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Questions and Answers
What does the word 'total' imply in Total Quality Management (TQM)?
What does the word 'total' imply in Total Quality Management (TQM)?
- Quality control is the sole responsibility of the quality department
- All members of the organization make consistent efforts (correct)
- Customer satisfaction is the only focus
- Only the top management is responsible for quality
Who helped the Japanese apply concepts of TQM after World War II?
Who helped the Japanese apply concepts of TQM after World War II?
- Joseph Juran
- Kaoru Ishikawa
- Edward Deming (correct)
- Philip Crosby
What is the main focus of Total Quality Management (TQM)?
What is the main focus of Total Quality Management (TQM)?
- Cost reduction
- Employee satisfaction
- Market expansion
- Customer delight (correct)
When was the TQM philosophy evolved?
When was the TQM philosophy evolved?
What is the key principle of Total Quality Management (TQM)?
What is the key principle of Total Quality Management (TQM)?
Total Quality Management (TQM) is a management philosophy and strategy that is not customer-oriented.
Total Quality Management (TQM) is a management philosophy and strategy that is not customer-oriented.
The evolution of Total Quality Management (TQM) occurred in Japan after World War I.
The evolution of Total Quality Management (TQM) occurred in Japan after World War I.
Total Quality Management (TQM) is a system of management that does not require the commitment of every staff member to maintain high standards of work.
Total Quality Management (TQM) is a system of management that does not require the commitment of every staff member to maintain high standards of work.
Edward Deming, an American quality expert, played a role in helping Japan apply concepts of TQM.
Edward Deming, an American quality expert, played a role in helping Japan apply concepts of TQM.
TQM philosophy is centered on quality to result in customer delight and is based on the principle that every staff member must be committed to maintaining high standards of work.
TQM philosophy is centered on quality to result in customer delight and is based on the principle that every staff member must be committed to maintaining high standards of work.
Flashcards
Total in TQM
Total in TQM
Implies all members making consistent efforts.
Edward Deming
Edward Deming
Key figure who introduced TQM concepts to Japan post-WWII.
Main focus of TQM
Main focus of TQM
To achieve customer delight through quality management.
TQM evolution
TQM evolution
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Key principle of TQM
Key principle of TQM
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TQM customer orientation
TQM customer orientation
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TQM evolution time period
TQM evolution time period
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Staff commitment in TQM
Staff commitment in TQM
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False statement about TQM
False statement about TQM
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True nature of TQM
True nature of TQM
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Study Notes
Total Quality Management (TQM)
- The word "total" in TQM implies the involvement and commitment of every staff member to maintain high standards of work.
Origins of TQM
- Edward Deming, an American quality expert, helped the Japanese apply concepts of TQM after World War II, not after World War I.
Focus of TQM
- The main focus of TQM is to result in customer delight.
Evolution of TQM
- The TQM philosophy evolved in Japan after World War II, not after World War I.
Key Principle of TQM
- The key principle of TQM is that every staff member must be committed to maintaining high standards of work.
- TQM is a customer-oriented management philosophy and strategy.
- It requires the commitment of every staff member to maintain high standards of work.
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Description
Test your knowledge of Total Quality Management with this quiz. Explore the evolution and fundamental concepts of TQM, including its principles and applications in production and operations management. Ideal for students studying business administration or interested in quality control and management.
