Total Quality Management Quiz

Meeting or exceeding customer expectations in products or services.

The process of enhancing products and reducing waste for better quality.

A key figure in quality management known for his 14-Points philosophy.

A concept by Philip Crosby emphasizing the prevention of defects.

The ease and cost-effectiveness of making repairs to a product.

The customer's impression and reputation of a product.

A systematic approach to quality improvement through continuous management cycles.

A model consisting of ten dimensions to measure service quality.

The inspection and classification of a random sample selected from a batch for decision making.

Quality checks performed on products after production to ensure they meet standards.

Quality checks performed on materials before they are used in production.

A managerial framework aimed at improving overall quality by integrating all processes and employees.

Costs incurred to prevent quality failures or to fix problems in products or services.

A methodology aimed at reducing defects and improving processes through data-driven decisions.

Developments in quality control from statistical charts to international standards from the 1920s onward.

Regulatory and compliance factors influencing quality management practices.

A methodology using data to monitor and control production processes for quality assurance.

The process of gathering data from various sources to analyze quality and performance.

Ongoing review of production processes to ensure they meet quality standards.

Factors that cause inconsistencies in production, categorized as inputs, processes, and outputs.

Visual tools used to track process performance over time to highlight variations.

Statistical methods that summarize and describe data characteristics.

The ability of a process to produce output that meets specifications consistently.

An international standard for quality management systems focusing on meeting customer requirements and regulatory standards.

The total cost associated with ensuring and not ensuring good quality, comprising two factors.

A framework of processes, policies, and procedures aimed at improving overall quality in an organization.

Activities and processes that ensure products or services meet quality standards before delivery.

The process of assessing a product's quality to ensure it meets standards before delivery.

Essential tools introduced by Ishikawa for problem-solving in quality management.

The process of monitoring outputs to ensure they meet specified quality criteria.

Quality that meets customer needs and expectations, ensuring fitness for purpose.

A tool to identify possible causes of a problem, resembling a fishbone structure.

Quality that fails to meet customer expectations, often leading to complaints.

A method for identifying the primary cause of a problem in quality management.

A technique that uses the 80/20 rule to identify significant factors affecting quality.

An organization that develops and publishes standards for various industries globally.

The goals set by an organization to guide and improve its quality management practices.

Processes for evaluating and improving the performance of suppliers in terms of quality.

The average line in a control chart representing the mean value of samples.

The threshold above which a process is considered to be out of control.

The threshold below which a process is considered to be out of control.

A control chart used to monitor the proportion of defective items in a sample.

A control chart that tracks the number of defective items in a sample, suitable for varying sample sizes.

A rule indicating a single point plots outside the control limits is a sign of an out-of-control process.

A rule stating that six or more consecutive points steadily increasing or decreasing indicate a trend in the process.