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Questions and Answers
Which of the following is NOT an objective of Total Quality Management (TQM)?
Which of the following is NOT an objective of Total Quality Management (TQM)?
- Observing behavior changes over a period of time (correct)
- Developing cause-effect relationships
- Measuring system capacity
- Developing improvement checklist and check forms
What is a key priority of effort in Total Quality Management (TQM)?
What is a key priority of effort in Total Quality Management (TQM)?
- Separating trivial from significant needs
- Developing operational definitions
- Defect prevention (correct)
- Helping teams make better decisions
Which activity is aimed at developing understanding and improvement in Total Quality Management (TQM)?
Which activity is aimed at developing understanding and improvement in Total Quality Management (TQM)?
- Measuring system capacity
- Process improvement
- Priority of effort
- Developing cause-effect relationships (correct)
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Study Notes
Total Quality Management (TQM) Objectives
- Increasing customer satisfaction is an objective of TQM
- Improving employee involvement and participation is an objective of TQM
- Reducing cost and improving productivity is an objective of TQM
- Maximizing profit is NOT an objective of TQM
Key Priority of Effort in TQM
- Continuous improvement of processes and products is a key priority of effort in TQM
Activity in TQM
- Training and education is aimed at developing understanding and improvement in TQM
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