Toast Restaurant Operations Quiz

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Questions and Answers

What is the average ticket time for QSR?

8:44

What is the average ticket time for FSR?

23:58

Which two methods can Toast drive down QSR ticket time?

Line Busting (correct)

Buffet Style

Table Service

Kiosks (correct)

Which two methods can Toast drive down FSR ticket time?

Throughput from Tablet/Terminal to KDS Signup and view all the answers

What percentage of receipts were delivered digitally in 2017?

41% Signup and view all the answers

Name one example of how Toast helps The House.

Tablets for turning tables faster Signup and view all the answers

Which QSR is mentioned as an example for three ways Toast helps them?

Eastman Egg Signup and view all the answers

How did Toast help O'Maddy's Pub?

Increased sales by 20% Signup and view all the answers

What is one reason Android is considered better than iOS?

Two-year warranty Signup and view all the answers

Describe how you would customize your pitch for a legacy system versus a cloud-based system.

Emphasize real-time data with no lag and off-site reporting. Signup and view all the answers

What value proposition would you reference for The Daily case study?

Unmatched service and affordable support Signup and view all the answers

What strategy led to a 20% decrease in ticket times at Park Burger?

Ordering at the table and sending it straight to the KDS. Signup and view all the answers

Which city had the highest tipping percentage?

Boston (16.3%) Signup and view all the answers

What essential information should you gather from the gatekeeper?

Owner's name and POS system details Signup and view all the answers

What is the number one goal of a call?

Get bucket one info Signup and view all the answers

List one of the open-ended questions you would ask.

Tell me more about ____. Signup and view all the answers

Study Notes

Average Ticket Time

QSR average ticket time is 8:44 minutes.
FSR average ticket time is 23:58 minutes.

Strategies for Reducing QSR Ticket Times

Line Busting: Accelerates service during peak hours.
Kiosks: Allows customers to place orders directly, streamlining the process.

Strategies for Reducing FSR Ticket Times

Tablets/Touch Go: Enables faster table turnover.
Throughput Enhancements: Integrates order input from tablets/terminals to the kitchen display system (KDS).

Digital Receipt Delivery

41% of receipts were delivered digitally in 2017.

Toast Benefits for FSR Example

The House: Utilizes tablets to expedite table turnover.
Cloud Storage: Reduces physical space requirements and eliminates back-office needs.
Personal Use of Devices: Preference for Apple products, yet acknowledges better performance of Android commercial solutions.

Toast Benefits for QSR Example

Eastman Egg: leans on open API via Android, eliminating app approval delays.
KDS Integration: Orders sent to KDS directly from the app to avoid manual entry.
Efficiency Boost: Visual order management through screens is quicker than traditional tickets.

Impact on O'Maddy's Pub

Achieved a 20% increase in sales and added $1 million in revenue by using tablets, reducing staff movement between tables and terminals.

Advantages of Android over iOS

Commercial Hardware: Android devices come with a 2-year warranty.
Open API Access: Greater customization without app approval from Apple.
Direct Ethernet Port: Simplifies connectivity compared to iOS.
Mounting Options: Android allows direct mounting while iOS relies on third-party solutions.

Customizing Pitch Based on System Type

Highlight real-time data availability with no lag in cloud-based systems.
Stress the ease of updates through the cloud versus manual updates needed for legacy systems.

Case Study Reference

The Daily: Emphasizes unmatched service and free support.
Transitioned from Micros to Toast with enhanced reporting accessible from anywhere.
Tablets boost efficiency in high-volume settings and streamline order dispatch and tracking.

Ticket Time Improvement at Park Burger

Implementing table-side ordering led to a 20% reduction in ticket times with direct KDS transmission.

Tipping Trends

Most Likely to Tip: Los Angeles at 80%.
Highest Average Tipping: Boston at 16.3%.

Delivery Functionality at The Daily

Comprehensive tracking of delivery statuses using Toast, improving customer service.
Delivery contributes to 25% of overall business, highlighting its significance.

Strategies for Engaging Gatekeepers

Compliment the gatekeeper to build rapport.
Seek better times or numbers for reaching decision-makers.
Maintain professionalism and listen attentively to their mood.
Ensure interactions leave a positive impression, whether via email or follow-up calls.

Information to Collect from Gatekeepers

Gather critical information such as Owner's name, details of the current POS system, its age, and satisfaction levels.
Obtain basic restaurant information, preferred contact times, and alternative contact methods.

Primary Call Goal

Focus on acquiring foundational information: Owner’s name, POS specifics, satisfaction, and scheduling preferences for follow-up contact.

Introductory Pitch Examples

Begin conversations by referencing mutual connections or local customers.
Introduce yourself, explain your purpose, and inquire about their current POS system.

Open-Ended Questions to Ask

Encourage discussion with prompts like "Tell me more about ____," "Can you elaborate on that?" or "Could you provide an example?"

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Description

Test your knowledge on key concepts related to Toast's restaurant operations. This quiz covers average ticket times, methods to improve service efficiency, and digital receipt statistics, all essential for understanding QSR and FSR environments. Perfect for those involved in the restaurant industry or studying hospitality management.