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Questions and Answers
What does the word 'total' imply in Total Quality Management (TQM)?
Who helped the Japanese apply concepts of TQM after World War II?
What is the main focus of Total Quality Management (TQM)?
When was the TQM philosophy evolved?
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What is the key principle of Total Quality Management (TQM)?
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Total Quality Management (TQM) is a management philosophy and strategy that is not customer-oriented.
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The evolution of Total Quality Management (TQM) occurred in Japan after World War I.
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Total Quality Management (TQM) is a system of management that does not require the commitment of every staff member to maintain high standards of work.
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Edward Deming, an American quality expert, played a role in helping Japan apply concepts of TQM.
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TQM philosophy is centered on quality to result in customer delight and is based on the principle that every staff member must be committed to maintaining high standards of work.
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Study Notes
Total Quality Management (TQM)
- The word "total" in TQM implies the involvement and commitment of every staff member to maintain high standards of work.
Origins of TQM
- Edward Deming, an American quality expert, helped the Japanese apply concepts of TQM after World War II, not after World War I.
Focus of TQM
- The main focus of TQM is to result in customer delight.
Evolution of TQM
- The TQM philosophy evolved in Japan after World War II, not after World War I.
Key Principle of TQM
- The key principle of TQM is that every staff member must be committed to maintaining high standards of work.
- TQM is a customer-oriented management philosophy and strategy.
- It requires the commitment of every staff member to maintain high standards of work.
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Description
Test your knowledge of Total Quality Management with this quiz. Explore the evolution and fundamental concepts of TQM, including its principles and applications in production and operations management. Ideal for students studying business administration or interested in quality control and management.
