Training Control Processes and Conduct Standards Quiz
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Questions and Answers

What does the Training department review before making commitments to customers?

  • Customer feedback and satisfaction
  • Availability of personnel, material, classes, and required services (correct)
  • Competitor training programs
  • Training department budget constraints

    • When can courses be set up on short notice?

  • After coordination between Training Scheduling and the concerned department (correct)
  • Upon customer request without any prior notice
  • During peak training seasons
  • At the discretion of the instructor

    • How can customers modify the course duration or content to fit their special needs?

  • By paying an additional fee for customization
  • By utilizing the Courseware Design & Development Form (PSAA/AQA/F31) (correct)
  • By submitting a formal letter to the Training department
  • By directly informing the instructor on the day of training

    • What should the instructor use to record attendance during training?

    <p>Attendance roster (PSAA/MST/F07)</p> Signup and view all the answers

    What type of course is conducted to meet the primary training and licensing needed for all trainees?

    <p>Initial Courses</p> Signup and view all the answers

    Which course is offered to meet re-licensing requirements?

    <p>Recurrent / Renewal Courses</p> Signup and view all the answers

    When should the department manager ensure that the course certificate is sent to the customer?

    <p>Not later than 72 hours from course completion</p> Signup and view all the answers

    What type of training is for operational staff who have previously achieved competence but no longer demonstrate the required competence?

    <p>Re-qualification Training</p> Signup and view all the answers

    What does an awareness course cover?

    <p>General understanding and knowledge about any subject</p> Signup and view all the answers

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