Podcast
Questions and Answers
What is the primary mission of the Transact Client Support team?
What is the primary mission of the Transact Client Support team?
- To detail every scenario or item covered or not covered by Transact
- To provide exceptional service and achieve the highest level of client satisfaction
- To create and deliver high-quality technical support services through knowledge share and collaboration (correct)
- To resolve incidents in a timely manner with the goal of exceeding client’s expectations
What is the commitment of Transact Client Support in terms of technical support infrastructure?
What is the commitment of Transact Client Support in terms of technical support infrastructure?
- Basic, semi-updated, moderately responsive, somewhat reliable, and intuitive
- Extensive, obsolete, non-responsive, unreliable, and complex
- Limited, outdated, unresponsive, unreliable, and complex
- Comprehensive, up-to-date, responsive, reliable, and intuitive (correct)
What is the collaborative process for resolving issues?
What is the collaborative process for resolving issues?
- Independent resolution without collaboration
- Collaboration with both internal team members and external stakeholders (correct)
- Collaboration with internal team members only
- Collaboration with external stakeholders only
What is the purpose of this document according to the text?
What is the purpose of this document according to the text?
How does Transact Client Support aim to provide clients with service?
How does Transact Client Support aim to provide clients with service?
What is the commitment of Transact Client Support in terms of client experience?
What is the commitment of Transact Client Support in terms of client experience?
What is the responsibility of clients in relation to system files and databases?
What is the responsibility of clients in relation to system files and databases?
What is the responsibility of Transact with regard to monetary losses from client transactions?
What is the responsibility of Transact with regard to monetary losses from client transactions?
What does Transact Technical Support provide assistance for?
What does Transact Technical Support provide assistance for?
What is the responsibility of the Transact Administrator?
What is the responsibility of the Transact Administrator?
What happens if emergency onsite assistance is requested and the issue lies outside Transact's responsibility?
What happens if emergency onsite assistance is requested and the issue lies outside Transact's responsibility?
What type of support requests does Transact make guarantees about resolving?
What type of support requests does Transact make guarantees about resolving?
