6 Questions
What happens if a guest replies '1' to a confirmation message?
They will be shown as confirmed
If a guest replies '9' to a confirmation message, what status will they be given?
Canceled
What action should be taken if a party arrives late after being notified?
Mark them as Late Arrival
What does marking a party as 'Arrived' signify?
They have arrived but not ready to be sat
How can you denote that a guest wanted to cancel their reservation?
Mark them as Cancel
What is the consequence of marking a guest as 'No show'?
They are removed from the waitlist
Learn about changing a party's status in Toast Web for waitlist and reservations, including options for guests to confirm or cancel via SMS replies. Understand how the status changes to confirmed or cancelled based on the guest's response.
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