B)</p> Signup and view all the answers

If an application performs poorly due to insufficient storage space, what utility can you use to free up space?

<p>Disk Cleanup. (A)</p> Signup and view all the answers

In the context of Windows troubleshooting, what does the term 'image' typically refer to?

<p>A backup copy of the operating system and installed software. (D)</p> Signup and view all the answers

Why is it important to keep both the operating system and applications up to date?

<p>To apply security patches and gain access to new features. (A)</p> Signup and view all the answers

What type of user account is required to delete a damaged or corrupted user profile in Windows?

<p>An account with domain administrator rights. (B)</p> Signup and view all the answers

What is the purpose of renaming the user's folder after logging in with domain administrator rights when resolving a corrupted profile?

<p>To save important files that may be recovered later. (A)</p> Signup and view all the answers

What should you do after determining that an application is failing to run due to lack of resources?

<p>Upgrade the memory, storage drive, or CPU of your system. (D)</p> Signup and view all the answers

What is the quickest way to resolve an issue that is caused by a corrupted operating system?

<p>Delete everything in the OS and load a new version. (B)</p> Signup and view all the answers

What is the most beneficial action to perform to a Active Directory user profile that cannot be loaded?

<p>Delete the bad profile then create a new one (B)</p> Signup and view all the answers

When it comes to Windows updates, what can be modified in the advanced options?

<p>When the computer should automatically reboot (D)</p> Signup and view all the answers

Flashcards

Device Reset

Restarting a device to resolve software issues or resource over-utilization.

Windows Services

Applications running in the background in Windows.

Application Repair

A feature to reinstall missing or corrupted app files.

Application Reset

A feature to completely erase app data, resetting it to default.

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Application Uninstall

The process of removing an application from your system.

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Minimum Requirements

The minimum hardware (CPU, RAM, storage) and software required to run an application.

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System Information App

A utility that provides a summary of hardware, software, and system settings.

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Performance Monitor

A utility that allows you to monitor resource utilization over time.

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Disk Cleanup

A Windows utility that removes unnecessary files to free up storage space.

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System File Checker (SFC)

A Windows utility that scans and restores corrupted or altered system files.

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Startup Repair

A tool to fix Windows boot problems.

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Windows Restore

A feature that reverts Windows to a previous working configuration.

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OS Reimaging/Reset

Deleting everything and reinstalling Windows.

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Windows Update

A Windows feature that automatically installs OS updates and security patches.

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Update History

Reviewing what updates have been installed on your system.

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Uninstall Updates

Uninstalling a problematic update.

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User Profile

A profile associated with each user that contains their settings and files.

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Profile Load Error

Error message when Windows can't load a user's profile.

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Profile Reset

Deleting and recreating a user profile to fix corruption issues.

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Study Notes

Troubleshooting Steps

  • Restarting a device is a common troubleshooting step as it can resolve issues caused by software problems or resource overuse.
  • Software bugs within router or access point firmware can be resolved by restarting the device.
  • Restarting applications can resolve issues where the application is using more resources than expected or experiencing a memory leak.
  • Task Manager on Windows shows how long the system has been running; a long uptime may indicate a need to reboot before troubleshooting further.
  • Services running in the background on Windows can sometimes fail or have software problems, requiring a restart of the service.
  • Task Manager's Services tab allows you to stop, restart, or modify services.

Application Repair and Reinstallation

  • Uninstalling and reinstalling an application can resolve issues.
  • Windows provides options to repair, reset, or uninstall applications through Settings > Apps > Apps & Features, or the Control Panel.
  • Repairing an application reinstalls missing files, replaces corrupted files, and fixes issues with shortcuts, registry entries, or drivers without affecting application data.
  • Resetting an application removes all application data, similar to a factory reset.
  • Uninstalling an application removes everything, allowing for a clean reinstallation.

Verifying Minimum Requirements

  • Verify the minimum system requirements (memory, storage, CPU) for an application with the manufacturer.
  • Insufficient resources can prevent an application from running properly; for example, an application requiring 8GB of free memory may not run if the system only has 8GB of total memory, some of which is used by the OS.
  • The System Information app provides a summary of hardware configuration, software environment, and other system settings.
  • Performance Monitor can track resource utilization over extended periods to identify resource bottlenecks.
  • Insufficient resources may require upgrading memory, storage, or the CPU.

Disk Cleanup and System File Checker

  • Windows includes a Disk Cleanup utility to remove unnecessary files and free up storage space.
  • The System File Checker (SFC) utility scans system files for corruption or changes and replaces them with original versions.
  • SFC can be useful after a malware infection to ensure the OS files are intact.

Startup Repair and System Restore

  • Startup Repair can resolve issues preventing Windows from booting.
  • It can be launched from within Windows or by booting from the installation media.
  • Windows Restore allows you to revert the system to a previous configuration (restore point) without modifying personal files.
  • Restore points may be created automatically or manually and represent a snapshot of the system's settings at a specific time.

Resetting Windows

  • Resetting Windows involves deleting everything in the operating system and loading a new version of the OS.
  • Recovery options in Windows 10 and 11 allow you to reset the PC while keeping personal files or completely removing everything.
  • Using a system image is a faster process which organizations use.

Windows Update

  • Windows Update automatically installs operating system updates and security patches.
  • Active hours can be configured to prevent reboots during usage.
  • Update settings can limit the downloading of large files, especially useful on limited bandwidth connections.
  • Update history provides a view of installed updates, with the option to uninstall them if they cause problems.

User Profile Issues

  • Corrupted user profiles can cause login failures or missing desktop elements.
  • Resolution involves deleting the bad profile and creating a new one.
  • Log in as a domain administrator to rename the user's folder and back up their registry key (HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList).
  • Delete the existing registry key to clear the profile.
  • After restarting, the user can log in and Windows will create a new profile.
  • Copy any necessary files (but not the entire old profile) from the backed-up folder to the new profile.

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