Total Quality Management History
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What was the guiding principle behind the lectures given by American experts in Japan after the Second World War?

  • To emphasize the importance of speed in manufacturing process
  • To highlight the significance of cost reduction in manufacturing process
  • To encourage mass production with minimal focus on quality
  • To promote attention to detail and quality in every aspect of the manufacturing process (correct)

    • Who was invited to Japan to conduct further seminars on achieving quality in manufacturing?

  • W. Edwards Deming (correct)
  • Henry Ford
  • Walt Disney
  • Thomas Edison

    • What concept did W. Edwards Deming bring with him to Japan for further seminars?

  • Lean manufacturing principles
  • Total Quality Management (TQM) (correct)
  • Just-In-Time (JIT) inventory system
  • Six Sigma methodology

    • Which country was being rebuilt after the Second World War where American experts gave talks on achieving quality in manufacturing?

    <p>Japan</p> Signup and view all the answers

    What did Bell Labs develop that was later brought to Japan and caught on quickly?

    <p>'Quality Circle' concept</p> Signup and view all the answers

    In the context of the text, what is 'benchmarking'?

    <p>A process involving analyzing and adapting working practices from the best performers in the industry</p> Signup and view all the answers

    What is the potential danger associated with being chosen as a benchmark by competitors, as mentioned in the text?

    <p>Possibility of losing key staff members and having competitors replicate successful strategies</p> Signup and view all the answers

    What does 'Total Quality Management' involve?

    <p>The implementation of just in time and kaizen principles for continuous improvement</p> Signup and view all the answers

    Why did American managers go to Japan, according to the text?

    <p>To learn about Japanese manufacturing success and quality improvement</p> Signup and view all the answers

    'The danger is that your competitors adopt and improve on what you do and overtake you.' What concept does this statement primarily refer to?

    <p>Competitive advantage erosion</p> Signup and view all the answers

    What movement largely contributed to the enormous strides in improving quality in manufacturing?

    <p>Total Quality Control (TQC)</p> Signup and view all the answers

    Who was the American statistician invited to Japan to conduct further seminars on achieving quality in manufacturing?

    <p>W. Edwards Deming</p> Signup and view all the answers

    What concept, developed by Bell Labs, was brought to Japan and quickly caught on?

    <p>Quality Circle</p> Signup and view all the answers

    What was the guiding principle behind the lectures given by American experts in Japan after the Second World War?

    <p>Attention to detail and quality in every aspect of manufacturing</p> Signup and view all the answers

    What potential danger is associated with being chosen as a benchmark by competitors, as mentioned in the text?

    <p>Lack of innovation and improvement</p> Signup and view all the answers

    What term is used to describe the Japanese approach to continuous improvement?

    <p>Kaizen</p> Signup and view all the answers

    What is the potential danger associated with being chosen as a benchmark by competitors, as mentioned in the text?

    <p>All of the above</p> Signup and view all the answers

    What was the impact of American managers visiting Japan to learn about quality improvement on Japanese manufacturing?

    <p>Japan surpassed European and American competitors</p> Signup and view all the answers

    What concept involves analyzing and adapting working practices from the best companies in a particular sector?

    <p>Benchmarking</p> Signup and view all the answers

    What is the primary requirement for successful implementation of benchmarking within a company, as mentioned in the text?

    <p>Setting up data gathering and information bank</p> Signup and view all the answers

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