5 Questions
What does 'Total' emphasize in Total Quality Management (TQM)?
That all departments, not just production, are obligated to improve their operations
What did TQM draw heavily on for its tools and techniques?
Previously developed tools and techniques of quality control
When did TQM enjoy widespread attention?
Late 1980s and early 1990s
What did 'management' emphasize in TQM?
That executives are obligated to actively manage quality through funding, training, staffing, and goal setting
What overshadowed TQM in the 1990s?
ISO 9000, Lean manufacturing, and Six Sigma
Test your knowledge of Total Quality Management (TQM) with this quiz. Challenge yourself with questions about TQM principles, techniques, and its impact on organizational performance.
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