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Total Quality Management Objectives

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Questions and Answers

Which of the following is NOT an objective of Total Quality Management (TQM)?

Observing behavior changes over a period of time (correct)

Developing cause-effect relationships

Measuring system capacity

Developing improvement checklist and check forms

What is a key priority of effort in Total Quality Management (TQM)?

Separating trivial from significant needs

Developing operational definitions

Defect prevention (correct)

Helping teams make better decisions

Which activity is aimed at developing understanding and improvement in Total Quality Management (TQM)?

Measuring system capacity

Process improvement

Priority of effort

Developing cause-effect relationships (correct)

Study Notes

Total Quality Management (TQM) Objectives

Increasing customer satisfaction is an objective of TQM
Improving employee involvement and participation is an objective of TQM
Reducing cost and improving productivity is an objective of TQM
Maximizing profit is NOT an objective of TQM

Key Priority of Effort in TQM

Continuous improvement of processes and products is a key priority of effort in TQM

Activity in TQM

Training and education is aimed at developing understanding and improvement in TQM

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Description

Test your knowledge of the objectives of Total Quality Management (TQM) including process improvement, defect prevention, developing cause-effect relationships, and more.