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Questions and Answers
Which of the following is NOT an objective of Total Quality Management (TQM)?
What is a key priority of effort in Total Quality Management (TQM)?
Which activity is aimed at developing understanding and improvement in Total Quality Management (TQM)?
Study Notes
Total Quality Management (TQM) Objectives
- Increasing customer satisfaction is an objective of TQM
- Improving employee involvement and participation is an objective of TQM
- Reducing cost and improving productivity is an objective of TQM
- Maximizing profit is NOT an objective of TQM
Key Priority of Effort in TQM
- Continuous improvement of processes and products is a key priority of effort in TQM
Activity in TQM
- Training and education is aimed at developing understanding and improvement in TQM
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Description
Test your knowledge of the objectives of Total Quality Management (TQM) including process improvement, defect prevention, developing cause-effect relationships, and more.
