Trainer Guide Stage 1 Vocabulary Quiz

Study Notes

Training Terms and Definitions

Make an Impression: Involves warmly welcoming customers and uncovering their needs.
Make a Match: Focuses on personalizing solutions and gaining agreement with customers.
Make a Friend: Entails thoroughly educating customers and sincerely thanking them for their business.
Exceed: Online training platform requiring a Global ID to commence training, typically taking 8-10 days to receive the ID. Provides a knowledge center for Cricket Wireless inquiries.

Customer Service Tools

Chat to the MAX: A live agent tool designed for handling customer disputes efficiently.
My Cricket App: Allows users to manage account payments, check data usage, modify plans, and add features conveniently via smartphone.

Cricket Plans and Features

Cricket Core: Monthly cost of $55, with a maximum data speed of 3Mbps; video streaming at 1.5 Mbps. Data speeds may be slowed after exceeding 22GB per line per month during congestion.
Cricket More: Offers video streaming at 1.5 Mbps and may slow data under congested conditions, supports SD quality streaming (480p).
5 GB Plan: Provides 5 GB of high-speed data; speeds reduced to 128Kbps max when the cap is exceeded.
2 GB Plan: Offers 2 GB of high-speed data; speeds reduced to 128Kbps max upon exceeding the allowance.

Insurance and International Services

Cricket Protect: $8 monthly insurance plan covering device damage and offering quick screen repair for $29. Includes a convenient replacement process and 16GB photo/video storage.
Cricket International: An add-on for $5/month allowing unlimited landline calls to 35 countries from the U.S. Offers flexibility to add or cancel.
Cricket International Extra: For $15/month, includes all features of Cricket International plus unlimited multimedia messaging (MMS) and 1,000 mobile-to-mobile calling minutes to 31 countries.

Payment and Discounts

Auto-Pay: Monthly service credit of $5 for users enrolled in Auto Pay on eligible plans, credited at the end of each month.

Equipment and Leasing Options

DTV NOW: Streaming service from Direct TV for live TV, recording, and on-demand viewing.
Mobile Hotspot: Enables customers to turn their phone into a Wi-Fi hotspot for multiple devices, accessible wherever Cricket coverage is available.
Trade up Clover: Trade-in program for qualifying devices; customers receive credit towards a new Cricket phone if their device is functional.
Progressive Leasing: Allows customers to acquire high-end devices with an initial low payment of $49.99.

Management and Evaluation Tools

Paylocity: A web-based platform for managing payroll, employee evaluation, recruiting, and onboarding for Noble Venture Wireless, Inc. Includes access to payroll documents and an employee handbook.
Velocity: Daily performance management tool at Cricket Wireless, includes daily goal sheets, huddles to review performance, observation reports, and direct feedback models to enhance sales strategies.
Cricket Protect Plus: Monthly coverage at $11, offering comprehensive device protection, unlimited screen repair services, next-day device replacements, and unlimited storage for photos and videos with myPhotoVaultTM.

Description

Test your knowledge of key vocabulary from the Trainer Guide Stage 1. This quiz covers essential phrases and their definitions, helping you make an impression, match solutions, and build relationships. Perfect for those involved in training or coaching.