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Questions and Answers
Total Quality Management is a management approach that focuses on short-term success through customer satisfaction.
Total Quality Management is a management approach that focuses on short-term success through customer satisfaction.
False (B)
Total Quality Management involves all members of an organization in improving processes, products, services, and the organizational culture.
Total Quality Management involves all members of an organization in improving processes, products, services, and the organizational culture.
True (A)
Total Quality Management uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
Total Quality Management uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
True (A)
The customer's determination of quality level is not a key principle of Total Quality Management.
The customer's determination of quality level is not a key principle of Total Quality Management.
All employees in a Total Quality Management system participate in working toward common goals.
All employees in a Total Quality Management system participate in working toward common goals.
Total Quality Management involves a management approach to long-term success through customer satisfaction.
Total Quality Management involves a management approach to long-term success through customer satisfaction.
Total Quality Management is the successor to modern quality management systems.
Total Quality Management is the successor to modern quality management systems.
High-performance work systems do not integrate continuous improvement efforts with normal business operations.
High-performance work systems do not integrate continuous improvement efforts with normal business operations.
Self-managed work teams are not a form of empowerment in Total Quality Management.
Self-managed work teams are not a form of empowerment in Total Quality Management.
Total Quality Management does not use strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
Total Quality Management does not use strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
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