Total Quality Management Objectives
3 Questions
1 Views

Choose a study mode

Play Quiz
Study Flashcards
Spaced Repetition
Chat to lesson

Podcast

Play an AI-generated podcast conversation about this lesson

Questions and Answers

Which of the following is NOT an objective of Total Quality Management (TQM)?

  • Observing behavior changes over a period of time (correct)
  • Developing cause-effect relationships
  • Measuring system capacity
  • Developing improvement checklist and check forms
  • What is a key priority of effort in Total Quality Management (TQM)?

  • Separating trivial from significant needs
  • Developing operational definitions
  • Defect prevention (correct)
  • Helping teams make better decisions
  • Which activity is aimed at developing understanding and improvement in Total Quality Management (TQM)?

  • Measuring system capacity
  • Process improvement
  • Priority of effort
  • Developing cause-effect relationships (correct)
  • Study Notes

    Total Quality Management (TQM) Objectives

    • Increasing customer satisfaction is an objective of TQM
    • Improving employee involvement and participation is an objective of TQM
    • Reducing cost and improving productivity is an objective of TQM
    • Maximizing profit is NOT an objective of TQM

    Key Priority of Effort in TQM

    • Continuous improvement of processes and products is a key priority of effort in TQM

    Activity in TQM

    • Training and education is aimed at developing understanding and improvement in TQM

    Studying That Suits You

    Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

    Quiz Team

    Description

    Test your knowledge of the objectives of Total Quality Management (TQM) including process improvement, defect prevention, developing cause-effect relationships, and more.

    More Like This

    Use Quizgecko on...
    Browser
    Browser