Quality and Strategy in Operations Management
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Questions and Answers

What are the implications of quality according to the text?

  • Quality control, process improvement, and waste reduction
  • Customer satisfaction, employee retention, and cost reduction
  • Company reputation, product liability, and global implications (correct)
  • Market share, customer loyalty, and employee satisfaction
  • What is the objective of an operations manager according to the text?

  • To build a total quality management system that identifies and satisfies customer needs (correct)
  • To streamline production processes for efficiency
  • To ensure regulatory compliance and safety standards
  • To maximize profits and minimize costs
  • What does ISO 9000 International Quality Standards emphasize according to the text?

  • Flexibility through adaptive quality management approaches
  • Quick results through rapid implementation of quality control measures
  • Cost reduction through streamlined processes and minimal documentation
  • Sustained success through quality management procedures and detailed documentation (correct)
  • What are the different views of defining quality mentioned in the text?

    <p>User-based, manufacturing-based, product-based</p> Signup and view all the answers

    How does managing quality support strategies?

    <p>Supports differentiation, low cost, and response strategies</p> Signup and view all the answers

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