12 Questions
What is the primary mission of the Transact Client Support team?
To create and deliver high-quality technical support services through knowledge share and collaboration
What is the commitment of Transact Client Support in terms of technical support infrastructure?
Comprehensive, up-to-date, responsive, reliable, and intuitive
What is the collaborative process for resolving issues?
Collaboration with both internal team members and external stakeholders
What is the purpose of this document according to the text?
To provide a general overview of the support that the Transact Client Support team offers
How does Transact Client Support aim to provide clients with service?
By resolving incidents quickly to exceed client’s expectations
What is the commitment of Transact Client Support in terms of client experience?
To continually improve the client experience
What is the responsibility of clients in relation to system files and databases?
Back up the system files and databases daily and not hold Transact responsible for data loss
What is the responsibility of Transact with regard to monetary losses from client transactions?
Transact is not responsible for any monetary losses due to client transactions not settling successfully
What does Transact Technical Support provide assistance for?
Product Features and Functionality
What is the responsibility of the Transact Administrator?
Performing regularly scheduled system and database backups
What happens if emergency onsite assistance is requested and the issue lies outside Transact's responsibility?
The client will be charged for travel and assessed for services at then current fees
What type of support requests does Transact make guarantees about resolving?
Support requests involving system design and initial system implementation/installation
Learn about the mission and services of the Transact Client Support team, focused on providing best-in-class support for Transact products and services to ensure a superior client experience. Explore the customer-centric approach, technical skills, resource optimization, technology application, and knowledge sharing within the team.
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