Total Quality Management Objectives
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Questions and Answers

Which of the following is NOT an objective of Total Quality Management (TQM)?

  • Observing behavior changes over a period of time (correct)
  • Developing cause-effect relationships
  • Measuring system capacity
  • Developing improvement checklist and check forms

What is a key priority of effort in Total Quality Management (TQM)?

  • Separating trivial from significant needs
  • Developing operational definitions
  • Defect prevention (correct)
  • Helping teams make better decisions

Which activity is aimed at developing understanding and improvement in Total Quality Management (TQM)?

  • Measuring system capacity
  • Process improvement
  • Priority of effort
  • Developing cause-effect relationships (correct)

Study Notes

Total Quality Management (TQM) Objectives

  • Increasing customer satisfaction is an objective of TQM
  • Improving employee involvement and participation is an objective of TQM
  • Reducing cost and improving productivity is an objective of TQM
  • Maximizing profit is NOT an objective of TQM

Key Priority of Effort in TQM

  • Continuous improvement of processes and products is a key priority of effort in TQM

Activity in TQM

  • Training and education is aimed at developing understanding and improvement in TQM

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Test your knowledge of the objectives of Total Quality Management (TQM) including process improvement, defect prevention, developing cause-effect relationships, and more.

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