Total Quality Management
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Questions and Answers

Which of the following is NOT an example of quality failure mentioned in the text?

  • Leaking car-door seals
  • Late trains
  • Prematurely expiring light bulbs
  • Defective goods or services (correct)

What does the word 'Quality' refer to?

  • The quality of manufactured products only
  • The quality of the process
  • The quality of management
  • All of the above (correct)

What is the potential impact of a quality failure on the consumer?

  • The consumer may receive a defective product
  • The consumer may face legal consequences
  • The consumer may lose money (correct)
  • The consumer may experience delays

Who are the victims of quality failures?

<p>The consumers (D)</p> Signup and view all the answers

What is the main focus of Total Quality Management (TQM)?

<p>The quality of management (B)</p> Signup and view all the answers

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