5 Questions
Which of the following is NOT an example of quality failure mentioned in the text?
Defective goods or services
What does the word 'Quality' refer to?
All of the above
What is the potential impact of a quality failure on the consumer?
The consumer may lose money
Who are the victims of quality failures?
The consumers
What is the main focus of Total Quality Management (TQM)?
The quality of management
Test your knowledge on Total Quality Management concepts, philosophies, and principles in this quiz. Learn about the importance of quality and how it impacts our daily lives. Discover the different TQM concepts that help organizations improve their products and services.
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