5 Questions
What are the implications of quality according to the text?
Company reputation, product liability, and global implications
What is the objective of an operations manager according to the text?
To build a total quality management system that identifies and satisfies customer needs
What does ISO 9000 International Quality Standards emphasize according to the text?
Sustained success through quality management procedures and detailed documentation
What are the different views of defining quality mentioned in the text?
User-based, manufacturing-based, product-based
How does managing quality support strategies?
Supports differentiation, low cost, and response strategies
Test your knowledge of managing quality, total quality management, and its impact on business strategies. Learn about the importance of quality in supporting differentiation, low cost, and response strategies.
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