ELEC 3 - BPO 2 Quality Management System Lesson 1 Quiz

Implementing process improvement methodologies can lead to decreased profit.

Kaizen focuses on improving quality, productivity and efficiency through large shifts in daily work or corporate culture.

The 5S model is not part of the Kaizen and Lean methodologies.

PDCA stands for plan, do, check, and act.

Kaizen promotes continuous improvement with a strong emphasis on waterfall and traditional practices.

The goal of each process improvement methodology is to help companies visually map out process workflows.

A business process is an activity or set of activities that cannot accomplish a specific organizational goal.

A quality management system (QMS) is not a formalized system that documents processes, procedures, and responsibilities for achieving quality policies and objectives.

A business process should not have purposeful goals, be as specific as possible, and have consistent outcomes.

A process is not a systematic series of actions directed to some end.

A quality management system (QMS) does not help coordinate and direct an organization's activities to meet customer and regulatory requirements and improve its effectiveness and efficiency on a continuous basis.

A process is not a continuous action, operation, or series of changes taking place in a definite manner.

Value stream mapping (VSM) helps organizations visually represent the customer's perception of their business process.

Kanban is a tool for process workflow visualization that gets business units, leadership and employees on different pages for process improvement.

Process mapping is the process of creating a flow diagram that delivers vital information about a process workflow from start to finish.

Six Sigma is a popular process improvement methodology that pulls workers up through ranks classified using karate belts, starting as a black belt and learning your way down to a green belt.

Value stream mapping (VSM) helps organizations be more efficient by identifying processes that need improvement, but it does not create or implement solutions.

The PDCA cycle (Plan-Do-Check-Act) is a key part of the process improvement methodologies described in the text.

BPMN stands for Business Process Modeling Notation.

Big companies usually have business analysts who review the processes created by technical developers.

BPMN is a new modeling technique that addresses complex coordination issues.

Processes in business can only involve a single participant according to BPMN standards.

After BPMN is created and reviewed, stakeholders are expected to perform the processes.

Standardization of procedures in organizations is one of the benefits of using BPMN.

The framework created by process improvement will not standardize procedures for quality control.

Process improvement does not involve identifying, analyzing and improving existing business processes.

Lean manufacturing is not an example of a process improvement technique or methodology.

Process improvement always follows a specific, systematic methodology.

The ultimate goal of process improvement is to eliminate all business processes.

Process improvement is an ongoing practice that should always be followed up with analysis of tangible areas of improvement.