27 Questions
What must new visitors do to view offers on the site as of January 1, 2024?
Provide their email address and pay a fee to join Travelzoo
What will existing members not have to do to continue enjoying Travelzoo for at least a year?
Pay a fee
What will happen to existing members' membership on January 1st?
It will be automatically extended at no charge through the end of 2024
What benefit will friends or family of existing members receive if they join Travelzoo for free before the end of the year?
Membership at no cost through the end of next year
How can account details be used for future membership sign-up?
They remain in the system for easy re-sign-up
What is the deadline for referring a friend to be grandfathered in as a 'free' member?
January 1, 2024
Which social accounts can be used for signing in?
Facebook, Google, Twitter, or Apple
What happens to expired membership promo codes?
They can be given to other members or used upon re-enrollment
What is the membership fee for Canada?
$50 CAD
When can new members use promo codes for membership payment?
After January 1, 2024
How can membership be canceled?
Online via My Account
What type of deals are offered by Travelzoo?
Exclusive deals on travel, entertainment, and more
Where can sample deals be viewed?
On the home page
How are new and exciting discounts planned for paid members?
In partnership with leading providers
What makes Travelzoo's deals unique from other deal sites?
Hand-picked, rigorously vetted deals
Can paid members access all deals without any restrictions?
No, they can only access sample deals
What is the requirement for new visitors to access offers on Travelzoo after January 1, 2024?
Provide their email address and pay a fee
What is the benefit for existing members who provided their email before Jan 1, 2024?
Not have to pay for at least one year, with the possibility of extension
What defines a member according to the information provided?
Anyone who signed up with their email and has not requested their account to be deleted
What is the difference between unsubscribing and deleting an account?
Unsubscribing means stopping receiving emails, while deleting an account removes the email address and associated data from the system
What happens if a member deletes their account after Jan 1, 2024?
Their membership is discontinued, and they will have to pay to sign up again
What is the support team's goal regarding the impact of the paid membership in 2024?
Address member concerns using new issue types and FAQs
What is the status of Travelzoo's membership fee in terms of regions and 2025?
It varies by region, and there is uncertainty whether the pricing will change in 2025
What happens to the account details of members who do not become paid members?
Their account details will not be deleted, but they will be prompted to sign in and pay for membership to access offers
What should the support team provide for negative criticism?
General empathy responses
What is the recommendation for existing members regarding unsubscribing?
Members are encouraged to wait before unsubscribing, as existing travel and entertainment deals can be accessed without cost until the end of the year
What should the support team use to address member questions and concerns?
The provided FAQs and email templates
Study Notes
Travelzoo Membership Changes and FAQs
- As of January 1, 2024, new visitors to Travelzoo will be required to provide their email address and pay a fee to access offers.
- Existing members who provided their email before Jan 1, 2024, will not have to pay for at least one year, with the possibility of extension.
- A member is anyone who signed up with their email and has not requested their account to be deleted.
- Unsubscribing means stopping receiving emails, while deleting an account removes the email address and associated data from the system.
- Deleting an account after Jan 1, 2024, will discontinue the person's membership, and they will have to pay to sign up again.
- The support team's goal is to address member concerns about the paid membership and its impact in 2024 using new issue types and FAQs.
- Existing members will receive exclusive access to travel and entertainment deals, with partnerships with over 5,000 top travel suppliers.
- Travelzoo's membership fee varies by region, and there is uncertainty whether the pricing will change in 2025.
- Members who do not become paid members will not have their account details deleted, but they will be prompted to sign in and pay for membership to access offers.
- The support team should provide general empathy responses for negative criticism and address concerns about the decision to move to paid membership.
- Members are encouraged to wait before unsubscribing, as existing travel and entertainment deals can be accessed without cost until the end of the year.
- The team should use the provided FAQs and email templates to address member questions and concerns, escalating to a supervisor when necessary.
"Travelzoo Membership Changes and FAQs" quiz covers the updates to Travelzoo's membership policy, including the introduction of paid membership, account deletion, and access to exclusive travel and entertainment deals. The quiz provides guidance on addressing member concerns and utilizing FAQs and email templates to communicate changes effectively.
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