24 Questions
What type of learning is based on unfamiliar working and new knowledge?
Exploratory Learning
What is the primary focus of Total Quality Management (TQM)?
Meeting customer needs
What is the primary purpose of core competencies in an organization?
To sustain competitive advantage and superior performance
What is the key principle of the Deming cycle?
Every process is managed according to the Deming cycle
What is the main difference between Double Loop Learning and Single Loop Learning?
Double Loop Learning involves questioning underlying assumptions
According to the VRIO framework, what does 'O' stand for?
Organizational
What are dynamic capabilities responsible for in an organization?
Renewing and re-creating strategic capabilities
What is the primary goal of Organizational Learning?
To enhance knowledge and capabilities
What is the primary mechanism for organizational learning in a TQM-conditioned environment?
PDCA
What is the primary focus of the 'Total' principle in Total Quality Management?
Customer quality is only as good as the weakest link in the quality chain
What are the three models that most quality management frameworks are based on?
Malcolm Baldrige National Quality Award, EFQM Excellence Award, and Deming Prize
What type of learning is characterized by incremental improvements based on existing knowledge?
Exploitative Learning
What type of learning is most associated with periodic reviews of strategy?
Double loop learning
What is the focus of TQM as a purely operations-based approach?
Taking corrective action to improve business processes
What is the primary purpose of the internal environment in an organization?
To manage internal resources and capabilities
What is a key characteristic of Inimitable capabilities according to the VRIO framework?
They are unique and difficult to emulate
What is the last step in the Deming cycle?
Act
What is the main objective of Total Quality Management (TQM) in an organization?
To enhance customer satisfaction and loyalty
What type of learning is essential for business audits of how an organization learns and manages its core processes?
Deutero-learning
What is the role of PDCA in continuous improvement?
Ensuring corrective action to improve business processes
What are the areas for assessment in quality management frameworks?
Leadership, people, partnerships, and resources, and processes
What is the focus of Double loop learning in the context of TQM?
Periodic reviews of strategy
When are business processes considered strategically sensitive in the context of TQM?
When linked to achieving strategic priorities
Who distinguished the three kinds of learning: single loop, double loop, and deutero-learning?
Chris Argyris and Donald Schon
Study Notes
Core Competencies and Total Quality Management
- Core competencies are organization-specific abilities that enable an organization to sustain competitive advantage and superior performance.
- Dynamic capabilities allow an organization to renew and re-create its strategic capabilities to meet the needs of a changing environment.
Deming (PDCA) Cycle
- The Deming cycle consists of 4 stages: Plan, Do, Check, and Act.
- The cycle starts over after taking corrective action or amending the plan.
Organizational Learning
- Organizational learning is central to the resource-based view and strategic management of core competencies.
- There are three types of learning: single loop, double loop, and deutero-learning.
- Single loop learning is associated with routine daily management, double loop learning with periodic reviews of strategy, and deutero-learning with business audits of how an organization learns and manages its core processes.
Total Quality Management (TQM)
- TQM is an organization-wide philosophy and set of management principles for improving the quality of a product/service to meet customer needs.
- TQM is based on three models: the Malcolm Baldrige National Quality Award, the EFQM Excellence Award, and the Deming Prize.
Internal Environment and Organizational Learning
- The internal environment comprises internal conditions, including strategic resources, abilities, and management capabilities.
- Organizational learning provides a competitive advantage that is difficult for rivals to understand and imitate.
VRIO Framework
- The VRIO framework assesses capabilities based on four critical criteria: Value, Rarity, Inimitability, and Organizational support.
- Capabilities must be valuable, rare, inimitable, and supported by the organization to be considered strategic.
Types of Learning
- Exploitative learning is based on routine working and existing knowledge.
- Exploratory learning is based on unfamiliar working and new knowledge.
This quiz covers core concepts in total quality management, including the Deming cycle and the importance of dynamic capabilities in achieving competitive advantage.
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