Mobile Application Troubleshooting Quiz

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Questions and Answers

What are the three main issues to worry about when troubleshooting mobile application problems?

Applications that consume too much battery, have slow internet, and display ads
Applications that freeze, have slow response, and display error messages
Applications that fail to update, fail to install, and hang
Applications that fail to launch, fail to close, and crash (correct)

What should you do if an application fails to launch on an Android device?

Restart the device and hope the application launches
Uninstall the application and reinstall it from the app store
Force quit the application by going to settings, then apps, selecting the app, and choosing force stop (correct)
Ignore the issue and continue using the device

What action can you take if an application repeatedly causes problems and you want to prevent the user from using it on an Android device?

Disable the application by clicking the disable option in the app settings (correct)
Contact the app developer for a solution
Clear the cache of the application to resolve the issue
Change the device's settings to restrict the application

What is mentioned as a difference in troubleshooting between Android and iOS devices when it comes to application issues?

The process for force quitting applications (D) Signup and view all the answers

How can you close apps on an iPhone?

By swiping up from the bottom or double-tapping the home button and swiping the app off the screen (A) Signup and view all the answers

What can fully shutting down and restarting an iPhone help with?

Clearing the cache, memory, and closing active applications (A) Signup and view all the answers

How can you clear the cache for applications on an iPhone?

By going to settings and selecting the application, or uninstalling and reinstalling the app if the option is not available (A) Signup and view all the answers

What can cause apps to fail to update?

Compatibility with the operating system or insufficient storage space on the device (C) Signup and view all the answers

What is recommended for updating apps to avoid network connection issues?

Updating apps over Wi-Fi (B) Signup and view all the answers

What can be done if all else fails to resolve issues with an application on iOS and Android devices?

Deleting and reinstalling the application (C) Signup and view all the answers

How can apps be uninstalled on an Android device?

From the settings menu or from the home screen by pressing and holding the app icon and dragging it to the uninstall icon (A) Signup and view all the answers

What can company-issued smartphones with mobile device management software restrict?

Which apps can be run and under what conditions (C) Signup and view all the answers

What can mobile device management software disable based on geolocation?

Certain functions or features, such as the camera (C) Signup and view all the answers

What do some apps check for before loading?

Required functions (C) Signup and view all the answers

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Study Notes

Troubleshooting Mobile Application Issues

On iPhone, closing apps can be done by swiping up from the bottom or double-tapping the home button and swiping the app off the screen
Alternatively, fully shutting down the iPhone and restarting it can clear the cache, memory, and close active applications
Clearing the cache for applications on iPhone involves going to settings and selecting the application, or uninstalling and reinstalling the app if the option is not available
Apps failing to update can be due to compatibility with the operating system or insufficient storage space on the device
Network connection issues can also prevent app updates, and it is recommended to update apps over Wi-Fi
If all else fails, deleting and reinstalling the application can resolve issues on iOS and Android devices
On Android, apps can be uninstalled from the settings menu or from the home screen by pressing and holding the app icon and dragging it to the uninstall icon
Company-issued smartphones with mobile device management software can restrict which apps can be run and under what conditions
Mobile device management software can also disable certain functions or features, such as the camera, based on geolocation
Some apps check for required functions before loading