10 Questions
Total Quality Management is a management approach that focuses on short-term success through customer satisfaction.
False
Total Quality Management involves all members of an organization in improving processes, products, services, and the organizational culture.
True
Total Quality Management uses strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
True
The customer's determination of quality level is not a key principle of Total Quality Management.
False
All employees in a Total Quality Management system participate in working toward common goals.
True
Total Quality Management involves a management approach to long-term success through customer satisfaction.
True
Total Quality Management is the successor to modern quality management systems.
False
High-performance work systems do not integrate continuous improvement efforts with normal business operations.
False
Self-managed work teams are not a form of empowerment in Total Quality Management.
False
Total Quality Management does not use strategy, data, and effective communications to integrate the quality discipline into the culture and activities of the organization.
False
Test your knowledge of Total Quality Management with this quiz. Explore the primary elements of TQM and understand how it contributes to long-term success through customer satisfaction.
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