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Questions and Answers
What does the Training department review before making commitments to customers?
What does the Training department review before making commitments to customers?
- Customer feedback and satisfaction
- Availability of personnel, material, classes, and required services (correct)
- Competitor training programs
- Training department budget constraints
When can courses be set up on short notice?
When can courses be set up on short notice?
- After coordination between Training Scheduling and the concerned department (correct)
- Upon customer request without any prior notice
- During peak training seasons
- At the discretion of the instructor
How can customers modify the course duration or content to fit their special needs?
How can customers modify the course duration or content to fit their special needs?
- By paying an additional fee for customization
- By utilizing the Courseware Design & Development Form (PSAA/AQA/F31) (correct)
- By submitting a formal letter to the Training department
- By directly informing the instructor on the day of training
What should the instructor use to record attendance during training?
What should the instructor use to record attendance during training?
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What type of course is conducted to meet the primary training and licensing needed for all trainees?
What type of course is conducted to meet the primary training and licensing needed for all trainees?
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Which course is offered to meet re-licensing requirements?
Which course is offered to meet re-licensing requirements?
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When should the department manager ensure that the course certificate is sent to the customer?
When should the department manager ensure that the course certificate is sent to the customer?
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What type of training is for operational staff who have previously achieved competence but no longer demonstrate the required competence?
What type of training is for operational staff who have previously achieved competence but no longer demonstrate the required competence?
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What does an awareness course cover?
What does an awareness course cover?
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