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Questions and Answers
What type of performance measures should be used when implementing TQM?
What type of performance measures should be used when implementing TQM?
- Financial measures
- Non-financial measures (correct)
- Production-based measures
- Sales-based measures
What kind of activities should performance measures for TQM cover?
What kind of activities should performance measures for TQM cover?
- Work of sales and distribution departments
- Work of external suppliers
- Reactions of external customers
- All of the above (correct)
What is the main purpose of performance measures in TQM?
What is the main purpose of performance measures in TQM?
- To monitor the progress of the production process
- To measure the success of the sales department
- To evaluate the effectiveness of external suppliers
- To evaluate the performance of the entire organisation (correct)
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