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Application and Service Fault Troubleshooting Quiz

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Application and Service Fault Troubleshooting Quiz

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Questions and Answers

What should be the first priority when an application crashes?

Immediately restart the application

Close all other running applications

Preserve any data being processed (correct)

Check for updates

What should be checked if an application crashes continually?

Recent downloads on the system

Temporary internet files

Event logs for possible causes (correct)

Running processes in Task Manager

What should be done if an application update does not fix the problem?

Ignore the issue and continue using the application

Restart the computer

Run a full system virus scan

Uninstall then reinstall the application (correct)

Where can the option to update an application usually be found?

Help menu of the application Signup and view all the answers

What should be checked if one or more services failed to start during the Windows load sequence?

Event Viewer and/or the Services snap-in Signup and view all the answers

What should be done if a service is not a critical dependency for other services?

Set it to delayed start Signup and view all the answers

What should be verified when troubleshooting a service that fails to start?

The service has sufficient privileges Signup and view all the answers

What can lead to servers and clients drifting out of sync?

Relying on the internal time of the PC Signup and view all the answers

What is recommended to use as authoritative time sources for network services?

GPS-synchronized time sources or a pool of Internet time sources Signup and view all the answers

What can help to identify and resolve drifts in time synchronization?

Sampling from a pool of time sources Signup and view all the answers

What should be used to re-register the software component that a service relies upon?

regsvr32 Signup and view all the answers

What can be used to look for orphaned items related to faulty software uninstall routines?

System Configuration Utility (msconfig) or Registry Editor (regedit) Signup and view all the answers