15 Questions
Which of the following is NOT one of the Seven Basic Quality Tools?
Six Sigma
What is the primary focus of Total Quality Management (TQM)?
Customer satisfaction and continuous improvement
In the context of quality management, what does the Deming Chain refer to?
The linkage between quality improvement and increased productivity
Which tool is used for identifying the most significant factors contributing to a problem?
Pareto Analysis
What is the primary purpose of using Check Sheets in quality management?
To record data as it is collected
What is one key aspect emphasized in the text regarding quality product?
External customersupplier
In the context of quality product, who needs to be satisfied according to the text?
Users
What is one of the main focuses for achieving quality according to the text?
User satisfaction
Based on the text, who are referred to as 'internal customersupplier'?
Suppliers within the organization
What approach is recommended in the text to achieve quality for satisfying users?
Total Quality Management (TQM)
Which category of tools is efficient when data are numerical and easy to collect in the TQM approach?
Seven Basic Quality Tools
In TQM, what type of data do the Seven Basic Quality Tools work best with?
Numerical data that are easy to collect
Which type of tools is commonly used in TQM for analyzing and solving quality-related problems?
Seven Basic Quality Tools
What distinguishes the Seven Basic Quality Tools from other tool categories in the TQM approach?
They are efficient when data are numerical and easy to collect
Which category of tools aligns with the idea that simplicity and ease of use are key in quality management practices?
Seven Basic Quality Tools
Learn about the three groups of tools provided by the TQM approach, with a focus on the Seven Basic Quality Tools that are efficient for numerical data collection.
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