Total Quality Management Quiz

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Questions and Answers

What does 'Total' emphasize in Total Quality Management (TQM)?

That quality improvement is a temporary rather than a permanent effort
That only production departments are obligated to improve their operations
That customer satisfaction is the sole focus of quality improvement
That all departments, not just production, are obligated to improve their operations (correct)

What did TQM draw heavily on for its tools and techniques?

Tools and techniques of financial management
Newly developed tools and techniques of quality control
Tools and techniques of human resource management
Previously developed tools and techniques of quality control (correct)

When did TQM enjoy widespread attention?

Mid-1990s
Late 1980s and early 1990s (correct)
Late 1970s and early 1980s
Late 1990s

What did 'management' emphasize in TQM?

<p>That executives are obligated to actively manage quality through funding, training, staffing, and goal setting (D)</p> Signup and view all the answers