Total Quality Management Principles
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Questions and Answers

What type of learning is based on unfamiliar working and new knowledge?

  • Double Loop Learning
  • Exploitative Learning
  • Organizational Learning
  • Exploratory Learning (correct)

    • What is the primary focus of Total Quality Management (TQM)?

  • Meeting customer needs (correct)
  • Increasing market share
  • Reducing costs
  • Improving productivity

    • What is the primary purpose of core competencies in an organization?

  • To sustain competitive advantage and superior performance (correct)
  • To manage internal resources
  • To implement the Deming cycle
  • To assess leadership and partnership

    • What is the key principle of the Deming cycle?

    <p>Every process is managed according to the Deming cycle</p> Signup and view all the answers

    What is the main difference between Double Loop Learning and Single Loop Learning?

    <p>Double Loop Learning involves questioning underlying assumptions</p> Signup and view all the answers

    According to the VRIO framework, what does 'O' stand for?

    <p>Organizational</p> Signup and view all the answers

    What are dynamic capabilities responsible for in an organization?

    <p>Renewing and re-creating strategic capabilities</p> Signup and view all the answers

    What is the primary goal of Organizational Learning?

    <p>To enhance knowledge and capabilities</p> Signup and view all the answers

    What is the primary mechanism for organizational learning in a TQM-conditioned environment?

    <p>PDCA</p> Signup and view all the answers

    What is the primary focus of the 'Total' principle in Total Quality Management?

    <p>Customer quality is only as good as the weakest link in the quality chain</p> Signup and view all the answers

    What are the three models that most quality management frameworks are based on?

    <p>Malcolm Baldrige National Quality Award, EFQM Excellence Award, and Deming Prize</p> Signup and view all the answers

    What type of learning is characterized by incremental improvements based on existing knowledge?

    <p>Exploitative Learning</p> Signup and view all the answers

    What type of learning is most associated with periodic reviews of strategy?

    <p>Double loop learning</p> Signup and view all the answers

    What is the focus of TQM as a purely operations-based approach?

    <p>Taking corrective action to improve business processes</p> Signup and view all the answers

    What is the primary purpose of the internal environment in an organization?

    <p>To manage internal resources and capabilities</p> Signup and view all the answers

    What is a key characteristic of Inimitable capabilities according to the VRIO framework?

    <p>They are unique and difficult to emulate</p> Signup and view all the answers

    What is the last step in the Deming cycle?

    <p>Act</p> Signup and view all the answers

    What is the main objective of Total Quality Management (TQM) in an organization?

    <p>To enhance customer satisfaction and loyalty</p> Signup and view all the answers

    What type of learning is essential for business audits of how an organization learns and manages its core processes?

    <p>Deutero-learning</p> Signup and view all the answers

    What is the role of PDCA in continuous improvement?

    <p>Ensuring corrective action to improve business processes</p> Signup and view all the answers

    What are the areas for assessment in quality management frameworks?

    <p>Leadership, people, partnerships, and resources, and processes</p> Signup and view all the answers

    What is the focus of Double loop learning in the context of TQM?

    <p>Periodic reviews of strategy</p> Signup and view all the answers

    When are business processes considered strategically sensitive in the context of TQM?

    <p>When linked to achieving strategic priorities</p> Signup and view all the answers

    Who distinguished the three kinds of learning: single loop, double loop, and deutero-learning?

    <p>Chris Argyris and Donald Schon</p> Signup and view all the answers

    Study Notes

    Core Competencies and Total Quality Management

    • Core competencies are organization-specific abilities that enable an organization to sustain competitive advantage and superior performance.
    • Dynamic capabilities allow an organization to renew and re-create its strategic capabilities to meet the needs of a changing environment.

    Deming (PDCA) Cycle

    • The Deming cycle consists of 4 stages: Plan, Do, Check, and Act.
    • The cycle starts over after taking corrective action or amending the plan.

    Organizational Learning

    • Organizational learning is central to the resource-based view and strategic management of core competencies.
    • There are three types of learning: single loop, double loop, and deutero-learning.
    • Single loop learning is associated with routine daily management, double loop learning with periodic reviews of strategy, and deutero-learning with business audits of how an organization learns and manages its core processes.

    Total Quality Management (TQM)

    • TQM is an organization-wide philosophy and set of management principles for improving the quality of a product/service to meet customer needs.
    • TQM is based on three models: the Malcolm Baldrige National Quality Award, the EFQM Excellence Award, and the Deming Prize.

    Internal Environment and Organizational Learning

    • The internal environment comprises internal conditions, including strategic resources, abilities, and management capabilities.
    • Organizational learning provides a competitive advantage that is difficult for rivals to understand and imitate.

    VRIO Framework

    • The VRIO framework assesses capabilities based on four critical criteria: Value, Rarity, Inimitability, and Organizational support.
    • Capabilities must be valuable, rare, inimitable, and supported by the organization to be considered strategic.

    Types of Learning

    • Exploitative learning is based on routine working and existing knowledge.
    • Exploratory learning is based on unfamiliar working and new knowledge.

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    Description

    This quiz covers core concepts in total quality management, including the Deming cycle and the importance of dynamic capabilities in achieving competitive advantage.

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