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Questions and Answers
What are value-creation processes primarily focused on?
What are value-creation processes primarily focused on?
Which of the following is NOT a major activity of process management?
Which of the following is NOT a major activity of process management?
What does cycle time refer to in the context of process management?
What does cycle time refer to in the context of process management?
Who is responsible for process performance in an organization?
Who is responsible for process performance in an organization?
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Which requirement is essential for processes to apply the techniques of process management?
Which requirement is essential for processes to apply the techniques of process management?
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What is the primary focus of process improvement according to the principles identified?
What is the primary focus of process improvement according to the principles identified?
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Which of the following is NOT considered a factor in process design?
Which of the following is NOT considered a factor in process design?
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What is the purpose of corrective action in process management?
What is the purpose of corrective action in process management?
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Which statement best captures the mindset emphasized in quality management processes?
Which statement best captures the mindset emphasized in quality management processes?
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What common mistake is highlighted as a factor that can lead to errors in production?
What common mistake is highlighted as a factor that can lead to errors in production?
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Study Notes
Process Focus in TQM
- Processes are categorized as Value-creation processes and Support processes.
- Value-creation processes are essential for sustaining competitive advantage and achieving business results.
- Support processes help facilitate value-creation, affecting employee performance and daily operations.
Process Management Overview
- Process management involves planning and managing activities to enhance organizational performance.
- Major activities include:
- Design: Tailoring processes to meet both internal and external customer needs.
- Control: Monitoring processes to ensure they meet standards.
- Improvement: Continually upgrading processes based on performance evaluations.
Process Requirements and Characteristics
- Cycle time measures the duration to complete one process cycle, from order to delivery.
- Process owners are accountable for process performance and improvement authority.
- Essential qualities for effective process management:
- Repeatability of processes.
- Measurability of outcomes.
Guiding Principles of Process Management
- AT&T emphasizes end-to-end process improvement and a prevention-focused quality mindset.
- Process design should incorporate:
- Safety
- Cost efficiency
- Variability management
- Productivity enhancement
- Environmental considerations
- Measurement and capability assessments
Technology and Process Design
- Technology plays a key role in enhancing service and manufacturing efficiency.
- Process mapping, including flowcharts and standard operating procedures, aids in clear process design.
Mistake-Proofing Processes
- Common production mistakes include omitted steps, setup errors, and use of incorrect parts.
- Factors leading to errors include forgetfulness, misunderstanding, lack of experience, and lack of attention.
- Mistake prevention methods:
- Designing out potential defects.
- Stopping processes before defects occur.
- Identifying and correcting defects promptly.
Service Process Design
- Services differ from manufacturing in their less defined outputs, higher customer interaction, and need for customization.
- Key questions in service design:
- What standards must be met?
- What is the intended outcome of the service?
- How long should the service take?
Agility in Process Design
- Agility denotes flexibility and ability to adapt to changing conditions swiftly.
- Flexibility allows organizations to respond effectively to evolving customer demands.
Process Control
- Process control involves ensuring compliance with requirements and implementing corrective actions as needed.
- Control processes in manufacturing focus on material intake, key processes, and final product assessment.
- Best practices in process management yield exceptional results and are recognized by industry experts.
Managing Supply Chain Processes
- Supply chains are critical in enhancing business processes, encompassing key value creation and support mechanisms.
- Effective supply chain management ensures streamlined operations and customer satisfaction.
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Description
This quiz explores the role of processes in Total Quality Management (TQM), focusing on value-creation and support processes. It also covers key activities in process management, such as design, control, and improvement, and discusses cycle time and the responsibilities of process owners.
