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Transact Client Support Mission and Services

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Transact Client Support Mission and Services

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Questions and Answers

What is the primary mission of the Transact Client Support team?

To detail every scenario or item covered or not covered by Transact

To provide exceptional service and achieve the highest level of client satisfaction

To create and deliver high-quality technical support services through knowledge share and collaboration (correct)

To resolve incidents in a timely manner with the goal of exceeding client’s expectations

What is the commitment of Transact Client Support in terms of technical support infrastructure?

Basic, semi-updated, moderately responsive, somewhat reliable, and intuitive

Extensive, obsolete, non-responsive, unreliable, and complex

Limited, outdated, unresponsive, unreliable, and complex

Comprehensive, up-to-date, responsive, reliable, and intuitive (correct)

What is the collaborative process for resolving issues?

Independent resolution without collaboration

Collaboration with both internal team members and external stakeholders (correct)

Collaboration with internal team members only

Collaboration with external stakeholders only

What is the purpose of this document according to the text?

To provide a general overview of the support that the Transact Client Support team offers Signup and view all the answers

How does Transact Client Support aim to provide clients with service?

By resolving incidents quickly to exceed client’s expectations Signup and view all the answers

What is the commitment of Transact Client Support in terms of client experience?

To continually improve the client experience Signup and view all the answers

What is the responsibility of clients in relation to system files and databases?

Back up the system files and databases daily and not hold Transact responsible for data loss Signup and view all the answers

What is the responsibility of Transact with regard to monetary losses from client transactions?

Transact is not responsible for any monetary losses due to client transactions not settling successfully Signup and view all the answers

What does Transact Technical Support provide assistance for?

Product Features and Functionality Signup and view all the answers

What is the responsibility of the Transact Administrator?

Performing regularly scheduled system and database backups Signup and view all the answers

What happens if emergency onsite assistance is requested and the issue lies outside Transact's responsibility?

The client will be charged for travel and assessed for services at then current fees Signup and view all the answers

What type of support requests does Transact make guarantees about resolving?

Support requests involving system design and initial system implementation/installation Signup and view all the answers