Total Quality Management Quiz

That quality improvement is a temporary rather than a permanent effort

That only production departments are obligated to improve their operations

That customer satisfaction is the sole focus of quality improvement

That all departments, not just production, are obligated to improve their operations (correct)

Tools and techniques of financial management

Newly developed tools and techniques of quality control

Tools and techniques of human resource management

Previously developed tools and techniques of quality control (correct)

Mid-1990s

Late 1980s and early 1990s (correct)

Late 1970s and early 1980s

Late 1990s

<p>That executives are obligated to actively manage quality through funding, training, staffing, and goal setting</p> Signup and view all the answers

<p>ISO 9000, Lean manufacturing, and Six Sigma</p> Signup and view all the answers